Samsung TV Troubleshooting: Common Issues and Solutions

Other Issues

Use these procedures to resolve other issues that may occur.

The problem	Try this!
	Watching TV for an extended period of time causes the panel to generate heat. The heat
	from the panel is dissipated through internal vents running along the top of the TV. The
The TV is hot.	bottom, however, may feel hot to the touch after extended use. Children watching TV need
	constant adult supervision to prevent them from touching the TV. This heat, however, is not
	a defect and does not affect the TV's functionality.
	HD channels will have black bars on either side of the screen when displaying upscaled SD
The picture won’t display in	(4:3) content.
	Black bars will appear at the top and bottom of the screen when you watch movies that have
full screen.
	aspect ratios different from your TV.
	Adjust the picture size options on your external device or set the TV to full screen.
The "Mode Not Supported"	The output resolution of the attached device is not supported by the TV. Check the TV's
message appears.	supported resolutions and adjust the external device’s output resolution accordingly.
The Subtitles item in the TV	When an external device is connected with an HDMI or Component cable, the Subtitle
is greyed out.	function is unavailable. Adjust the subtitle setting on the external device.
The TV smells of plastic.	This smell is normal and will dissipate over time.
Signal Information under	Verify that the current channel is a digital channel.
Self Diagnosis isn't
	Signal Information is only available for digital channels.
activated.
The TV is tilted to the side.	Remove the base stand from the TV and reassemble it.
The stand is wobbly or	Make sure the indicator arrows on the stand and stand holder are properly aligned.
crooked.
The remote control and/or	The TV ships with protective stickers covering some of the sensors. Make sure all of the
voice control does not work.	stickers have been removed.

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