Samsung HW-K550/ZF, HW-K551/EN, HW-K550/EN, HW-K551/ZF, HW-K561/XE, HW-K560/XE manual Troubleshooting

Page 33

TROUBLESHOOTING

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

A function does not work when the button is pressed.

• Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

 

 

Sound is not produced.

 

 

• Is the Mute function on?

¼

(Mute) button to cancel the Mute

 

¼Press the

• Is the volume set to minimum?

function.

 

 

¼¼Adjust the volume.

 

 

 

The remote control does not work.

 

 

• Are the batteries drained?

¼¼Replace with new batteries.

• Is the distance between the remote control and main

¼¼Move closer to the unit.

unit too far?

 

 

The TV SoundConnect (TV pairing) failed.

ENG

Does your TV support TV SoundConnect?

Is your TV firmware the latest version?

Does an error occur when connecting?

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.

¼¼Reset TV SoundConnect and connect again.

To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

• Your subwoofer may not be connected to the

¼¼Try to connect your subwoofer again.

main unit of the product.

(See Page 16)

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Contents Imagine the possibilities Safety Information Safety WarningsWiring the Main Power Supply Plug UK Only ENG PrecautionsContents WHAT’S Included Before Reading the USER’S Manual++Icons used in this manual Front / Right Side Panel Volume ButtonDigital Audio in Optical Rear / Bottom PanelRemote Control Volume Power++Controlling the Soundbar using Your TV Remote Control Installing the Battery in the Remote ControlInstalling the Soundbar Installing the Wall Mount++Installation Precautions Centre Line Wall Mount R Rear side of Soundbar Right end of SoundbarInstallation Detaching the Soundbar from the Wall Connecting the Subwoofer Connecting to the Subwoofer AutomaticallyConnecting to the Subwoofer Manually Status Description Resolution LED Indicator Lamp Status on SubwooferConnecting the SWA-8000S Sold Separately Connecting the Surround Speakers Sold Separately Wireless Receiver ModuleSurround Speaker L Connecting to a TV TV SoundconnectConnect ++Using the Bluetooth Power On function Connecting to a TV Using AN Hdmi Digital Cable++Auto Power Link Connecting to a TV Using a Digital Optical CableOptical Cable not supplied ModeHdmi Cable Optical or Analogue Audio Cable++AUX Cable ++Optical Cable USB++Before you connect a USB device Input Mode Auto Power Down FunctionRight Side of the Soundbar To Connect the Soundbar to a Bluetooth Device BluetoothConnect Bluetooth device Select AV Samsung Soundbar Kxxx K-Series from the listBluetooth Power on Bluetooth Power To Disconnect the Bluetooth Device from a SoundbarTo Disconnect the Soundbar from a Bluetooth Device ++More About Bluetooth ++Installing the Samsung Audio Remote App Using the Samsung Audio Remote APP++Launching the Samsung Audio Remote App Market search Samsung Audio RemoteUpdating Procedure Software UpdateIf Update is not Displayed Troubleshooting Licences SpecificationsUnited Kingdom Contact Centre  Web Site ` Europe Contact Samsung World Wide
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HW-K551/EN, HW-K560/XE, HW-K551/ZF, HW-K561/XE, HW-K550/ZF specifications

The Samsung HW-K550, HW-K551, and their respective variants are standout soundbars that combine sleek design with powerful audio performance. These models are designed to enhance home entertainment systems, delivering rich sound that elevates movies, music, and games.

One of the main features of the HW-K550 and HW-K551 series is their 3.1 channel setup. This configuration allows for a more immersive sound experience, positioning sound through three distinct channels, thus providing clearer dialogue and enhanced audio depth. The inclusion of a wireless subwoofer further contributes to the overall audio experience, allowing for booming bass without the clutter of wires.

The soundbars employ Dolby Digital and DTS technologies, resulting in a cinematic audio experience that fills a room. With Dolby Digital, users can enjoy a multi-dimensional soundstage that makes movies and TV shows come alive. The unit also has an Adaptive Sound technology that analyzes the audio content and optimizes the sound output accordingly. This feature ensures that whether you watch an action-packed blockbuster or a quiet drama, the sound is always crisp and balanced.

Wireless connectivity is a key characteristic of the HW-K550 and HW-K551 soundbars. They come equipped with Bluetooth capability, making it easy to stream audio from compatible devices like smartphones, tablets, and laptops. This feature allows users to enjoy their favorite music without the hassle of cables, providing flexibility and convenience for everyday use.

Moreover, the user-friendly control options make these soundbars easy to operate. Samsung has integrated the ability to control the soundbar through the Samsung SmartThings app, enabling users to customize their listening experience effortlessly. The design is also noteworthy, with a slim profile that fits seamlessly into modern living spaces. The aesthetic of the soundbar adds a touch of elegance to any entertainment setup.

In terms of connectivity, these models feature multiple HDMI inputs and optical audio input, allowing for versatile integration with a variety of devices. This flexibility ensures that they can work with most televisions and home entertainment systems.

The Samsung HW-K550 and HW-K551 series soundbars are designed for those who crave quality audio in a stylish package. With their combination of advanced audio technologies, wireless functionality, and user-centric features, these soundbars represent an ideal choice for enhancing any home entertainment experience.