Samsung LH46OHDPKBC/EN manual 106, Troubleshooting for Anynet+, Problem Possible Solution

Page 106

Troubleshooting for Anynet+

Problem

Possible Solution

 

 

Anynet+ does not work.

•• Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.

 

•• Check if the Anynet+ device power cord is properly connected.

 

•• Check the Anynet+ device’s Video/Audio/HDMI cable connections.

 

•• Check whether Anynet+ (HDMI-CEC)is set to On in the System menu.

 

•• Check whether the remote control is Anynet+ compatible.

 

•• Anynet+ doesn’t work in certain situations. (initial setup)

 

•• If you have removed and then reconnected the HDMI cable, please make sure to search devices again or turn your product

 

off and on again.

 

•• Check if the Anynet+ function of the Anynet device is set on.

I want to start Anynet+.

•• Check if the Anynet+ device is properly connected to the product and check if the Anynet+ (HDMI-CEC)is set to On in the System menu.

•• Press the TOOLS button to display the Anynet+ menu and select a menu you want.

I want to exit Anynet+.

••

Select View PC in the Anynet+ menu.

 

•• Press the SOURCE button on the product remote control and select a non- Anynet+ device.

 

 

 

The message “Disconnecting

••

You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.

Anynet+ device ...” appears on

••

Use the remote control after the product has completed Anynet+ configuration or has finished switching to Anynet+.

the screen.

 

 

 

 

 

The Anynet+ device does not play.

••

You cannot use the play function when initial setup is in progress.

 

 

 

106

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Contents OH46D OH55D Table of contents Sound Adjustment Support Specifications Before Using the Product CopyrightSymbols Safety PrecautionsCleaning Power off the product and computerElectricity and Safety StorageInstallation Install the product in a kitchen or near a kitchen counter Sloped surface, etcOperation Output ports, etc Page Checking the Components PreparationsComponents Parts Description Adjusts the screen brightnessParts Product to perform the corresponding functionAudio Out Reverse SidePort Description BlackMain Power Out Power BoxPower BLU Power OutMute the sound Remote ControlPower on the product Change the input sourceTo place batteries in the remote control HDMI1 and HDMI2Ventilation Switching between portrait and landscapeInstallation on a Perpendicular Wall Air ventMinimum 50 mm Ambient temperature Under 50 C Installation on an Indented WallPlane view Model name DimensionsPower Box Dimensions Unit mm inchesPower Box Wall Mount SpecificationsModel name Screw hole specs Standard Screw Before Connecting Connecting and Using a Source DevicePre-connection Checkpoints Before connecting cables Unfasten the screws, then remove the coverConnection Using an HDMI-DVI Cable Connecting to a PCSystem General set Hdmi Hot Plug to Off Connection Using an Hdmi Cable Connecting to a Video DeviceUsing an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting the HDBase-T Connecting to an Audio System Connecting the Power box On the power box respectivelyEdit Name Changing the Input sourceSource InformationUsing MDC UninstallationConnecting to MDC Using MDC via RS-232C serial data communications standardsUsing MDC via Ethernet Connection using a direct LAN cablePlayer Home featurePlayer Schedule TemplateApproving a connected device from the server Setting the current time To specify the groupDeployed Folders Network ChannelLocal Channel My TemplatesMenu items in the Player Available features in the PlayerOption Name Operations Settings Player page Settings menuSettings Landscape / PortraitViewing the details of the content that is running When Content is RunningCH Name Name of the channel currently playing Playlist Picture ModeMusic Network Schedule Multiframe File Formats Compatible with PlayerTemplate files and LFD.lfd files Contents Video Audio ImageMasked Image, Tiled Image content not supported Flash Power PointCharts Vertical text Functions not supportedTemplate Supported in Network Channel and Local Template filesCreation/editing/playback are only available Compatible document file formats -- Extension .lfdFile Formats Compatible with Video Wall VideoOnly one video Videos file can be played per client RestrictionsAvailable Schedule Available features in the ScheduleMenu items in the Schedule Configuring channel schedules Editing a channel scheduleHome → Template → Enter E Available features in the TemplateTemplate MarketSelect the Edit Text window to enter text Configuring the background image/background musicEntering text Font Size Set the font size for messagesConfigure Template Name and Storage Save CancelPreview Home → Clone Product → Enter E Clone ProductClone Product Message appearsDevice ID ID SettingsID Settings PC Connection CableHorizontal x Vertical Video WallVideo Wall Screen PositionNetwork Status Network StatusFormat Home → Network Status → Enter EPicture Mode Picture ModeOn/Off Timer On/Off TimerOn Timer Home → On/Off Timer → Enter EOff Timer Holiday ManagementHome → More settings → Enter E More settingsMore settings TickerURL Launcher URL LauncherHome → URL Launcher → Enter E Menu m → Picture → Picture Mode → Enter E Screen AdjustmentPicture Picture Mode Picture Mode settings Adjustable options Menu m → Picture → Enter EColour Temperature Menu m → Picture → Colour Temperature → Enter EPoint White BalanceMenu m → Picture → White Balance → Enter E Calibrated value ――If Picture Mode is set to Calibration, Gamma is disabledGamma Menu m → Picture → Calibrated value → Enter EAdvanced Settings Advanced SettingsBlack Tone RGB Only ModeDynamic Contrast Flesh TonePicture Options Digital Clean View Off Mpeg Noise Filter Hdmi Black LevelFilm Mode Off Dynamic Backlight Picture OptionsMpeg Noise Filter Digital Clean ViewColour Tone Hdmi Black LevelDynamic Backlight Film ModeThis mode is suitable to view movies Dynamic Backlight OffPicture Size Picture SizePicture Size · PositionZoom/Position PositionPicture Size Resets your current picture mode to its default settings Reset PictureMenu m → Picture → Reset Picture → Enter E Picture OffDisplay Orientation Source Content OrientationOnScreen Display Onscreen Menu OrientationScreen Burn Protection Screen ProtectionAuto Protection Time Screen ProtectionPixel Shift TimerScreen Burn Protection Immediate displaySide Grey Pixel Shift TimerImmediate display Side Grey OffSource Info No Signal MessageMessage Display MDC MessageOnScreen Display Menu LanguageOnScreen Display Reset OnScreen Display Menu m → OnScreen Display → Reset OnScreen Display → Enter EReset Sound Sound AdjustmentSound Mode Sound OutputSpeaker Settings Reset SoundMenu m → Sound → Reset Sound → Enter E Network Network SettingsNetwork Type Network Settings Wired Connecting to a Wired NetworkManual Network Settings Wired Automatic Network Settings WiredSet Network Type to Wired from the Network Settings Network Settings Mobile Server Network Settings Multimedia Device SettingsDevice Name System SetupInitial settings System SystemClock Set Set the current date and time, and then select NextTime Sleep TimerPower On Delay Clock SetPrimary Source Recovery Auto Source SwitchingAuto Source Switching Primary SourcePower Control Brightness Limit Eco SolutionEco Solution Energy SavingScreen Lamp Schedule No Signal Power OffAuto Power Off Screen Lamp ScheduleOutdoor Mode Fan and TemperatureFan Speed Setting Temperature ControlDevice Manager Keyboard SettingsDevice Manager Select Keyboard100 Mouse SettingsKeyboard Settings Select MousePointer Size Pointer Settings101 Pointer SpeedChange PIN Play via102 Security General103 BD WiseAnynet+ HDMI-CEC 104Anynet+ HDMI-CEC Anynet+ Menu DescriptionAuto Turn Off 105Anynet+ HDMI-CEC Search for Devices106 Troubleshooting for Anynet+Problem Possible Solution Anynet+ device ... appears onProblem 107Hdmi Hot Plug Game Mode108 DivX Video On DemandMenu m → System → Reset System → Enter E Reset System109 Contact Samsung Software UpdateSupport 110Go to Home 111112 113 Reset AllMenu m → Support → Reset All → Enter E Support114 Playing photos, videos and music Media PlayUSB HDD greater than 2TB is not supported Compatible devices with media play 115File system and formats 116 Using a USB deviceConnecting a USB device Removing a USB device117 Playing media content from a PC/mobile deviceApproving a PC/mobile device connection Play content saved on a device connected to a home network Features provided in the media content listWhen connected to a home network Dlna 118119 Menu items in the media content listOption Name Operations Photos Videos Music Available buttons and features during photo playback 120Select Scene 121Rewind / Fast Forward Picture Size122 Available buttons and features during music playbackShuffle 123 Supported image resolutionsSupported Subtitle and Media play fileformats SubtitleSupported Video Formats 124Supported music fileformats File Extension Type Codec Comments125 Checking the Resolution and Frequency Troubleshooting GuideTesting the Product 126Not Optimum Mode is displayed Installation issue PC modeScreen issue 127Adjust Brightness and Contrast 128129 Sound issueSharpness Video is available but there is no sound Volume is too low130 There is static coming from the speakersRemote control does not work Remote control issueSource device issue 131There is no sound in Hdmi mode Other issue132 133 SettingsHow can I change the resolution? Question Answer134 How do I set powersaving mode?Question Specifications 135Environmental Operating Power Supply136 ConsiderationsPower Consumption OH46D PowerSaverPower Indicator 137Model Name OH46D / OH55D Preset Timing Modes138 Pixel Clock Sync Polarity KHz MHz139 140 Product damage caused by customers faultAppendix Not a product defectCorrect disposal of batteries in this product 141Applicable in countries with separate collection systems 142 What is afterimage burn-in?Optimum Picture Quality and Afterimage Burn-in Prevention Optimum Picture Quality143 Preventing afterimage burn-inLicence 144Terminology 145
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LH55OHDPKBC/CH, LH55OHDPKBC/EN, LH46OHDPKBC/XU, LH46OHDPKBC/UE, LH46OHDPKBC/EN specifications

Samsung's display portfolio includes a wide range of high-quality professional displays, and among them are the LH55OHDPKBC/EN and LH46OHDPKBC/EN models. These displays are designed to meet the rigorous demands of various commercial applications, such as retail environments, corporate settings, and conference rooms, emphasizing durability, versatility, and vivid visual performance.

The LH55OHDPKBC/EN features a 55-inch screen, while the LH46OHDPKBC/EN has a 46-inch display. Both models boast a high brightness level, ensuring that content is easily visible even in brightly lit environments. With their LED backlighting technology, these displays provide exceptional color accuracy and clarity, which is crucial for applications that require precise color representation.

One of the standout features of these models is their Ultra HD (UHD) resolution. This means that users can expect crisp, sharp images with a resolution of 3840 x 2160 pixels, significantly enhancing the viewing experience. The displays support a wide color gamut, allowing for richer, more vibrant colors that can grab the attention of viewers and effectively convey brand messages.

Samsung has integrated advanced technologies into these displays to enhance functionality and interactivity. For example, both models support HDMI, DisplayPort, and USB connectivity, offering flexibility in terms of input sources. Furthermore, they are compatible with Samsung's MagicINFO software, allowing users to create, manage, and schedule content easily across networked displays, which is particularly beneficial for dynamic advertising and information dissemination.

Another notable characteristic is the displays’ design and build quality. Built with a slim bezel, the LH55OHDPKBC/EN and LH46OHDPKBC/EN can seamlessly fit into any setting and can be arranged in multiple video wall configurations. They are also equipped with a durable chassis that ensures long-lasting performance in high-usage scenarios.

In terms of energy efficiency, both models are designed to consume less power while delivering powerful performance. This not only helps to reduce operational costs but also aligns with environmentally friendly practices.

In summary, the Samsung LH55OHDPKBC/EN and LH46OHDPKBC/EN are top-of-the-line professional displays that combine stunning visual performance, advanced connectivity options, and robust design. They are ideal for various commercial applications, delivering clarity, reliability, and efficiency where it matters most.