Samsung QE55Q7CAMTXXH, QE88Q9FGMTXZG, UE65MU9009TXZG Broadcasting Auto Tuning Settings Auto Tuning

Page 104

The problem

Try this!

 

If your TV is not connected to a cable or satellite box, run Auto Tuning (

Settings

Unable to find a Channel

Broadcasting Auto Tuning Settings Auto Tuning).

 

 

"" This function is only available on certain models in specific geographical areas.

Store displays are all tuned to digital, HD (high definition) channels.

 

If you have an analogue cable or satellite box, upgrade to a digital cable or satellite box. Use

 

HDMI or Component cables to deliver HD (high definition) picture quality.

 

The TV image does not look

Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel

that is broadcasting HD content.

 

 

 

 

as good as it did in the store.

 

 

 

 

●● Cable/Satellite Subscribers: Try HD channels from the channel lineup.

 

 

 

 

●● Terrestrial/Cable Antenna Connection: Try HD channels after running the Auto Tuning

 

function.

 

 

 

 

 

Adjust the cable or satellite box's video output resolution to 1080i or 720p.

 

 

 

 

The compression of video content may cause picture distortions, especially in fast moving

 

pictures from sports programmes and action movies.

 

 

The picture is distorted.

If the signal reception is weak or poor, screen distortion may be visible but it is not a

malfunction.

 

 

 

 

 

 

 

 

 

 

Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital

 

channels.

 

 

 

 

 

 

The colour is wrong or

If you’re using a Component connection, make sure that the Component cables are

connected to the correct jacks. Incorrect or loose connections may cause colour problems or

missing.

a blank screen.

 

 

 

 

 

 

 

 

 

 

 

 

Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Colour settings.

The colour is poor or the

See if Energy Saving Mode (

Settings

General

Eco Solution

Energy Saving

Mode) has been enabled.

 

 

 

 

picture is not bright enough.

 

 

 

 

Try resetting the picture. (

Settings

Picture

Expert Settings

Reset

 

 

Picture)

 

 

 

 

 

 

 

 

 

 

There is a dotted line on the

Change Picture Size to 16:9 Standard.

 

 

 

edge of the screen.

 

 

 

 

 

 

 

 

 

 

The picture is black and

If you are using AV, analogue equipment, disconnect the adapter from the Component (Blue)

white.

input jack on the TV and connect it to the AV In (Yellow) input jack.

 

"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.

"" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

"" If the problem persists, check the signal strength or refer to the external device’s user manual.

- 98 -

Image 104 Contents
Manual Contents Smart Features TV ViewingPicture and Sound System and SupportTroubleshooting Precautions and NotesAccessibility Guidance Using the accessibility menuConnecting the Samsung Smart Remote to the TV Quick GuidesUsing Smart Hub SettingsSource SearchApps ArtUsing Voice Interaction Running Voice InteractionFunction does not operate for all apps Read Before Using Voice Interaction Precautions for voice interactionRequirements for using voice interaction Service Provider. Settings General Start SetupUpdating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version Settings Support Remote Management What is Remote Support?Getting Support Getting support through Remote ManagementFinding the contact information for service Requesting serviceSettings Support About This TV Settings Support Request SupportConnection Guide Source Connection GuideConnecting an Antenna Aerial Connecting to the Internet Connecting to your Internet networkSettings General Network Open Network Settings Try Now Establishing a wired Internet connectionEstablishing a wireless Internet connection Settings General Network Open Network Settings WirelessTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesResetting Your Network Troubleshooting wireless Internet connectivity issues Connecting Video Devices Connecting with an Hdmi cableComponent in / AV Component in / AV Connecting with an Hdmi ARC cable Connecting with a digital audio optical cableConnecting through a wireless network Audio Input and Output ConnectionsConnecting through the Hdmi port ― Screen Sharing Hdmi Connecting a ComputerConnecting Bluetooth Devices Settings General System Connecting a Mobile DeviceSharing content through the Smart View app Switching between external devices connected to the TV Changing the input signalAccess Notification Managing a Mobile DeviceEditing the name and icon of an external device  Edit Information  Add to HomeConnection notes for Hdmi Using additional functionsConnection Notes Connection notes for audio devices Connection notes for computers Connection notes for mobile devicesRemote Control and Peripherals About the Samsung Smart RemoteSamsung Smart Remote Using the Universal Remote About the Samsung Smart Remote the Frame Samsung Smart Remote Using the Universal Remote Connecting to the Samsung Smart Remote Source Universal RemoteSet Anynet+ HDMI-CEC to On Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC device Connecting a USB keyboard Connecting a Bluetooth keyboardUsing the keyboard Controlling the TV with a KeyboardKeyboard Language Keyboard type Entering Text using the On-Screen Qwerty KeyboardSetting up the keyboard Using additional functions Settings Support Terms Settings SupportSmart Hub Self DiagnosisPicture Mode Sound ModeDisplaying the Home Screen Sound OutputNetwork Audio LanguageSubtitle  Moving an item on the Home Screen  Removing an item on the Home ScreenTesting Smart Hub connections Resetting Smart HubLaunching Smart Hub automatically Launching the last used app automaticallyUsing a Samsung account Settings General System Manager Samsung Account Try NowCreating and managing your Samsung account AccountSettings General System Manager Samsung Account Sign Signing in to a Samsung accountApp Search Using the Apps ServiceSign Launching an app Installing and running an appInstalling an app Managing purchased or installed apps  Removing an app Adding apps to the Home Screen Select Add to Home Reinstalling an app  Locking and unlocking apps Moving apps  Checking the app information detailsUsing the e-Manual Using the InternetUsing the buttons in the e-Manual Launching the e-ManualPlaying pictures/video/music Samsung USBPlaying media content  Filter By Sort By  Options Search Using the Music ServiceMusic Using Voice Interaction Read Before Using Voice Interaction Service Provider Settings General Start Setup Try Now Using the guide Settings General System Manager Time ClockViewing Digital Broadcast Information at a Glance Live TV GuideAerial You can change the broadcast signal to receive Recording Programmes Recording programmesManaging the schedule recording list Viewing recorded programmesSetting Up a Schedule Viewing Setting up a schedule viewing for a channelUsing the schedule viewing options from the guide screen Settings General System Manager Time ClockUsing Timeshift Setting the Schedule Viewing TimeCanceling a schedule viewing Editing a schedule viewingEdit Recording Time RecordGo to Live TV Stop Recording / Stop TimeshiftUsing the Channel List Live TV Channel ListEditing channels Removing registered channelsEditing registered channels Live TV Channel List All Edit ChannelsCreating a Personal Favourites List Registering channels as favouritesViewing and selecting channels on Favourites lists only Select FavouritesEditing a Favourites List Adding channels to favourites listRemoving channels from a favourites list Rearranging a favourites listChanging the broadcast signal Settings Broadcasting Auto Tuning SettingsScanning for available channels on standby mode TV-Viewing Support FunctionsUsing Programme Rating Lock Configuring advanced broadcasting settingsRestricting Viewing to Specific Channels Selecting the broadcasting audio optionSettings Broadcasting Expert Settings Digital Text Settings Broadcasting Expert Settings Audio Options Try NowReading digital text Selecting the broadcast audio languageTuning broadcast signals manually Fine-tuning analogue broadcastsSettings Broadcasting Expert Settings Manual Tuning Try Now Settings Broadcasting Expert Settings Fine Tune Try NowSetting satellite system Settings Broadcasting Expert Settings Transfer Channel ListTransferring channel list Deleting CAM operator profileSettings Broadcasting Common Interface Showing common interface menuSettings Picture Picture Mode Try Now Adjusting the Picture QualityChoosing a picture mode Local Dimming Configuring advanced picture settingsSettings Picture Expert Settings Try Now Colour Tone Try Now Contrast Enhancer Try Now HDR+ Mode Try NowFilm Mode Setting the Viewing Environment for External Devices Using Hdmi black levelSettings General External Device Manager Game Mode Try Now Playing games on an optimised screenSettings Picture PIP Settings Picture Picture Size Settings Picture Size Try NowPicture Support Functions Viewing a picture-in-picture PIPChanging the picture size automatically Changing the picture size in 43 or Screen Fit modeSettings Picture Picture Size Settings Auto Wide Try Now Adjusting the Sound Quality Choosing a sound modeConfiguring advanced sound settings Settings Sound Sound Mode Try NowUsing the Sound Support Functions Listening to the TV through Bluetooth devicesSettings Sound Sound Output Try Now Settings Sound Sound Output Speaker ListSettings Sound Wi-Fi Speaker Surround Setup Try Now Listening to the TV through a Multiroom speakerSetting the Time and Using the Timer Setting the current timeSettings General System Manager Time Try Now Settings General System Manager Time Clock Clock Mode AutoUsing the timers Settings General System Manager Time Clock Time ZoneSettings General System Manager Time Clock Time Offset Settings General System Manager Time Sleep TimerReducing the energy consumption of the TV Settings General Eco Solution Try NowPreventing screen burn Settings Support Software Update Auto update Try Now Settings Support Software Update Try NowSettings Support Software Update Update Now Try Now Using Other Functions Running the accessibility functionsProtecting the TV from Hacking and Malicious Code Scanning the TV and connected storage for malicious codeSettings General Accessibility Voice Guide Settings Try Now Changing the volume, speed, and pitch of the Voice GuideEnabling voice guides for the visually impaired Audio DescriptionSelecting the broadcasting subtitle language Settings General Accessibility Subtitle Settings Try NowWatching TV broadcasts with subtitles Learning about the remote control for the visually impaired White text on black background high contrastEnlarging the font for the visually impaired Learning about the TV menuConfiguring advanced system settings Settings General System Manager Try NowSettings General System Manager Light Effect Settings General System Manager View Notifications Try NowChecking digital channel signal info and strength Restoring the TV to the factory settingsSettings Support Self Diagnosis Signal Information Try Now Settings Support Self Diagnosis Reset Try NowRunning Data Service Automatically Settings Broadcasting Expert Settings Auto Run Data ServiceSettings Broadcasting Expert Settings HbbTV HbbTVUsing a TV Viewing Card CI or CI+ Card Connecting the CI or CI+ Card via Common Interface slotTeletext Feature Using the CI or CI+ CardPage Typical Teletext Troubleshooting Settings Support Remote Management Try NowDiagnosing TV operational issues Settings Support About This TV Try NowSettings Support Request Support Try Now Settings Support Self Diagnosis Try NowSettings Support Self Diagnosis Start Picture Test Try Now There Is a Problem with the PictureTesting the picture Broadcasting Auto Tuning Settings Auto Tuning See if Energy Saving Mode Settings General Eco SolutionSettings Picture Expert Settings Reset Change Picture Size to 169 StandardCant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test Try Now There Is a Problem with the Broadcast Settings Broadcasting Auto Tuning SettingsSettings General Start Setup or Auto Tuning Settings Broadcasting Auto Tuning Settings Auto TuningSettings General Network My Computer Wont ConnectTV Wont Connect to the Internet Network StatusData Service Messages, disable Auto Run Data ServiceSchedule Recording/Timeshift Function Isnt Working Schedule Recording cannot beAnynet+ HDMI-CEC to Off Set Anynet+ HDMI-CEC Settings GeneralAnynet+ HDMI-CEC Isnt Working Have Trouble Launching/Using Apps Want to Reset the TVReset Settings My File Wont PlaySelf Diagnosis isnt Other IssuesSignal Information under Home Mode Broadcasting functionBefore Using the Recording and Timeshift Functions Before using the recording and schedule recording functionsSettings General System Manager Time Clock108 Before using the timeshift function Supported broadcasting audio optionsMono Automatic change DualRead Before Using Apps Read Before Using the Internet 111112 Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafAudio decoders Other restrictionsVideo decoders Standard, Custom Read After Installing the TVPicture sizes and input signals Installing an anti-theft lock Read before setting up a wireless Internet connectionPrecautions for wireless Internet Wireless security protocolsIf Hdmi UHD Color is set to On Supported Resolutions for UHD Input SignalsIf Hdmi UHD Color is set to Off Read Before Connecting a Computer Supported Resolutions Check the supported resolution for PC input signalsVesa DMT CEA-861Supported Resolutions for Video Signals Read Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Zoom Fit to screenBackground Music OptionsLicence 127128 Description of the Samsung Smart Remote Using the Remote controlOrientation of the Samsung Smart Remote Colour buttons Play/pause buttonUsing the accessibility menu Accessibility short cut menuOpening the accessibility short cut menu Using the accessibility menuStep by Step instructions to Turn Voice Guide onTurn Audio Description on Learn the remoteSetting accessibility settings using Voice Interaction Turn High Contrast onUsing the TV with Voice Guide on Watching TVTurning the TV on Changing channelUsing programme information Using on-screen number entry via the Samsung Smart RemoteChanging volume Using the guide Then say the command guideTo view a programme on now Other options in the guideDisplaying your favourite channels Scheduled recordingSetting up a schedule viewing for a channel Cancelling a schedule viewing141 Creating a Personal Favourites List Open the Channel List Registering channels as favouritesTo add channels to a favourites list Detail Deleting channels from a favourites list Detail Viewing and selecting channels on favourites lists onlyRecording Changing the recording time Deleting a recorded programme Live TV Schedule Manager or Recordings RecordSettings Support Terms & Policy Smart HubSettings Displaying the Home Screen in the Smart HubSource SearchApps Art151 152
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