Samsung UE49K5600AWXXH, UE40K6379SUXZG, UE40K5659SUXZG Other Issues, Under Self Diagnosis isnt

Page 80

Other Issues

Use these procedures to resolve other issues which may occur.

The problem

Try this!

 

 

 

Watching TV for an extended period of time causes the panel to generate heat.

 

The heat from the panel is dissipated through internal vents running along the

The TV is hot.

top of the TV. The bottom, however, may feel hot to the touch after extended

use. Children watching TV need constant adult supervision to prevent them

 

 

from touching the TV. This heat, however, is not a defect and does not affect

 

the TV's functionality.

 

 

 

HD channels will have black bars on either side of the screen when displaying

 

upscaled SD (4:3) content.

The picture won’t display in

Black bars will appear at the top and bottom of the screen when you watch

full screen.

movies that have aspect ratios different from your TV.

 

Adjust the picture size options on your external device or set the TV to full

 

screen.

 

 

The "Mode Not Supported"

The output resolution of the attached device is not supported by the TV.

Check the TV's supported resolutions and adjust the external device’s output

message appears.

resolution accordingly.

 

 

 

The Subtitles item in the TV

When an external device is connected with an HDMI or Component cable, the

menu is greyed out.

Subtitle is unavailable. Adjust the subtitle setting on the external device.

 

 

The TV smells of plastic.

This smell is normal and will dissipate over time.

 

 

The Signal Information option

Verify that the current channel is a digital channel.

under Self Diagnosis isn't

The Signal Information is only available for digital channels.

activated.

 

 

 

The TV is tilted to the side.

Remove the base stand from the TV and reassemble it.

 

 

The stand is wobbly or

Make sure the indicator arrows on the stand and stand holder are properly

crooked.

aligned.

 

 

The remote control, and/or

The TV ships with protective stickers covering some of the sensors. Make sure

voice does not work.

all of the stickers have been removed.

Broadcasting is only available when the Source is set to TV.

The Broadcasting option has

The Broadcasting menu cannot be accessed while you watch TV using a cable

or satellite box.

 

been deactivated.

 

The Broadcasting menu cannot be accessed while a recording is in progress or

 

 

the timeshift function is running.

 

 

 

The settings are lost after 5

If the Usage Mode is set to Retail Mode, the TV's audio and video settings are

automatically reset every 5 minutes.

minutes or every time the TV

Change the Usage Mode (

Settings System Expert Settings

is turned off.

Usage Mode) to Home Mode.

 

 

 

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Contents Manual Serial NoContents TV Viewing Picture and Sound Troubleshooting Using Smart Hub Using Smart HubSettings SourceConnecting an Antenna Aerial Connecting to the Internet Connecting Internet networkEstablishing a wired Internet connection Settings Network Open Network Settings Try NowChanging the name of the TV on a network Establishing a wireless Internet connectionChecking the internet connection status Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting Video Devices Connecting with an Hdmi ARC cable Audio Input and Output ConnectionsConnecting Bluetooth Devices Connection Guide Source Connection GuideConnecting through the Smart View app ― Content sharing Connecting a ComputerConnecting through the Hdmi port ― Screen sharing Connecting a mobile device via Smart View App Connecting a Mobile DeviceUsing Smart View Screen Mirroring or contents sharing Switching between external devices connected to the TV Changing the input signalUsing additional functions Editing external devicesConnection Notes Connection notes for HdmiSettings Sound Select Speaker to Audio Out Connection notes for audio devicesConnection notes for computers Connection notes for mobile devicesAbout the Samsung Smart Remote Page Connecting a USB keyboard Connecting a Bluetooth keyboard and gamepadUsing the keyboard Controlling the TV with a Keyboard or GamepadEntering Text using the On-Screen Qwerty Keypad Setting up the keyboardSmart Hub Displaying Home Screen Testing Smart Hub connections Resetting Smart HubLaunching Smart Hub automatically Launching the last used app automaticallyUsing a Samsung account Creating a Samsung account using a Facebook accountCreating a Samsung account Signing in to a Samsung accountUsing the Apps Service Settings System Samsung Account Payment InfoSettings System Samsung Account Remove Account Managing payment information saved on the TVInstalling and running an app Managing purchased or installed appsInstalling an app Launching an appMoving apps Removing an appUpdating apps Locking and unlocking appsUsing the e-Manual Using other app features and functionsUsing the buttons in the e-Manual Launching the e-ManualUsing the Web Browser Playing pictures/video/music Try NowPlaying media content saved on a USB device Playing media contentFunctions on the media content list screen Live TV Guide Try Now Using the guideViewing Digital Broadcast Information at a Glance Changing the broadcast signal Checking digital channel signal info and strengthRecording Programmes Recording programmesViewing recorded programmes Canceling a schedule recordingManaging the schedule recording list Setting Up a Schedule Viewing Setting up a schedule viewing for a channelLive TV Channel List Try Now Using TimeshiftUsing the Channel List Editing channels Removing registered channelsRegistering channels as favourites Creating a Personal Favourites ListEditing registered channels Editing a Favourites List Viewing and selecting channels on favourites lists onlyRemoving channels from a favourites list Rearranging a favourites listMaking Sports programmes More Realistic with Sports Mode Settings Picture Special Viewing Mode Sports Mode Try NowWhen Audio Description is On Extracting highlights automaticallyViewing a game recorded in sports mode Configuring advanced broadcasting settingsTV-Viewing Support Functions Scanning for available channelsSetting the country area Tuning broadcast signals manuallySelecting the broadcast audio language Selecting a LanguageFine-tuning analog broadcasts Tuning digital channelsTuning analogue channels Transferring channel listShowing common interface menu Setting satellite systemChanging teletext language Configuring advanced picture settings Adjusting the Picture QualityChoosing a picture mode Picture Support Functions Viewing a picture-in-picture PIPChanging the picture size automatically Changing the picture size in 43 or Screen Fit modeChanging the picture size Adjusting the Sound Quality Choosing a sound modeConfiguring advanced sound settings Adjusting the picture size and/or positionUsing the Sound Support Functions Selecting speakersListening to the TV through Bluetooth devices Listening to the TV through a Multiroom speaker Creating surround effect through Multiroom speakerSetting the Time and Using the Timer Setting the current timeUsing the timers Using the sleep timerTurning on the TV using the on timer Turning off the TV using the off timerReducing the energy consumption of the TV Using Anynet+ HDMI-CECPreventing screen burn Read before connecting an Anynet+ HDMI-CEC Connect an HDMI-CEC-compliant device to the TVUpdating the TV’s Software Updating the TV’s software to the latest versionUpdating through the Internet Updating through the USB deviceProtecting the TV from Hacking and Malicious Code Updating the TV automaticallyChecking the TV and connected storage for malicious code Scanning viruses in real timeUsing Other Functions Running the accessibility functionsWatching TV broadcasts with subtitles Selecting the broadcasting subtitle languageAdjusting the menu transparency Audio DescriptionWhite text on black background high contrast Enlarging font for the visually impairedConfiguring advanced system settings Setting up a passwordChanging the menu language Checking NotificationsUsing the TV as a display model for retail stores Settings Broadcasting Programme Rating Lock Try NowSettings System Expert Settings Usage Mode Try Now Program Rating LockRunning Data Service Automatically Restoring the TV to the factory settingsEnabling game mode Settings Support Self Diagnosis Reset Try NowUsing a TV Viewing Card CI or CI+ Card Settings Broadcasting Expert SettingsHbbTV Pressing the TTX/MIX button in a toggling mannerConnecting the CI or CI+ Card via Common Interface slot Using the CI or CI+ CardContact your service provider Displayed, indicating the channel list is updatedTeletext Feature Page What Does Remote Service Do? Settings Support Remote Management Try NowGetting Support Getting support through Remote ManagementThere Is a Problem with the Picture Finding the contact information for serviceRequesting service Testing the pictureSettings System Eco Solution Energy Saving Mode or Eco Sharpness, and Colour settings Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test Try Now There Is a Problem with the Broadcast My Computer Wont ConnectCant Connect to the Internet Network StatusData Service ServiceSchedule Recording/Timeshift Function Isnt Working Anynet+ HDMI-CEC Isnt WorkingPage My File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Other Issues Under Self Diagnosis isntAd appears on the screen Before Using the Recording and Timeshift Functions Before using the recording and schedule recording functionsSystem Time Clock Two later than the specified timeBefore using the timeshift function Read Before Using Apps Read Before Using the Web BrowserCommerce for online purchases is not supported ActiveX is not supportedThose options ProperlyRead Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafAudio decoders Other restrictionsVideo decoders Read After Installing the TV Picture sizes and input signalsInstalling an anti-theft lock Read before setting up a wireless Internet connectionPrecautions for wireless Internet Wireless security protocolsRead Before Connecting a Computer Supported Resolutions Indicator turning onVesa DMT Supported Resolutions for Video Signals CEA-861CEA-861 DVI Read Before Using Bluetooth DevicesRestrictions on using Bluetooth Buttons and Functions Plays the multimedia content files only with the screen off Picture OffRotate left / Rotate right Rotates the photo left or right directionButtons and functions available while using sports mode Dual Play Recording TimeStarts instant recording of the current programme Stop Recording, Stop Timeshift / Go to Live TVLicence
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UE49K6550AUXRU, UE32K5550AUXRU, UE32K5550BUXRU, UE55K5510AKXXU, UE55K5515AKXXE specifications

The Samsung UE40K5550AUXRU, UE32K5500AUXRU, UE40K5500AUXRU, UE55K5500AUXRU, and UE49K5550AUXRU are part of Samsung’s innovative K5500 series of Smart TVs, renowned for their cutting-edge features and impressive technology that enhance the viewing experience. These models showcase a blend of performance, design, and functionality, making them standout options for various home setups.

One of the primary features of these televisions is their Full HD resolution, providing vivid detail and clarity for both television shows and movies. With a resolution of 1920 x 1080 pixels, viewers can enjoy high-quality imagery that brings content to life. The series employs Samsung’s advanced Picture Quality Improvement technology, which boosts color accuracy and contrast, ensuring that every scene is rendered in vibrant color and sharp detail.

Smart TV functionality is another hallmark of the K5500 series. These models come equipped with Samsung’s Tizen operating system, which allows users to access a wide array of online streaming services, including Netflix, YouTube, and Hulu, right from their TV. The intuitive Smart Hub interface simplifies navigation and provides easy access to apps, games, and more, making it effortlessly easy to customize the viewing experience.

In terms of design, the K5500 series boasts sleek and modern aesthetics with slim bezels, allowing for a more immersive viewing experience. The overall slim profile makes these TVs an attractive addition to any room, fitting seamlessly into various decor styles.

Furthermore, the series utilizes HDR (High Dynamic Range) technology, enabling a wider color spectrum and enhanced contrast. This feature results in deeper blacks and brighter whites, making it easier for viewers to appreciate the nuances in darker scenes or fast-paced action sequences.

The Samsung UE40K5550AUXRU, UE32K5500AUXRU, UE40K5500AUXRU, UE55K5500AUXRU, and UE49K5550AUXRU also support various connectivity options, including HDMI and USB ports, allowing for easy connection to external devices such as gaming consoles, Blu-ray players, and sound systems.

Additionally, with features like ConnectShare, users can enjoy their favorite media stored on USB devices without needing additional equipment. For audio, these models integrate Dolby Digital Plus technology, enhancing sound quality to complement the stunning visuals.

Overall, the Samsung K5500 series combines innovative technology with user-friendly features, making it a compelling choice for those looking to elevate their home entertainment experience. With a range of screen sizes available, there is a model to fit every space and preference.
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