Samsung LH75EDDPLGC/XY, LH65EDDPLGC/EN, LH75EDDPLGC/EN Troubleshooting Guide, Testing the Product

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Chapter 10

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents ED65D ED75D Table of contents Sound Adjustment Support Before Using the Product CopyrightSafety Precautions CleaningSymbols Power off the product and computerElectricity and Safety StorageInstallation Sloped surface, etc Install the product in a kitchen or near a kitchen counterProduct or cause a fire Operation Output ports, etc Product failure, an electric shock or fire may resultPage Preparations Checking the ComponentsComponents Not available in some Locations RS232CIN adapterItems sold separately Wall-mount Kit Hdmi cable P.39 HDMI-DVI cable P.38Panel Key PartsButtonsDescription Reverse Side Port DescriptionPower indicator External sensor KITButtons Light sensorAttaching the External sensor KIT to the side Assembling the Holder-Wire stand To lock an anti-theft locking deviceRemote Control Adjust the volumePower off the product Enter the password in the OSD menu Mute the soundTo place batteries in the remote control Quickly select frequently used functionsReturn to the previous menu It sets safe lock functionInstallation on a Perpendicular Wall Switching between portrait and landscapeVentilation Dimensions Installation on an Indented WallPlane view Model nameInstalling the Wall Mount Installing the Wall Mount KitWall Mount Kit Specifications Vesa ED75DRemote Control RS232C Pin SignalCable Connection RS232C CableRS232C cable Connector 9-Pin D-Sub to Stereo Cable ConnectionFemale GndViewing control state Get control command Controlling Set control commandCommand Command type Value rangePower control Volume controlInput source control Setting the input source Set Input SourceInput Source An input source code to be set on a product Screen mode control Auto adjustment control PC and BNC only PIP On/Off controlSafety Lock Video Wall Mode ControlFull Natural Video Wall On Set Video Wall On/OffWallOn Same as above Nak Set Video Wall10x10 Video Wall Model Off10x10 Video Wall Model 1 ~ Set NumberConnecting and Using a Source Device Before ConnectingConnecting to a PC Connection using the D-SUB cable Analogue typeConnection using a DVI cable Digital type Connection Using an HDMI-DVI CableConnection Using an Hdmi Cable Connection Using an AV Cable Connecting to a Video DeviceConnection Using the component Cable Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to an Audio System Changing the Input sourceSource SourceConfiguring Settings for Multi Control Using MDCConfiguring settings for Multi Control MDC Programme Installation/Uninstallation UninstallationConnecting to MDC Using MDC via RS-232C serial data communications standardsScreen Adjustment Picture ModeMenu m Picture Picture Mode Enter If the input source is PC, DVI, HdmipcSharpness Input source Picture Mode Adjustable optionsSharpness / Colour / Tint G/R · Position Resolution Select Picture SizePicture Size Menu m Picture Picture Size EnterPicture Sizes available by Input Source Input Source Picture Size169 / 43 / Wide Fit / Screen Fit / Custom Wide Fit / Screen FitPosition Zoom/PositionPicture Size 169 Picture SizeAuto Adjustment Resolution SelectMenu m Picture Auto Adjustment Enter Available resolutions Off / 1024x768 / 1280x768 / 1360x768PC Screen Adjustment Fine Position Image ResetImage Reset Coarse / FinePIP Settings Main picture Sub pictureMenu m System PIP Enter ComponentAdvanced Settings RGB Only ModeDynamic Contrast Black ToneColour Space White BalanceGamma Motion LightingInput source Picture Mode Picture Options Colour Temp 10000K Digital Clean View OffHdmi Black Level Normal Film Mode Off Auto Motion Plus Picture OptionsDigital Clean View Colour ToneColour Temp Mpeg Noise FilterFilm Mode Auto Motion Plus for ED75D models onlyDynamic Backlight Auto Motion Plus Off Dynamic BacklightReset Picture Reset PicturePicture Off Picture OffSound Adjustment Sound ModeSound Effect Speaker Settings Reset Sound Menu m Sound Sound Mode EnterSpeaker Settings Reset Sound Sound ModeSound Effect Speaker Settings Reset SoundSound Effect Speaker Settings Sound EffectApplications Source ListRefresh Edit NameSystem Menu LanguageMenu m System Menu Language Enter Set the menu languageMulti Control Time Eco Solution Screen Burn Protection TickerMenu Language Sleep Timer Sleep TimerTime Clock SetOn Timer Off Timer Holiday ManagementOff Timer On TimerSelected On Timer and Off Timer will not activate Holiday ManagementEco Solution Auto Power OffEco Sensor Off Auto Power Off Energy SavingAvailable Pixel Shift Settings and Optimum Settings Available Settings Optimum SettingsTimer Off Immediate Display Side Gray Screen Burn ProtectionPixel Shift Off TimerImmediate Display Off Side Gray Pixel Shift Off Timer Immediate DisplaySide Gray Side Gray OffVideo Wall Source AutoSwitch Settings TickerVideo Wall Video WallFormat HorizontalScreen Position VerticalVideo Wall · Format Full · Horizontal Source AutoSwitch Settings Source AutoSwitchPrimary Source Recovery Primary SourceMenu m System Change PIN Enter Change PINChange PIN screen will appear Max. Power Saving Game ModeAuto Power Safety LockMax. Power Saving Game Mode Button LockStandby Control Lamp SchedulePower On Adjustment Temperature ControlPower On Adjustment Sec Temperature Control OSD DisplayAnynet+ HDMI-CEC Anynet+ HDMI-CECAnynet+ Menu Anynet+ Menu DescriptionSwitching between Anynet+ Devices Auto Turn OffAnynet+ HDMI-CEC No / YesTroubleshooting for Anynet+ Problem Possible SolutionProblem Connected device is not displayedReset System Menu m System Reset System EnterMagic Clone Clone From USBReset All Menu m System Reset All EnterSoftware Update SupportContact Samsung By USBTesting the Product Troubleshooting GuideChecking the Resolution and Frequency Installation issue PC mode Screen issueNot Optimum Mode is displayed Check the followingsAdjust Brightness and Contrast Screen display does not look normal Brightness and colour do not look normalDisplay looks unstable and then freezes Screen cannot be displayed in full screenSound issue Go to Sound and change Speaker Select to InternalRemote control issue Source device issueThere is audible sound when the volume is muted Remote control does not workThere is no sound in Hdmi mode Other issuePIP menu is not available IR sensor is not functioning Settings How can I change the resolution?Question Answer How can I change the frequency?How do I set powersaving mode? QuestionSpecifications Page PowerSaver 100Max OffPreset Timing Modes Resolution101 Pixel Clock MHz Sync Polarity H/V KHz102 Appendix Contact Samsung World Wide103 Samsung104 105 Europe106 107 852 3698 1080800 109 110 111 Responsibility for the Pay Service Cost to Customers Product damage caused by customers fault112 Not a product defectCorrect Disposal 113Correct disposal of batteries in this product Applicable in countries with separate collection systemsOptimum Picture Quality and Afterimage Burn-in Prevention 114Optimum Picture Quality Prevention of Afterimage Burn-in115 Move and change text every 30 minutes as shown belowLicence 116Terminology 117

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LH75EDDPLGC/NG, LH75EDDPLGC/UE, LH65EDDPLGC/NG, LH65EDDPLGC/HD, LH65EDDPLGC/UE specifications

Samsung's LH65EDDPLGC/EN and LH75EDDPLGC/EN are high-performance digital signage displays designed to meet the demanding needs of commercial environments. These models are exhibits of Samsung's advanced display technology, providing an exceptional visual experience while promoting versatility and reliability.

One of the key features of these displays is their stunning Ultra HD resolution, delivering crystal-clear imagery with vibrant colors and high contrast. This clarity makes them an excellent choice for retail environments, conference rooms, and other settings where impactful visuals are essential. The high pixel density ensures that content remains sharp and legible, even from a distance.

Both models incorporate Samsung's innovative Direct LED backlighting technology. This enhancement allows for more uniform brightness across the screen, contributing to better display quality and energy efficiency. This thoughtful design minimizes glare and ensures that images pop, driving more engagement from viewers.

The LH65EDDPLGC/EN and LH75EDDPLGC/EN are equipped with robust hardware, including powerful processors and ample storage. This ensures smooth performance and the ability to run demanding applications without lag. Additionally, the displays support various multimedia formats, allowing users to showcase diverse content, from videos to interactive presentations.

Durability is another noteworthy characteristic of these models. Designed for continuous operation, they boast a long lifespan and resistance to wear, making them ideal for high-traffic areas. Their forced cooling technology helps prevent overheating, ensuring reliable performance even in challenging environments.

Connectivity is seamlessly integrated, with multiple input options, including HDMI, DisplayPort, and USB, providing flexibility for various content sources. This adaptability allows for easy integration within existing setups, catering to specific business needs.

Finally, Samsung's MagicINFO software complements these displays, enabling users to manage and schedule content remotely. This capability simplifies content updates and ensures that displays consistently showcase current information, enhancing operational efficiency.

In summary, the Samsung LH65EDDPLGC/EN and LH75EDDPLGC/EN combine cutting-edge display technologies with user-friendly features. Their impressive visual capabilities, durability, and versatile connectivity options make them suitable for a wide range of commercial applications, helping businesses effectively communicate and engage with their audiences.