Samsung UBD-M9500/EN, UBD-M9500/ZG, UBD-M9500/ZF, UBD-M9500/XE Troubleshooting, Problem Solution

Page 52

Appendix

Troubleshooting

Before requesting service, please try the following solutions.

 

 

PROBLEM

SOLUTION

No operation can be performed

• Check the batteries in the remote control. They may need

with the remote control.

replacing.

 

• Operate the remote control at a distance of no more than 6.1m

 

from the product.

 

• Remove the batteries and hold down one or more buttons for

 

several minutes to drain the microprocessor inside the remote

 

control to reset it. Reinstall the batteries and try to operate the

 

remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Ultra HD Blu-ray Disc/Blu-ray

 

Disc/DVD.

The disc Menu does not

• Confirm that the disc has disc menus.

appear.

 

The prohibition message

• This message appears when an invalid button is pressed.

appears on the screen.

• The Ultra HD Blu-ray Disc/Blu-ray Disc/DVD's software doesn't

 

support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is

 

out of range.

Play mode differs from the

• Some of the functions selected in the Setup Menu may not work

Setup Menu selection.

properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be

• The Screen Ratio on your Ultra HD Blu-ray Disc/Blu-ray Disc/DVD

changed.

Disc is fixed and cannot be changed.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the

 

Audio Options Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the ^ (Open/Close) button (on the front panel) for more

 

than 5 seconds with no disc inside. The initialisation message

 

appears on the screen, and the player turns off automatically.

 

When you turn your product on again, all the settings will be reset.

 

• When the factory default settings are restored, all stored user BD

 

data will be deleted.

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Contents Full Manual Safety Information Risk of Electric SHOCK. do not OpenSafety Information English Class 1 Laser product Important Note Contents BD-LIVE Additional InformationPower Cable Remote Control AccessoriesGetting Started Front and Right Side Panel Rear Panel PowerLAN Hdmi OUT Tour of the Remote Control Remote ControlInserting Batteries AA Battery TV Codes Using Remote Control Buttons to EnterTV Control Codes Connecting to a TV ConnectionsConnections Method 2 Connecting to Bluetooth headphones via Bluetooth Connecting to an Audio DeviceSoundbar / AV receiver Audio Connecting to a Mobile Device Audio MobileConnecting to a Network Router Wireless NetworkRouter Wall connection WEP OPEN/SHARED, WPA-PSK TKIP/ AES, WPA2-PSK TKIP/AESWired Network Router or wall connectionInitial Settings Procedure SettingsHome Screen Buttons on the Remote Control Used for the Settings Menu Accessing the Settings ScreenDetailed Function Information Picture Settings Menu FunctionsSound General Downmixing ModePCM Downsampling Settings Reset Start Setup Lets you re-run the Initial Settings procedureSupport Configuring Your Network Connection Wired NetworkNetworks and the Internet Remote ManagementWireless Network Press the OK button ĞĞ Wired ManualYou can set up a wireless network connection in four ways WpspinFollow the directions in Wireless Automatic through Step ĞĞ Wireless ManualĞĞ Wpspbc Upgrading Software ĞĞ WpspinUpdate by USB Select Support Software Update Update NowPlaying Media Content Saved on a USB Device Media PlayPlaying Commercial Discs Disc Storage & ManagementPlaying a Disc with User Recorded Content Playing Media Content Saved in a ComputerFolders and files in your PC are listed Buttons on the Remote Control used for Video Playback Controlling Video PlaybackDisc MenuUsing the On-screen Menu during Playback of a Video Displaying optional menusRepeat Mode Lets you set the picture modePicture Mode Applications Movie The best setting for watching moviesUsing the Sort By & Options Menus Buttons on the Remote Control used for Music PlaybackUsing the Sort By Menu Using the Options MenuUsing the Options Menu During Playback Using the Sort By & Options Menus on a File ScreenRepeating Tracks on an Audio CD Shuffling Tracks on an Audio CDPlaying Photo Contents List from the media or storage DeviceNetwork Services Creating a Samsung AccountBefore Using Apps Using AppsApps Screen at a Glance Appears. Press the OK buttonStarting an Application Using the Internet ReinstallLock/Unlock MoveWeb Browser window at a Glance Using the Keyboard Pop-up Options on the Keyboard Pop-UpUsing the Browser Menu Linking Your Internet Service Accounts to the Product BD-LIVEAdditional Information AppendixHdmi BD Data Management USB device in the middle of playbackLabel are supported MB/sec or faster read/write speedResolution according to the contents type Digital Output Selection Troubleshooting Problem SolutionHdmi input resolution Problem with, and then follow the procedure againSamsung authorised service centre Dont use this unless absolutely necessaryProblem Solution BD-LIVE Disc and Format Compatibility Disc types and contents your product can playDisc types your product cannot play Region Code Logos of Discs the product can playDVD Video HevcSupported Formats Supported Video File FormatsSupported Subtitle File Formats `` LimitationsName File Extension ExternalSupported Music File Formats Supported Picture File FormatsAvchd Advanced Video Codec High Definition Compliance and Compatibility Notice PlaybackNetwork Service Disclaimer Copy ProtectionLicences Appendix Specifications Correct disposal of batteries in this product Correct Disposal of This ProductContact Samsung World Wide
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UBD-M9500/ZF, UBD-M9500/XE, UBD-M9500/EN, UBD-M9500/ZG specifications

The Samsung UBD-M9500/ZF is a state-of-the-art Ultra HD Blu-ray player that elevates home entertainment with its advanced technology, robust features, and exceptional audio-visual performance. As a cornerstone in the realm of 4K Ultra HD playback, this model supports HDR (High Dynamic Range) content, ensuring vibrant colors and deep contrasts that bring cinematic experiences directly into the living room.

One of the standout features of the UBD-M9500/ZF is its compatibility with various HDR formats, including HDR10 and HDR10+. This versatility allows viewers to enjoy a broader spectrum of color and brightness, resulting in more lifelike images. The player enhances standard content as well, utilizing Samsung's UHD Upscaling technology to transform Full HD and lower resolution videos into near-4K quality. This means that even older titles can be appreciated with enhanced clarity and detail.

The design of the UBD-M9500/ZF is sleek and modern, fitting seamlessly into contemporary entertainment setups. It is equipped with a fast, responsive interface that simplifies navigation through menus and applications. Furthermore, the player supports 4K streaming from popular platforms like Netflix and Amazon Prime Video, making it a comprehensive solution for all video needs.

Connectivity options are robust, featuring HDMI 2.0 and USB ports, which allow for easy connection to 4K TVs and audio receivers. The player also supports Bluetooth and Wi-Fi, enabling wireless streaming and network connectivity. This makes it possible to enjoy a wide range of content, from physical media to streaming services, effortlessly.

Additionally, the UBD-M9500/ZF incorporates advanced audio technologies, including support for Dolby TrueHD and DTS-HD Master Audio, ensuring an immersive sound experience to complement its stunning visuals. With its comprehensive feature set, the Samsung UBD-M9500/ZF stands as a leading choice for cinephiles and casual viewers alike, delivering breathtaking performance and versatility in one compact device. The combination of stunning visuals, high-quality audio playback, and smart features makes it a compelling addition to any home entertainment system. Thus, the UBD-M9500/ZF is not just a Blu-ray player; it is an essential element for achieving a premium viewing experience.
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