Samsung BD-H6500/EN, BD-H6500/ZF, BD-H6500/XU, BD-H6500/XE manual Troubleshooting, Problem Solution

Page 50

Appendix

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

 

 

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m.

 

 

from the product.

 

• Remove the batteries and hold down one or more buttons for

 

several minutes to drain the microprocessor inside the remote

 

control to reset it. Reinstall the batteries and try to operate the

 

remote control again.

 

 

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is out

 

of range.

 

 

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work

selection.

properly if the disc is not encoded with the corresponding function.

 

 

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the Audio

 

Options Menu.

 

 

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the @ button (on top panel) for more than 5 seconds with no

 

disc inside. The initialization message appears on the screen, and

 

the player turns off automatically. When you turn your product on

 

again, all the settings will be reset.

 

• When the factory default settings are restored, all stored user BD

 

data will be deleted.

 

 

Forgot password.

• Press the @ button (on top panel) for more than 5 seconds with no

 

disc inside. The initialization message appears on the screen, and

 

the player turns off automatically. When you turn your product on

 

again, all the settings will be reset.

 

Don't use this unless absolutely necessary.

 

• When the factory default settings are restored, all stored user BD

 

data will be deleted.

 

 

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Contents Please register your product at This Nanum Gothic Eco font is provided by NaverCabinet, unless proper ventilation is Provided Safety InformationMust never be blocked or covered Exposed to direct sunlightHouse Maintenance of CabinetClass 1 Laser product Do not allow children to hang on the productImportant Note PrecautionsImportant Safety Instructions Using the 3D function Use only with the cartContents BD-LIVE Network ServicesAppendix Getting Started AccessoriesQuick Setup Guide Remote Control Rear Panel Display Disc Tray USB Host Remote Control SensorFront Panel Hdmi OUTInstalling batteries Remote ControlTour of the Remote Control Connecting to a TV ConnectionsMethod Connecting to an Audio SystemMethod 1 Connecting to an Hdmi supported AV receiver Wireless Router Broadband Service Connecting to a Network RouterWired Network Wireless Network Router Broadband Service ModemHome Screen SettingsInitial Settings Procedure Detailed Function Information Accessing the Settings ScreenButtons on the Remote Control Used for the Settings Menu Enter / Direction buttonsSettings Menu Functions PictureSound NetworkSmart Hub SystemSecurity LanguageDevice Manager `` If you forget your PINSupport Configuring Your Network ConnectionWired Network Networks and the InternetĞĞ Wireless Automatic Wireless NetworkĞĞ Wired Manual ĞĞ Wireless Manual ĞĞ WpspbcĞĞ Wpspin Wi-Fi DirectUpgrading Software Update Now Update by USBSelect Update Now Playing Commercial Discs Playing Media Content Saved on a USB DeviceMedia Play Disc Storage & ManagementAllowing Connection with a Mobile Device Playing Media Content Saved in a Computer/Mobile DevicePlaying a Disc with User Recorded Content To exit, press the 5 button or Return buttonPlaying Media Content Saved in a Cloud Service Samsung LinkControlling Video Playback Buttons on the Remote Control used for Video PlaybackUsing the Settings Menu During the Playback Disc MenuFull Screen SearchRotate AudioUsing the View Menu Using the View & Options MenusButtons on the Remote Control used for Music Playback Using the Options MenuUsing the Options Menu During the Playback Using the View & Options Menus On a file screenCreating a Playlist from an Audio CD Repeating Tracks on an Audio CDShuffling Tracks on an Audio CD RippingPlaying Photo Contents Slide show Send files Using the Send FunctionPTP USB is not available when you copy to USB Copying Videos, Music or PhotosCreating a Samsung Account Network ServicesBefore Using Apps Using Films and TV Shows Follow the directions on the screen to start the movieDownloading an App Using AppsApps Screen at a Glance Recommended Displays recommendedStarting an Application \\ The Web Browser is not compatible with Java applications Screen mirroringLaunch AllShare Cast or Screen mirroring on your device Control Panel at a Glance Using the Keyboard Pop-upLink Browsing and Pointer Browsing Moves to the previous Moves to the next webUsing the Setting Menu Options on the Keyboard Pop-UpSet Search SettingOn/Off EngineLinking Your Internet Service Accounts to the Product Select BD Data Management, and then press the v buttonAdditional Information Settings 3D SettingsAppendix BD Wise Samsung Products onlySelecting the Audio Language BD-LIVE Internet ConnectionBD Data Management Media Play Selecting the Subtitle LanguageResolution according to the contents type Bitstream Digital Output SelectionPCM Re-encodedTroubleshooting Problem SolutionProblem with, and then follow the procedure again Hdmi input resolutionIf you experience other problems Samsung authorised service centreProblem Solution BD-LIVE RepairsDisc types your product cannot play Disc types and contents your product can playDisc and Format Compatibility Area Region CodeLogos of Discs the product can play `` Limitations Supported FormatsVideo File Support Supported Subtitle File Formats Music File SupportPicture File Support Avchd Advanced Video Codec High DefinitionCompliance and Compatibility Notice BecauseNetwork Service Disclaimer Copy ProtectionLicences Recommendation EU Only Specifications United Kingdom Eire Correct disposal of batteries in this product Web Site
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BD-H6500/XU, BD-H6500/XE, BD-H6500/EN, BD-H6500/XN, BD-H6500/ZF specifications

The Samsung BD-H6500 series, comprising models BD-H6500/ZF, BD-H6500/XN, BD-H6500/EN, BD-H6500/XE, and BD-H6500/XU, represents a versatile lineup of Blu-ray disc players that offers an array of features to enhance your home entertainment experience. Designed with modern technology and user convenience in mind, these players cater to a broad audience, from casual viewers to home theater enthusiasts.

One of the standout features of the BD-H6500 series is its capability to play a wide range of disc formats. This includes not only standard Blu-ray discs but also DVDs, CDs, and even Blu-ray 3D, appealing to users who have a library of older media formats. The unit also boasts compatibility with various audio codecs, allowing for an immersive sound experience.

The BD-H6500 incorporates Samsung’s Smart Hub, granting users access to a wide range of streaming services directly from the player. Platforms such as Netflix, YouTube, and Hulu are readily available, making it easy to stream high-definition content without the need for additional devices. Samsung's Smart Hub is not only user-friendly but also continually updated, ensuring access to the latest applications and services.

In terms of image quality, the BD-H6500 features advanced upscaling technology that enhances the resolution of non-High Definition content to near-4K quality. This is achieved through sophisticated image processing algorithms that optimize details and reduce noise, providing an improved viewing experience for standard DVDs and older media.

Connectivity is another strong point of the BD-H6500 series. Each model comes equipped with HDMI output for easy connection to modern televisions, as well as composite and optical audio outputs for versatility. Additionally, built-in Wi-Fi allows users to connect to their home networks without additional cables, streamlining the setup process.

The BD-H6500 players also feature an intuitive user interface that simplifies navigation through menus, making it easy for users of all ages to access their favorite content. Content sharing capabilities allow users to mirror content from their smartphones or tablets, providing seamless access to personal media libraries.

Durability and energy efficiency are also key characteristics of the BD-H6500 series. Designed with eco-friendly considerations, these players consume less power compared to previous generations, making them a responsible choice for environmentally conscious consumers.

In summary, the Samsung BD-H6500 series offers a comprehensive package for those seeking quality and convenience in a Blu-ray player. With extensive format compatibility, streaming capabilities, advanced upscaling, and user-friendly features, the BD-H6500 players are an excellent investment for anyone looking to elevate their home entertainment setup.
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