Troubleshooting and Maintenance

Samsung UE55JU6800KXZF, UE50JU6800KXZF manual Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues	Solutions and explanations

The TV is not powered on.	Make sure that the power cord is connected and that the remote has live batteries and
	is functioning properly. If the power cord is properly connected and the remote control is
	operating normally, there might arise a problem with the antenna cable connection, or the
	cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/
	set-top box.

The TV won’t turn on.	Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
	Make sure that the wall outlet is working.
	Try pressing the P button on the TV to make sure that the problem is not with the remote. If
	the TV turns on, refer to “The remote control does not work” below.

There is no picture/video.	Check the cable connections. Remove and reconnect all cables connected to the TV and
	external devices.
	Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match
	the TV's input connections. For example, if an external device’s output is HDMI, connect it to
	an HDMI input on the TV.
	Make sure that your connected devices are powered on.
	Be sure to select the correct input source.
	Reboot the connected device by unplugging it and reconnecting the device's power cable.

The remote control does	Replace the remote control batteries. Make sure that the batteries are installed with their poles
not work.	(+/–) in the correct direction.
	Clean the sensor’s transmission window on the remote.
	Try pointing the remote directly at the TV from 1.5~1.8 m away.

The Cable or set-top box	Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or
remote control doesn’t	set-top box user manual for the SAMSUNG TV code.
turn on/off the TV or
adjust the volume.

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UE55JU6800KXZF, UE50JU6800KXZF specifications

The Samsung UE50JU6800KXZF and UE55JU6800KXZF are part of Samsung’s JU6800 series, offering impressive 4K Ultra HD resolution for an enhanced viewing experience. With screen sizes of 50 and 55 inches, respectively, these models cater to varying preferences while delivering the same core technology and features.

One of the standout features of the JU6800 series is its 4K resolution, boasting four times the pixels of Full HD. This results in stunning clarity and detail, making it ideal for watching movies, sports, and playing video games. The Ultra High Definition Upscaling technology effectively enhances lower resolution content by converting it to near 4K quality, allowing users to enjoy their existing media library with improved visuals.

The JU6800 models come equipped with Samsung's Precision Black technology, which improves contrast by adjusting the brightness in different areas of the screen, providing deeper blacks and more vibrant colors. This feature is particularly useful for enhancing the immersive quality of dark scenes, making the viewing experience more engaging.

Both models utilize Samsung's advanced Color Enhancer, which optimizes color accuracy to deliver lively and realistic images. Coupled with a wide color gamut, viewers can expect a richer spectrum of colors that make images more lifelike. The Smart Hub interface enhances usability, providing seamless access to apps, streaming services, and live TV with a user-friendly layout.

Smart TV capabilities extend beyond simple browsing, as the JU6800 series is compatible with various smart technologies, including voice control via Samsung Smart View app, allowing users to control their TV using their smartphone.

These televisions are also equipped with multiple HDMI and USB ports, ensuring ease of connection with other devices such as gaming consoles, sound systems, and streaming devices.

In terms of design, the UE50JU6800KXZF and UE55JU6800KXZF showcase sleek, modern aesthetics that can seamlessly blend into any home décor. The slim bezels enhance the viewing area, providing an immersive experience by minimizing distractions.

Overall, both Samsung UE50JU6800KXZF and UE55JU6800KXZF offer a balanced combination of cutting-edge display technologies, smart features, and a design that caters to today’s entertainment needs, making them excellent choices for consumers seeking high-quality television options.