Dont use this unless absolutely necessary


PROBLEM	SOLUTION
Forgot password.	• Press the ^ (Open/Close) button (on the front panel) for more
	than 5 seconds with no disc inside. The initialization message
	appears on the screen, and the player turns off automatically.
	When you turn your product on again, all the settings will be reset.
	Don't use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD
	data will be deleted.
The picture is noisy or	• Make sure that the disc is not dirty or scratched.
distorted.	• Clean the disc.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the
	product.
	• Check if your TV supports the 576p/480p, 720p, 1080p, or 2160p
	HDMI input resolution.
	• To view video in the HDMI 720p, 1080p, or 2160p output mode,
	you must use a high speed (category 2) HDMI cable.
Abnormal HDMI output	• If random noise appears on the screen, it means that TV does not
appears on the screen.	support HDCP (High-bandwidth Digital Content Protection).
If you experience other	• Go to the table of contents and find the section of the user manual
problems.	that contains information about the feature you are having the
	problem with, and then follow the procedure again.
	• If you still cannot resolve the problem, please contact your nearest
	Samsung authorised service centre.
Play Multimedia on network
devices
You can see folders shared on	• The multimedia list only shows Video, Photo, and Music files.
network devices, but cannot	Other types of files are not displayed.
see the files.
Video plays intermittently.	• Check if the network is stable.
	• Check if the network cable is properly connected and if the
	network is not overloaded.
The Network connection	• IP addresses within the same subnetwork should be unique.
between the product and the	If they are not, IP interference can cause this phenomenon.
PC is unstable.	• Check if you have a firewall enabled.
	If so, disable the firewall function.

07 Appendix

53 English

UBD-M9500/ZF, UBD-M9500/XE, UBD-M9500/EN, UBD-M9500/ZG specifications

The Samsung UBD-M9500/ZF is a state-of-the-art Ultra HD Blu-ray player that elevates home entertainment with its advanced technology, robust features, and exceptional audio-visual performance. As a cornerstone in the realm of 4K Ultra HD playback, this model supports HDR (High Dynamic Range) content, ensuring vibrant colors and deep contrasts that bring cinematic experiences directly into the living room.

One of the standout features of the UBD-M9500/ZF is its compatibility with various HDR formats, including HDR10 and HDR10+. This versatility allows viewers to enjoy a broader spectrum of color and brightness, resulting in more lifelike images. The player enhances standard content as well, utilizing Samsung's UHD Upscaling technology to transform Full HD and lower resolution videos into near-4K quality. This means that even older titles can be appreciated with enhanced clarity and detail.

The design of the UBD-M9500/ZF is sleek and modern, fitting seamlessly into contemporary entertainment setups. It is equipped with a fast, responsive interface that simplifies navigation through menus and applications. Furthermore, the player supports 4K streaming from popular platforms like Netflix and Amazon Prime Video, making it a comprehensive solution for all video needs.

Connectivity options are robust, featuring HDMI 2.0 and USB ports, which allow for easy connection to 4K TVs and audio receivers. The player also supports Bluetooth and Wi-Fi, enabling wireless streaming and network connectivity. This makes it possible to enjoy a wide range of content, from physical media to streaming services, effortlessly.

Additionally, the UBD-M9500/ZF incorporates advanced audio technologies, including support for Dolby TrueHD and DTS-HD Master Audio, ensuring an immersive sound experience to complement its stunning visuals. With its comprehensive feature set, the Samsung UBD-M9500/ZF stands as a leading choice for cinephiles and casual viewers alike, delivering breathtaking performance and versatility in one compact device. The combination of stunning visuals, high-quality audio playback, and smart features makes it a compelling addition to any home entertainment system. Thus, the UBD-M9500/ZF is not just a Blu-ray player; it is an essential element for achieving a premium viewing experience.

PROBLEM

• Press the ^ (Open/Close) button (on the front panel) for more

Don't use this unless absolutely necessary.

product.

HDMI input resolution.

you must use a high speed (category 2) HDMI cable.

Abnormal HDMI output

problem with, and then follow the procedure again.

Samsung authorised service centre.

Play Multimedia on network

devices

• The multimedia list only shows Video, Photo, and Music files.

UBD-M9500/ZF, UBD-M9500/XE, UBD-M9500/EN, UBD-M9500/ZG specifications