Samsung BD-H5500/EN, BD-H5500/ZF, BD-H5500/XE, BD-H5500/XN, BD-H5500/XU manual Repairs

PROBLEM

SOLUTION

Forgot password

• Press the @ button (on top panel) for more than 5 seconds with no disc

inside. All settings including the password will revert to the factory settings.

Don’t use this unless absolutely necessary.

• When the factory default settings are restored, all stored user BD data is

deleted.

The picture is noisy or

• Make sure that the disc is not dirty or scratched.

distorted

• Clean the disc.

No HDMI output.

• Check the connection between the TV and the HDMI jack of the player.

• Check if your TV supports 576p/480p, 720p, 1080i, or 1080p HDMI input

resolutions.

Abnormal HDMI output

• If random noise appears on the screen, it means that TV does not support

screen.

HDCP (High-bandwidth Digital Content Protection).

If you experience other

• Go to the contents and find the section of the user manual that contains the

problems.

explanations regarding the current problem, and follow the procedure once

again.

• If the problem still cannot be solved, please contact your nearest Samsung

authorised service centre.

DLNA function

I can see folders shared

• DLNAs shows only files corresponding to the Image, Music, and Movie

through DLNA, but I cannot

categories. Files that do not correspond to these categories are not

see the files.

displayed.

Video is played intermittently.

• Check if the network is stable.

• Check if the network cable is properly connected and if the network is

overloaded.

DLNA connection between

• The IP address under the same subnetwork should be unique. If they are

Player and PC is unstable.

not, IP interference can cause this phenomenon.

• Check if you have a firewall enabled.

If so, disable the firewall function.

PROBLEM

SOLUTION

BD-LIVE

I cannot connect to the BD-

• Check whether the network connection is working or not by using the

LIVE server.

Network Status menu.

• Check whether the USB memory device is connected to the player.

• The memory device must have at least 1GB of free space to accommodate

the BD-LIVE service.

You can check the available size in BD Data Management.

• Check whether the BD-LIVE Internet Connection menu is set to Allow(All).

• If all above fails, contact the contents provider or update the player to the

latest firmware.

When using the BD-LIVE

• The memory device must have at least 1GB of free space to accommodate

service, an error occurs.

the BD-LIVE service.

You can check the available size in BD Data Management.

✎✎ NOTES