Samsung UE49K5600AKXZT Have Trouble Launching/Using Apps, My File Wont Play, Want to Reset the TV

Page 79

I Have Trouble Launching/Using Apps

When apps aren't working, these steps may help resolve the problem.

The problem

Try this!

I launched an app, but it's in

Languages supported by the app may be different from the user interface

English. How can I change the

language. The ability to change the language depends on the service provider.

language?

 

 

 

My application is not working.

Check with the service provider.

Refer to the Help section on the application service provider's website.

 

 

 

My File Won't Play

When apps aren't playing, these steps may help resolve the problem.

The problem

Try this!

Some files can't be played.

This problem may occur with high-bitrate files. Most files can be played back,

but you might experience problems with high-bitrate files.

 

 

 

I Want to Reset the TV

Initialize the settings to factory defaults.

Reset

Path

Description

 

Settings

Reset Picture, Sound, Broadcasting, and all other settings,

Reset Settings

Support Self Diagnosis

except for the network settings, default settings.

 

Reset

 

 

 

 

 

 

Settings

Resets all Smart Hub settings to their factory defaults and

 

deletes all information related to Samsung accounts, linked

Reset Smart Hub

Support Self Diagnosis

service accounts, Smart Hub service agreements, and Smart

 

Reset Smart Hub

 

Hub applications.

 

 

 

 

 

Image 79
Contents Serial No ManualContents TV Viewing Picture and Sound Troubleshooting Source Using Smart HubUsing Smart Hub SettingsConnecting an Antenna Aerial Settings Network Open Network Settings Try Now Connecting to the InternetConnecting Internet network Establishing a wired Internet connectionChecking the internet connection status Establishing a wireless Internet connectionChanging the name of the TV on a network Troubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesWireless network connection failed Troubleshooting wireless Internet connectivity issuesUnable to connect to a wireless router Connecting Video Devices Audio Input and Output Connections Connecting with an Hdmi ARC cableConnection Guide Source Connection Guide Connecting Bluetooth DevicesConnecting through the Hdmi port ― Screen sharing Connecting a ComputerConnecting through the Smart View app ― Content sharing Using Smart View Screen Mirroring or contents sharing Connecting a Mobile DeviceConnecting a mobile device via Smart View App Editing external devices Switching between external devices connected to the TVChanging the input signal Using additional functionsConnection notes for Hdmi Connection NotesConnection notes for mobile devices Settings Sound Select Speaker to Audio OutConnection notes for audio devices Connection notes for computersAbout the Samsung Smart Remote Page Controlling the TV with a Keyboard or Gamepad Connecting a USB keyboardConnecting a Bluetooth keyboard and gamepad Using the keyboardSetting up the keyboard Entering Text using the On-Screen Qwerty KeypadSmart Hub Displaying Home Screen Launching the last used app automatically Testing Smart Hub connectionsResetting Smart Hub Launching Smart Hub automaticallySigning in to a Samsung account Using a Samsung accountCreating a Samsung account using a Facebook account Creating a Samsung accountManaging payment information saved on the TV Using the Apps ServiceSettings System Samsung Account Payment Info Settings System Samsung Account Remove AccountLaunching an app Installing and running an appManaging purchased or installed apps Installing an appLocking and unlocking apps Moving appsRemoving an app Updating appsLaunching the e-Manual Using the e-ManualUsing other app features and functions Using the buttons in the e-ManualPlaying pictures/video/music Try Now Using the Web BrowserFunctions on the media content list screen Playing media contentPlaying media content saved on a USB device Viewing Digital Broadcast Information at a Glance Using the guideLive TV Guide Try Now Recording programmes Changing the broadcast signalChecking digital channel signal info and strength Recording ProgrammesManaging the schedule recording list Canceling a schedule recordingViewing recorded programmes Setting up a schedule viewing for a channel Setting Up a Schedule ViewingUsing the Channel List Using TimeshiftLive TV Channel List Try Now Removing registered channels Editing channelsEditing registered channels Creating a Personal Favourites ListRegistering channels as favourites Rearranging a favourites list Editing a Favourites ListViewing and selecting channels on favourites lists only Removing channels from a favourites listExtracting highlights automatically Making Sports programmes More Realistic with Sports ModeSettings Picture Special Viewing Mode Sports Mode Try Now When Audio Description is OnScanning for available channels Viewing a game recorded in sports modeConfiguring advanced broadcasting settings TV-Viewing Support FunctionsSelecting a Language Setting the country areaTuning broadcast signals manually Selecting the broadcast audio languageTransferring channel list Fine-tuning analog broadcastsTuning digital channels Tuning analogue channelsChanging teletext language Setting satellite systemShowing common interface menu Choosing a picture mode Adjusting the Picture QualityConfiguring advanced picture settings Viewing a picture-in-picture PIP Picture Support FunctionsChanging the picture size Changing the picture size in 43 or Screen Fit modeChanging the picture size automatically Adjusting the picture size and/or position Adjusting the Sound QualityChoosing a sound mode Configuring advanced sound settingsSelecting speakers Using the Sound Support FunctionsListening to the TV through Bluetooth devices Creating surround effect through Multiroom speaker Listening to the TV through a Multiroom speakerSetting the current time Setting the Time and Using the TimerTurning off the TV using the off timer Using the timersUsing the sleep timer Turning on the TV using the on timerPreventing screen burn Using Anynet+ HDMI-CECReducing the energy consumption of the TV Connect an HDMI-CEC-compliant device to the TV Read before connecting an Anynet+ HDMI-CECUpdating through the USB device Updating the TV’s SoftwareUpdating the TV’s software to the latest version Updating through the InternetScanning viruses in real time Protecting the TV from Hacking and Malicious CodeUpdating the TV automatically Checking the TV and connected storage for malicious codeSelecting the broadcasting subtitle language Using Other FunctionsRunning the accessibility functions Watching TV broadcasts with subtitlesEnlarging font for the visually impaired Adjusting the menu transparencyAudio Description White text on black background high contrastChecking Notifications Configuring advanced system settingsSetting up a password Changing the menu languageProgram Rating Lock Using the TV as a display model for retail storesSettings Broadcasting Programme Rating Lock Try Now Settings System Expert Settings Usage Mode Try NowSettings Support Self Diagnosis Reset Try Now Running Data Service AutomaticallyRestoring the TV to the factory settings Enabling game modePressing the TTX/MIX button in a toggling manner Using a TV Viewing Card CI or CI+ CardSettings Broadcasting Expert Settings HbbTVDisplayed, indicating the channel list is updated Connecting the CI or CI+ Card via Common Interface slotUsing the CI or CI+ Card Contact your service providerTeletext Feature Page Getting support through Remote Management What Does Remote Service Do?Settings Support Remote Management Try Now Getting SupportTesting the picture There Is a Problem with the PictureFinding the contact information for service Requesting serviceSettings System Eco Solution Energy Saving Mode or Eco Sharpness, and Colour settings Settings Support Self Diagnosis Start Sound Test Try Now Testing the soundCant Hear the Sound Clearly My Computer Wont Connect There Is a Problem with the BroadcastNetwork Status Cant Connect to the InternetService Data ServiceAnynet+ HDMI-CEC Isnt Working Schedule Recording/Timeshift Function Isnt WorkingPage Want to Reset the TV Have Trouble Launching/Using AppsMy File Wont Play Under Self Diagnosis isnt Other IssuesAd appears on the screen Two later than the specified time Before Using the Recording and Timeshift FunctionsBefore using the recording and schedule recording functions System Time ClockBefore using the timeshift function Read Before Using the Web Browser Read Before Using AppsProperly Commerce for online purchases is not supportedActiveX is not supported Those optionsLimitations on use of photo, video, and music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVWireless security protocols Installing an anti-theft lockRead before setting up a wireless Internet connection Precautions for wireless InternetIndicator turning on Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesCEA-861 DVI Buttons and Functions Rotates the photo left or right direction Plays the multimedia content files only with the screen offPicture Off Rotate left / Rotate rightButtons and functions available while using sports mode Stop Recording, Stop Timeshift / Go to Live TV Dual PlayRecording Time Starts instant recording of the current programmeLicence
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