Samsung LH46OHDPKBC/EN, LH55OHDPKBC/EN manual Troubleshooting Guide, 126, Testing the Product

Page 126

Chapter 13

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1

Power off both the PC and product.

2

Disconnect all the cables from the product.

3

Power on the product.

4

If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

126

Image 126
Contents OH46D OH55D Table of contents Sound Adjustment Support Specifications Before Using the Product CopyrightSymbols Safety PrecautionsCleaning Power off the product and computerElectricity and Safety StorageInstallation Install the product in a kitchen or near a kitchen counter Sloped surface, etcOperation Output ports, etc Page Preparations Checking the ComponentsComponents Parts Description Adjusts the screen brightnessParts Product to perform the corresponding functionAudio Out Reverse SidePort Description BlackMain Power Out Power BoxPower BLU Power OutMute the sound Remote ControlPower on the product Change the input sourceTo place batteries in the remote control HDMI1 and HDMI2Ventilation Switching between portrait and landscapeInstallation on a Perpendicular Wall Air ventInstallation on an Indented Wall Minimum 50 mm Ambient temperature Under 50 CPlane view Model name DimensionsPower Box Dimensions Unit mm inchesWall Mount Specifications Power BoxModel name Screw hole specs Standard Screw Connecting and Using a Source Device Before ConnectingPre-connection Checkpoints Before connecting cables Unfasten the screws, then remove the coverConnecting to a PC Connection Using an HDMI-DVI CableSystem General set Hdmi Hot Plug to Off Connecting to a Video Device Connection Using an Hdmi CableUsing an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting the HDBase-T Connecting to an Audio System Connecting the Power box On the power box respectivelyEdit Name Changing the Input sourceSource InformationUsing MDC UninstallationConnecting to MDC Using MDC via RS-232C serial data communications standardsUsing MDC via Ethernet Connection using a direct LAN cablePlayer Home featurePlayer Schedule TemplateApproving a connected device from the server Setting the current time To specify the groupDeployed Folders Network ChannelLocal Channel My TemplatesAvailable features in the Player Menu items in the PlayerOption Name Operations Settings Player page Settings menuSettings Landscape / PortraitWhen Content is Running Viewing the details of the content that is runningCH Name Name of the channel currently playing Picture Mode PlaylistMusic File Formats Compatible with Player Network Schedule MultiframeTemplate files and LFD.lfd files Contents Video Audio ImageMasked Image, Tiled Image content not supported Flash Power PointCharts Vertical text Functions not supportedTemplate Supported in Network Channel and Local Template filesCreation/editing/playback are only available Compatible document file formats -- Extension .lfdFile Formats Compatible with Video Wall VideoRestrictions Only one video Videos file can be played per clientAvailable Available features in the Schedule ScheduleMenu items in the Schedule Configuring channel schedules Editing a channel scheduleHome → Template → Enter E Available features in the TemplateTemplate MarketSelect the Edit Text window to enter text Configuring the background image/background musicEntering text Font Size Set the font size for messagesSave Cancel Configure Template Name and StoragePreview Home → Clone Product → Enter E Clone ProductClone Product Message appearsDevice ID ID SettingsID Settings PC Connection CableHorizontal x Vertical Video WallVideo Wall Screen PositionNetwork Status Network StatusFormat Home → Network Status → Enter EPicture Mode Picture ModeOn/Off Timer On/Off TimerOn Timer Home → On/Off Timer → Enter EOff Timer Holiday ManagementHome → More settings → Enter E More settingsMore settings TickerURL Launcher URL LauncherHome → URL Launcher → Enter E Screen Adjustment Menu m → Picture → Picture Mode → Enter EPicture Picture Mode Picture Mode settings Adjustable options Menu m → Picture → Enter EColour Temperature Menu m → Picture → Colour Temperature → Enter EWhite Balance PointMenu m → Picture → White Balance → Enter E Calibrated value ――If Picture Mode is set to Calibration, Gamma is disabledGamma Menu m → Picture → Calibrated value → Enter EAdvanced Settings Advanced SettingsBlack Tone RGB Only ModeDynamic Contrast Flesh TonePicture Options Digital Clean View Off Mpeg Noise Filter Hdmi Black LevelFilm Mode Off Dynamic Backlight Picture OptionsMpeg Noise Filter Digital Clean ViewColour Tone Hdmi Black LevelDynamic Backlight Film ModeThis mode is suitable to view movies Dynamic Backlight OffPicture Size Picture SizePicture Size · PositionPosition Zoom/PositionPicture Size Resets your current picture mode to its default settings Reset PictureMenu m → Picture → Reset Picture → Enter E Picture OffDisplay Orientation Source Content OrientationOnScreen Display Onscreen Menu OrientationScreen Burn Protection Screen ProtectionAuto Protection Time Screen ProtectionPixel Shift TimerScreen Burn Protection Immediate displaySide Grey Pixel Shift TimerImmediate display Side Grey OffSource Info No Signal MessageMessage Display MDC MessageMenu Language OnScreen DisplayOnScreen Display Reset OnScreen Display Menu m → OnScreen Display → Reset OnScreen Display → Enter EReset Sound Sound AdjustmentSound Mode Sound OutputReset Sound Speaker SettingsMenu m → Sound → Reset Sound → Enter E Network Settings NetworkNetwork Type Network Settings Wired Connecting to a Wired NetworkAutomatic Network Settings Wired Manual Network Settings WiredSet Network Type to Wired from the Network Settings Network Settings Mobile Multimedia Device Settings Server Network SettingsDevice Name System SetupInitial settings System SystemClock Set Set the current date and time, and then select NextTime Sleep TimerPower On Delay Clock SetPrimary Source Recovery Auto Source SwitchingAuto Source Switching Primary SourcePower Control Brightness Limit Eco SolutionEco Solution Energy SavingScreen Lamp Schedule No Signal Power OffAuto Power Off Screen Lamp ScheduleOutdoor Mode Fan and TemperatureFan Speed Setting Temperature ControlDevice Manager Keyboard SettingsDevice Manager Select Keyboard100 Mouse SettingsKeyboard Settings Select MousePointer Size Pointer Settings101 Pointer SpeedPlay via Change PIN102 Security General103 BD WiseAnynet+ HDMI-CEC 104Anynet+ HDMI-CEC Anynet+ Menu DescriptionAuto Turn Off 105Anynet+ HDMI-CEC Search for Devices106 Troubleshooting for Anynet+Problem Possible Solution Anynet+ device ... appears onProblem 107Hdmi Hot Plug Game Mode108 DivX Video On DemandReset System Menu m → System → Reset System → Enter E109 Contact Samsung Software UpdateSupport 110Go to Home 111112 113 Reset AllMenu m → Support → Reset All → Enter E SupportPlaying photos, videos and music Media Play 114USB HDD greater than 2TB is not supported 115 Compatible devices with media playFile system and formats 116 Using a USB deviceConnecting a USB device Removing a USB devicePlaying media content from a PC/mobile device 117Approving a PC/mobile device connection Play content saved on a device connected to a home network Features provided in the media content listWhen connected to a home network Dlna 118Menu items in the media content list 119Option Name Operations Photos Videos Music Available buttons and features during photo playback 120Select Scene 121Rewind / Fast Forward Picture SizeAvailable buttons and features during music playback 122Shuffle 123 Supported image resolutionsSupported Subtitle and Media play fileformats SubtitleSupported Video Formats 124Supported music fileformats File Extension Type Codec Comments125 Checking the Resolution and Frequency Troubleshooting GuideTesting the Product 126Not Optimum Mode is displayed Installation issue PC modeScreen issue 127Adjust Brightness and Contrast 128Sound issue 129Sharpness Video is available but there is no sound Volume is too low130 There is static coming from the speakersRemote control does not work Remote control issueSource device issue 131Other issue There is no sound in Hdmi mode132 133 SettingsHow can I change the resolution? Question AnswerHow do I set powersaving mode? 134Question Specifications 135Environmental Operating Power Supply136 ConsiderationsPower Consumption OH46D PowerSaverPower Indicator 137Model Name OH46D / OH55D Preset Timing Modes138 Pixel Clock Sync Polarity KHz MHz139 140 Product damage caused by customers faultAppendix Not a product defect141 Correct disposal of batteries in this productApplicable in countries with separate collection systems 142 What is afterimage burn-in?Optimum Picture Quality and Afterimage Burn-in Prevention Optimum Picture Quality143 Preventing afterimage burn-inLicence 144Terminology 145
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LH55OHDPKBC/CH, LH55OHDPKBC/EN, LH46OHDPKBC/XU, LH46OHDPKBC/UE, LH46OHDPKBC/EN specifications

Samsung's display portfolio includes a wide range of high-quality professional displays, and among them are the LH55OHDPKBC/EN and LH46OHDPKBC/EN models. These displays are designed to meet the rigorous demands of various commercial applications, such as retail environments, corporate settings, and conference rooms, emphasizing durability, versatility, and vivid visual performance.

The LH55OHDPKBC/EN features a 55-inch screen, while the LH46OHDPKBC/EN has a 46-inch display. Both models boast a high brightness level, ensuring that content is easily visible even in brightly lit environments. With their LED backlighting technology, these displays provide exceptional color accuracy and clarity, which is crucial for applications that require precise color representation.

One of the standout features of these models is their Ultra HD (UHD) resolution. This means that users can expect crisp, sharp images with a resolution of 3840 x 2160 pixels, significantly enhancing the viewing experience. The displays support a wide color gamut, allowing for richer, more vibrant colors that can grab the attention of viewers and effectively convey brand messages.

Samsung has integrated advanced technologies into these displays to enhance functionality and interactivity. For example, both models support HDMI, DisplayPort, and USB connectivity, offering flexibility in terms of input sources. Furthermore, they are compatible with Samsung's MagicINFO software, allowing users to create, manage, and schedule content easily across networked displays, which is particularly beneficial for dynamic advertising and information dissemination.

Another notable characteristic is the displays’ design and build quality. Built with a slim bezel, the LH55OHDPKBC/EN and LH46OHDPKBC/EN can seamlessly fit into any setting and can be arranged in multiple video wall configurations. They are also equipped with a durable chassis that ensures long-lasting performance in high-usage scenarios.

In terms of energy efficiency, both models are designed to consume less power while delivering powerful performance. This not only helps to reduce operational costs but also aligns with environmentally friendly practices.

In summary, the Samsung LH55OHDPKBC/EN and LH46OHDPKBC/EN are top-of-the-line professional displays that combine stunning visual performance, advanced connectivity options, and robust design. They are ideal for various commercial applications, delivering clarity, reliability, and efficiency where it matters most.