Sound issue
Video is available but there is no sound. | If an HDMI cable is connected, check the audio output settings on the PC. |
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| Go to Sound and change Speaker Selection to Internal Speaker. |
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| If a source device is used |
| •• Make sure the audio cable is properly connected to the audio input port on the product. |
| •• Check the audio output settings for the source device. |
| (For example, if an HDMI cable is connected to the monitor, the audio setting for the |
| cable box may need to be changed to HDMI.) |
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| If a |
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| If the product has a headphone port, make sure nothing is connected to it. |
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| Reconnect the power cable to the device and then reboot the device. |
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There is static coming from the speakers. | Check the cable connection. Make sure a video cable is not connected to an audio input port. |
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| Check the signal strength after connecting a cable. |
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| Low signal level can cause corrupted sound. |
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There is audible sound when the volume is muted. | When Speaker Selection is set to External Speaker, the volume button and mute function are |
| disabled. |
| Adjust the volume for the external speakers. |
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| Audio settings for main speakers are separate from the internal speakers on the product. |
| Changing or muting the volume on the product does not affect an external amplifier(decoder). |
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There is an echo sound coming from the speakers. | Different decoding speeds between the product speakers and external speakers can cause an |
| echo. |
| In this case, set Speaker Selection to External Speaker. |
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