Samsung LH55UEDPLGC/CH, LH46UEDPLGC/EN, LH55UEDPLGC/EN Troubleshooting Guide, Testing the Product

Page 153

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

If the screen remains blank, check the PC system, video controller and cable.

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

Image 153

Contents UE46D UE55D Table of contents Support Copyright Before Using the ProductCleaning Safety PrecautionsSymbols Power off the product and computerStorage Electricity and SafetyInstallation Samsung Operation Product failure, an electric shock or fire may result Output ports, etcPage Preparations Warranty card BatteriesChecking the Components ComponentsItems sold separately Panel Key PartsButtonsDescription Panel KeyReturn Control menuButtons Description Reverse Side Port DescriptionRJ45 To lock an anti-theft locking device Anti-theft LockVOL Remote ControlPC, DVI, HDMI, or DisplayPort To place batteries in the remote controlProducts 1 Connection Using an IR Stereo Cable Sold separatelyInstallation on a Perpendicular Wall Tilting Angle and RotationVentilation Installation on an Indented Wall DimensionsPlane view Model nameUsing the COVER-JACK Installing the Wall Mount Kit Installing the Wall MountUE55D Wall Mount Kit Specifications VesaPreparations before installing a videowall Installing a videowallAlign the sets using the Holder-Align and Holder-Half Align Pin Signal Remote Control RS232CCable Connection RS232C CableRS232C cable Connector 9-Pin D-Sub to Stereo Cable Pin No Standard Colour SignalLAN Cable FemaleSignal Connector RJ45Direct LAN cable PC to HUB Cross LAN cable PC to PCConnection ConnectionControlling Set control command Viewing control state Get control commandCommand Command type Value rangeVolume control Power controlSetting the input source Set Input Source Input source controlInput Source An input source code to be set on a product Screen mode control PIP On/Off control Auto adjustment control PC and BNC onlyVideo Wall Mode Control Safety LockFull Natural Set Video Wall On/Off Video Wall OnWallOn Same as above Nak Set Video WallOff 10x10 Video Wall ModelSet Number 10x10 Video Wall Model 1 ~Before Connecting Connecting and Using a Source DeviceConnecting to a PC Connection using the D-SUB cable Analogue typeConnection Using an HDMI-DVI Cable Connection using a DVI cable Digital typeConnection Using an Hdmi Cable Connection Using an DP CablePrecautions for using DP Connecting to a Video Device Connection Using the AV CableConnection Using the component Cable Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting the LAN Cable Connecting to an Audio SystemMagicInfo Connecting the network box Sold separatelySource Changing the Input sourceEdit Name InformationUninstallation Using MDCConnecting to MDC Using MDC via RS-232C serial data communications standardsMonitor Computer Connection using a direct LAN cable Using MDC via EthernetConnection using a cross LAN cable Player Home featurePlayer Schedule TemplateApproving a connected device from the server To specify the group Setting the current timeLocal Channel Network ChannelDeployed Folders My TemplatesAvailable features in the Player Menu items in the PlayerOption Name Operations Settings Player page Settings menuSettings Set Aspect Ratio to either Original or Full Full / OriginalWhen Content is Running Viewing the details of the content that is runningCH Name Name of the channel currently playing Playlist Picture ModeMusic RepeatFile Formats Compatible with Player Network Schedule MultiframeTemplate files and LFD.lfd files Contents Image Video AudioCharts Vertical text Flash Power PointMasked Image, Tiled Image content not supported Functions not supportedCreation/editing/playback are only available Template filesTemplate Supported in Network Channel and Local Compatible document file formats -- Extension .lfdVideo File Formats Compatible with Video WallOnly one video Videos file can be played per client RestrictionsAvailable Not availableAvailable features in the Schedule ScheduleType Editing a channel schedule Configuring channel schedulesTemplate Available features in the TemplateHome → Template → Enter E MarketConfiguring the background image/background music Entering textSelect the Edit Text window to enter text Save Cancel Configure Template Name and StoragePreview Clone Product Clone ProductHome → Clone Product → Enter E Message appearsID Settings ID SettingsDevice ID PC Connection CableApply to Video WallVideo Wall Home → Video Wall → Enter EHorizontal x Vertical Video WallScreen Position FormatNetwork Status Network StatusCheck the current network and Internet connection Home → Network Status → Enter EPicture Mode Picture ModeOn Timer On/Off TimerOn/Off Timer Home → On/Off Timer → Enter EHoliday Management Off TimerMore settings More settingsHome → More settings → Enter E TickerURL Launcher URL LauncherHome → URL Launcher → Enter E Screen Adjustment MENUm→ Picture → Picture Mode → EnterePicture MENUm→ Picture → Entere Picture Mode Adjustable optionsShops & Malls, Offices Videos/Images Tint G/RMENUm→ Picture → Colour Temperature → Entere Colour TemperatureWhite Balance PointCalibrated value GammaMENUm→ Picture → Gamma → Entere MENUm→ Picture → Calibrated value → EntereAdvanced Settings Advanced SettingsMENUm→ Picture → Advanced Settings → Entere Text Dynamic Contrast / Black Tone / White BalanceDynamic Contrast RGB Only ModeBlack Tone Flesh TonePicture Options Input source Picture Mode Adjustable optionsPicture Options Dynamic BacklightDVI, Hdmi Colour Tone Digital Clean ViewMpeg Noise Filter Hdmi Black LevelFilm Mode Auto Motion PlusDynamic Backlight Picture Size · Position ResolutionPicture Size Picture SizePosition Resolution OffZoom/Position Picture Size 169Available resolutions Off / 1024x768 / 1280x768 / 1360x768 ResolutionPC Screen Adjustment Auto AdjustmentMENUm → Picture → Reset Picture → Entere Reset PicturePicture Off MENUm → Picture → Picture Off → EntereOnScreen Display Main picture Sub pictureMENUm → OnScreen Display → PIP → Entere Display Orientation Source Content OrientationOnscreen Menu Orientation Aspect RatioAuto Protection Time Screen ProtectionScreen Burn Protection Screen ProtectionScreen Burn Protection TimerPixel Shift Immediate displayMessage Display No Signal MessageSource Info MDC MessageMenu Transparency Menu LanguageOnScreen Display Menu m → OnScreen Display → Reset OnScreen Display → Enter E Reset OnScreen DisplaySound Adjustment Sound ModeSound Virtual Surround Sound EffectDialog Clarity EqualiserSound on Video Call Hdmi SoundMenu m → Sound → Hdmi Sound → Enter E Menu m → Sound → Sound on Video Call → Enter ESpeaker Settings Auto VolumeTV Sound Output Menu m → Sound → Reset Sound → Enter E Reset SoundNetwork Settings Network SettingsNetwork Network TypeConnecting to a Wired Network Network Settings WiredAutomatic Network Settings Wired Manual Network Settings WiredSet Network Type to Wired from the Network Settings Connecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless Set Network Type to Wireless from the Network SettingsManual Network Setup Wireless How to set up using Wpspbc If your router has a Wpspbc button, follow these stepsSelect WPSPBC, press E, and then press E again Multimedia Device Settings Wi-Fi DirectMENUm → Network → Wi-Fi Direct → Entere MENUm → Network → Multimedia Device Settings → EntereScreen Mirroring Server Network SettingsMENUm → Network → Device Name → Entere Device NameInitial settings Setup SetupSystem SystemConfigure touch control related features Admin Menu LockTouch Control Menu m → System → Touch Control → Enter EPower On Delay Sleep TimerTime Clock SetAuto Source Switching Auto Source SwitchingPrimary Source Recovery Primary SourceAuto Power On Power ControlPC module power Max. Power SavingAuto Power On Off PC module power Max. Power Saving Power ButtonStandby Control Network StandbyNo Signal Power Off Eco SolutionAuto Power Off Energy SavingMENUm → System → Temperature Control → Entere Temperature ControlDevice Manager Keyboard SettingsDevice Manager Select KeyboardKeyboard Settings Mouse SettingsSelect Mouse Mouse OptionsKeyboard Settings Mouse Settings Pointer SettingsPointer Size Pointer SpeedChange PIN Play viaMENUm → System → Play via → Entere MENUm → System → Change PIN → EntereSecurity GeneralBD Wise GeneralAnynet+ HDMI-CEC Hdmi Hot Plug DivX Video On Demand Game ModeAnynet+ HDMI-CEC Anynet+ Menu DescriptionAuto Turn Off Anynet+ HDMI-CECSearch for Devices Search for DevicesProblem Possible Solution Troubleshooting for Anynet+Off and on again Anynet+ device ... appears onPossible Solution ProblemDivX Video On Demand Game Mode Game ModeHdmi Hot Plug DivX Video On DemandMENUm → System → Reset System → Entere Reset SystemUpdate now Software UpdateAuto update SupportGo to Home On/Off Timer Picture ModeMore settings Network StatusReset All Menu m→ Support → Reset All → Enter ESupport USB HDD greater than 2TB is not supported Playing photos, videos and music Media PlayFile system and formats Compatible devices with media playConnecting a USB device Using a USB deviceRemoving a USB device Turn on your productApproving a PC/mobile device connection Playing media content from a PC/mobile deviceWhen connected to a home network Dlna Features provided in the media content listSource → Source → USB FilterOption Name Operations Photos Videos Music Menu items in the media content listAvailable buttons and features during photo playback Select Scene Rewind / Fast ForwardPicture Size Audio LanguageEnable or disable shuffle playback mode Available buttons and features during music playbackChange the Sound Mode ShuffleFile Extension Type Resolution Supported image resolutionsSupported Subtitle and Media play file formats SubtitleSupported Video Formats Supported music file formatsFile Extension Type Codec Comments Video DecoderDivX 3.11 / 4.x / 5.x 1920 x ~30 AviMkv AsfTroubleshooting Guide Testing the ProductChecking the Resolution and Frequency Screen issue Installation issue PC modeNot Optimum Mode is displayed Check the followingsAdjust Brightness and Contrast Sharpness Sound issueGo to Sound and change Speaker Settings to Internal Volume is too lowThere is audible sound when the volume is muted Video is available but there is no soundSource device issue Remote control issueOther issue Remote control does not workPIP menu is not available There is no sound in Hdmi modeSound input AutoHow can I change the resolution? Monitor SettingsQuestion Answer How can I change the frequency?Question How do I set powersaving mode?Specifications Page Power off PowerSaverNormal Operation RatingVertical Frequency Pixel Clock Sync Polarity KHz MHz Preset Timing ModesResolution Appendix Product damage caused by customers faultNot a product defect OthersApplicable in countries with separate collection systems Correct disposal of batteries in this productOptimum Picture Quality and Afterimage Burn-in Prevention What is afterimage burn-in?Optimum Picture Quality Prevention of Afterimage Burn-inOn instruction guide Preventing afterimage burn-inLicence 480i / 480p / 720p Terminology

Related manuals

Manual 172 pages 41.08 Kb

Manual 76 pages 28.65 Kb

Manual 2 pages 57.81 Kb

Manual 2 pages 51.28 Kb

Manual 2 pages 32.38 Kb

Manual 171 pages 1.12 Kb

Manual 173 pages 16.41 Kb

Manual 173 pages 15.17 Kb

Manual 173 pages 454 b

Manual 173 pages 54.41 Kb

Manual 173 pages 24.13 Kb

Manual 173 pages 57.29 Kb

Manual 172 pages 53.26 Kb

Manual 173 pages 28.74 Kb

Manual 173 pages 29.3 Kb

Manual 173 pages 22.38 Kb

Manual 174 pages 41.55 Kb

Manual 173 pages 5.41 Kb

LH55UEDPLGC/XY, LH46UEDPLGC/XV, LH46UEDPLGC/NG, LH46UEDPLGC/SM, LH46UEDPLGC/XY specifications

Samsung's LH46UEDPLGC/EN and LH55UEDPLGC/EN are part of the company’s advanced line of professional display solutions, specifically designed for a variety of commercial applications. These models stand out with their high-resolution screens and cutting-edge technologies that cater to industries ranging from retail to corporate environments.

One of the primary features of these displays is their impressive 4K UHD resolution. This ensures that images and videos are rendered with exceptional clarity and detail, making them ideal for showcasing products or delivering impactful presentations. The resolution enhances the overall viewing experience, capturing the attention of audiences and ensuring content is displayed in vibrant color and high definition.

Both the LH46UEDPLGC/EN and LH55UEDPLGC/EN are equipped with Samsung's proprietary Dynamic Crystal Color technology, which delivers a wider color spectrum. This feature allows for more realistic and true-to-life visuals, making them suitable for marketing campaigns that require vivid imagery. Coupled with HDR (High Dynamic Range) support, users can enjoy better contrast and luminance, which enhances the viewing experience in diverse lighting conditions.

The displays are designed for 24/7 operation, making them reliable choices for environments where continuous usage is essential, such as airports, shopping malls, and other public spaces. Their sturdy build quality ensures durability, while their slim design complements modern aesthetics, allowing them to easily integrate into various settings.

In addition to their visual capabilities, Samsung has incorporated Smart Signage technologies into these models. This allows users to manage content remotely, enabling seamless updates and scheduling through a user-friendly interface. The inclusion of an integrated media player streamlines the content management process, further enhancing operational efficiency.

Connectivity options on the LH46UEDPLGC/EN and LH55UEDPLGC/EN displays are robust, featuring multiple HDMI and USB inputs. This wide range of connectivity enhances versatility, accommodating various devices and facilitating easy integration into existing systems.

Furthermore, their energy-efficient design contributes to lower operational costs, making them not only effective but also economical solutions for businesses. Overall, Samsung's LH46UEDPLGC/EN and LH55UEDPLGC/EN models exemplify the combination of innovative technologies, high-quality visuals, and practical features that businesses require in today’s fast-paced environments.