Samsung LH75QMFPLGC/EN, LH98QMFPLGC/EN, LH98QMFPBGC/EN Troubleshooting Guide, Testing the Product

Page 98

Chapter 11

Troubleshooting Guide

––Before calling Samsung Customer

Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service

Center.

––If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1

Power off both the PC and product.

2

Disconnect all the cables from the product.

3

Power on the product.

4

If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents QM75F QM98F Table of contents Screen Adjustment Sound Adjustment Before Using the Product CopyrightPower off the product and computer Safety PrecautionsCleaning Power on the product and computerElectricity and Safety StorageInstallation Samsung Operation Vent or input/output ports, etc Page Precautions when handling the panel Components PreparationsChecking the Components PartsDescription PartsControl Panel Buttons Description Power OffControl menu DP in 2 UHD 60Hz Reverse SidePort Description DP in 1 UHD 60HzAnti-theft Lock To lock an anti-theft locking deviceRemote Control VOLReturn to the previous menu To place batteries in the remote controlQuickly select frequently used functions It sets safe lock functionSeparately Display products 1Switching between portrait and landscape Unpacking the productVentilation Installation on a Perpendicular WallInstallation on an Indented Wall Plane viewWall Mount Kit Specifications Vesa Installing the Wall MountInstalling the Wall Mount Cable Connection Remote Control RS232CPin Signal RS232C CableGnd Pin No Standard Color SignalLAN Cable Direct LAN cable PC to HUB Connector RJ45Signal Cross LAN cable PC to PCConnection ConnectionCommand Viewing control state Get control commandControlling Set control command Command type Value rangePower control Volume controlInput Source An input source code to be set on a product Setting the input source Set Input SourceInput source control Screen Mode a code that sets the product status Screen mode controlSetting the picture size Set Picture Size Screen Mode a code that sets the product status NakAuto adjustment control PC and BNC only PIP On/Off controlFull Natural Video Wall Mode ControlSafety Lock Video Wall On 10x10 Video Wall Model Off10x10 Video Wall Model 1 ~ Set NumberConnecting to a PC Connecting and Using a Source DeviceBefore Connecting Connection Using an Hdmi CablePrecautions for using DP Connection Using an DP CableConnection using a DVI cable Digital type Picture → set each screen mode to Text under Picture Mode Connection Using an HDMI-DVI CableConnection using the DVI-RGB cable Sound → set Hdmi Sound to PcdviConnecting to a Video Device ――Sound → set Hdmi Sound to AvhdmiConnecting to an Audio System Using an Hdmi cable or Hdmi to DVI Cable UHD 30HzAttaching the Network box Sold separately QM75FPress Source on the remote control, and select MagicInfo Connecting the Network box Sold separatelyEntering MagicInfo mode MagicInfoBackB Apply Finish Cancel Edit Name Changing the Input sourceSource Source → SourceUsing MDC UninstallationMonitor1 Connecting to MDCUsing MDC via RS-232C serial data communications standards ComputerUsing MDC via Ethernet Connection using a direct LAN cableConnection using a cross LAN cable Multi Screen Home featureMulti Screen Home → Multi Screen → Enter EPicture Mode Picture ModeOff Timer On/Off TimerOn Timer On/Off TimerHoliday Management Home → Network Settings→ Enter E Network SettingsNetwork Settings View the network settingsHome → MagicInfo Player I → Enter E MagicInfo PlayerMagicInfo Player Device ID ID SettingsID Settings PC Connection CableHorizontal x Vertical Video WallVideo Wall Video WallScreen Position FormatPicture settings menu appears More settingsMore settings Home → More settings → Enter EPicture Screen AdjustmentMenu m → Picture → Picture Mode → Enter E Backlight Brightness Contrast Sharpness Color Tint G/RPicture Mode Picture Mode settings Adjustable options Menu m → Picture → Enter EWhite Balance Color TemperatureMenu m → Picture → Color Temperature → Enter E Menu m → Picture → White Balance → Enter ECalibrated Value ――If Picture Mode is set to Calibration, Gamma is disabledGamma Menu m → Picture → Calibrated Value → Enter EPicture Options Film Mode Off Dynamic BacklightPicture Options Digital NR Off Hdmi Black LevelHdmi Black Level Color ToneDigital NR Auto / Low / NormalColor Tone Off Digital NR Hdmi Black Level Film ModeDynamic Backlight Off / AutoPicture Size · Zoom/Position ResolutionOffPicture Size Picture SizePicture Size ResolutionZoom/Position Auto Adjustment PC Screen AdjustmentResets your current picture mode to its default settings Reset PictureMenu m → Picture → Reset Picture → Enter E Picture OffMulti Screen Reset OnScreen DisplayOnScreen Display OnScreen DisplayPIP Landscape PIP PortraitRestrictions Main picture Sub pictureTriple Screen Landscape Triple Screen PortraitFour Screen Landscape Four Screen PortraitOnscreen Menu Orientation Source Content OrientationDisplay Orientation Aspect RatioPixel Shift Available Settings Optimum SettingsScreen Protection Screen ProtectionTimer Timer Off / Repeat / IntervalMessage Display Menu m → OnScreen Display → Menu Language → Enter E Reset OnScreen DisplayMenu Language Set the menu languageSystem SetupInitial settings System SystemTime Sleep TimerPower On Delay Clock SetMagicInfo I Source Primary Source Recovery Auto Source SwitchingAuto Source Switching Primary SourceMenu m → System → DVI Connection → Enter E DVI ConnectionAuto / PC / DVI PC Module Power Power ControlAuto Power On Power ControlNetwork Standby Off Power Button Power ButtonAuto Power On Off PC Module Power Standby ControlEnergy Saving Eco SolutionEco Solution Eco SensorScreen Lamp Schedule No Signal Power OffAuto Power Off Screen Lamp ScheduleChange PIN Temperature ControlMenu m → System → Temperature Control → Enter E Menu m → System → Change PIN → Enter EHdmi Hot Plug GeneralSecurity GeneralReset System Menu m → System → Reset System → Enter ESound Sound AdjustmentHdmi Sound Menu m → Sound → Sound on Video Call → Enter E Sound on Video CallSpeaker Selection Menu m → Sound → Speaker Selection → Enter EReset Sound Menu m → Sound → Reset Sound → Enter ESupport Software UpdateReset All Contact SamsungChecking the Resolution and Frequency Troubleshooting GuideTesting the Product Not Optimum Mode is displayed Installation issue PC modeScreen issue Check the followingsAdjust Brightness and Contrast 100Sharpness Sound issue101 102 This case, set Speaker Selection to External SpeakerOther issue Remote control issueSource device issue 103DVI-HDMI cable is connected There is no sound in Hdmi mode104 Device with YCbCr outputIR sensor is not functioning When booting the PC with the input source set to105 DisplayPort2106 SettingsHow can I change the resolution? Question AnswerQuestion How do I set powersaving mode?107 Specifications 108109 ――Plug-and-PlayModel Name QM75F / QM98F Preset Timing Modes110 Vertical Frequency Pixel Clock Sync Polarity KHz MHz Resolution111 112 113 Responsibility for the Pay Service Cost to CustomersAppendix Optimum Picture Quality Optimum Picture Quality and Afterimage Burn-in Prevention114 Prevention of Afterimage Burn-in115 Preventing afterimage burn-inLicense 116Terminology 117
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LH98QMFPBGC/XV, LH98QMFPLGC/EN, LH98QMFPLGC/XV, LH75QMFPLGC/XV, LH98QMFPLGC/CH specifications

Samsung has consistently been at the forefront of display technology, and its latest offerings in the commercial display segment, including the LH65QMFPLGC/NG, LH98QMFPLGC/NG, and LH98QMFPBGC/UE models, are testaments to this innovation. Each model boasts impressive specifications and a range of features designed to meet the diverse needs of businesses.

Starting with the LH65QMFPLGC/NG, this 65-inch display is optimized for high brightness and clarity, making it ideal for environments with abundant natural light. It utilizes Samsung’s Quantum Dot technology, which enhances color accuracy and vibrancy, ensuring that content is presented in striking detail. Additionally, with a resolution of 3840 x 2160 pixels, this model supports 4K UHD, allowing viewers to experience sharp and crisp images that truly stand out. One of its key features is the ability to operate 24/7, making it suitable for continuous use in locations such as retail stores, airports, and public venues.

The LH98QMFPLGC/NG, a larger 98-inch version, is engineered for impactful visual presentations. It maintains the same cutting-edge technologies found in the LH65QMFPLGC/NG while expanding screen real estate, making it perfect for large venues and conference rooms where collaboration and communication are vital. Its ultra-narrow bezels provide a near-seamless display experience, enhancing the visual impact of video walls. Like its smaller counterpart, it also supports 4K UHD resolution, providing rich detail that captivates audiences.

The LH98QMFPBGC/UE model distinguishes itself with an innovative board design, specifically tailored for seamless integration into various environments. This model also features enhanced connectivity options, enabling quick and flexible installation setups. Utilizing Samsung's MagicINFO software, users can easily manage and schedule content across multiple displays, making it a versatile solution for advertising and digital signage.

All three models benefit from Samsung’s SMART Signage Platform, enabling effortless content creation, management, and distribution without the need for external media players. With built-in Wi-Fi and Ethernet connectivity, they allow for remote monitoring and management, ensuring optimal performance and minimal downtime.

In summary, the Samsung LH65QMFPLGC/NG, LH98QMFPLGC/NG, and LH98QMFPBGC/UE stand out with their remarkable display quality, robust technology, and adaptability, making them excellent choices for any commercial setting. With their advanced features, these displays not only enhance user engagement but also elevate the overall viewing experience.