Samsung UE55MU6170UXZG, QE88Q9FGMTXZG There Is a Problem with the Picture, Testing the picture

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support Self Diagnosis Start Picture Test Try Now

Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.

The problem						Try this!
	If your Samsung Television is flickering or dimming sporadically, you may need to disable
	some of the energy efficiency features. Disable Energy Saving Mode (									Settings
Flickering and Dimming	General Eco Solution				Energy Saving Mode), Ambient Light Detection (
	Settings	General	Eco Solution			Ambient Light Detection), or Motion Lighting (
	Settings General			Eco Solution			Motion Lighting).
	If the colour on your Samsung television screen is not correct or the black and white colours
	are off, run Start Picture Test (					Settings		Support	Self Diagnosis	Start
	Picture Test).
Component Connections/	If the test results indicate that the problem is not caused by the TV, do the following:
	●● Confirm that the video input connectors are connected to the correct external device
Screen Colour
	video output connectors.
	●● Check the other connections as well. If the TV is connected to an external device via
	a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper
	connectors.
	If the colours on your Samsung TV are correct but just a little too dark or bright, try
Screen Brightness	adjusting the following settings first.
	●● Select		Settings		Picture		Expert Settings and adjust the Backlight,
	Contrast, Brightness, Sharpness, Colour, or Tint (G/R) settings.
Ghosting, Blurring, or	If you notice ghosting or blurring on the screen, use the Auto Motion Plus Settings function
	(	Settings	Picture		Expert Settings			Auto Motion Plus Settings) to resolve
Juddering
	the issue.
	If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy
	efficiency functions. See if Sleep Timer (							Settings	General System Manager
Unwanted Powering Off	Time	Sleep Timer) has been enabled. The Sleep Timer automatically turns the TV off
	after a specified period of time. If the Sleep Timer has not been enabled, see if Auto Power
	Off (	Settings		General		Eco Solution Auto Power Off) has been enabled
	and disable it.
	If you are having problems powering on your Samsung television, there are a number of
	things to check before calling the service department. Confirm that the TV's power cord is
Problems Powering On	connected correctly at both ends and that the remote control is operating normally. Make
	sure that the antenna cable or cable TV cable is firmly connected. If you have a cable or
	satellite box, confirm that it is plugged in and turned on.

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