Samsung HW-K360/ZF, HW-K360/EN, HW-K360/XN manual Troubleshooting

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¼¼Check the power cord. If the power cord is plugged in correctly, check the main unit. If your main unit is off (in standby mode), the subwoofer will also be in standby mode and the blue LED won't be lit.
¼¼Try to connect your subwoofer again. (See Page 17)

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

A function does not work when the button is pressed.

• Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

 

 

Sound is not produced.

 

 

• Is the Mute function on?

¼

(Mute) button to cancel the Mute

 

¼Press the

• Is the volume set to minimum?

function.

 

 

¼¼Adjust the volume.

 

 

 

The remote control does not work.

 

 

• Are the batteries drained?

¼¼Replace with new batteries.

• Is the distance between the remote control and main

¼¼Move closer to the unit.

unit too far?

 

 

The TV SoundConnect (TV pairing) failed.

ENG

•Does your TV support TV SoundConnect?

•Is your TV firmware the latest version?

•Does an error occur when connecting?

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Center.

¼¼Reset TV SoundConnect and connect again.

To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.

The blue indicator on the rear of the subwoofer is not lit and the subwoofer is not producing sound.

• Is the main unit power on?

• Your subwoofer may not be connected to the main unit of the product.

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Contents Wireless Audio Soundbar Licenses FeaturesSafety Warnings Safety InformationWiring the Main Power Supply Plug UK Only Precautions Contents Before Reading the USER’S Manual WHAT’S Included++Icons used in this manual Selects the D.IN, AUX, BT, TV, or USB input Turns the power on and offDisplays the current mode Front / Right Side PanelConnect to the digital optical output of an external device Bottom PanelWall outlet Repeat Remote ControlBluetooth Power MuteTurns the Soundbar on and off PowerVolume Adjusts the volume level of the unit++Controlling the Soundbar using Your TV Remote Control Installing the Battery in the Remote ControlSoundbars display Installing the Wall Mount Installing the Soundbar++Installation Precautions Center Line Rear of Soundbar Right end of Soundbar ENG Detaching the Soundbar from the Wall Connecting to the Subwoofer Automatically Connecting the SubwooferConnecting to the Subwoofer Manually On the right side of the main unit to turn on the main unit Connecting the Subwoofer and the SWA-8000S Sold SeparatelyWireless Receiver Module Connecting the Surround Speakers Sold SeparatelySurround Speaker L Optical Cable Connecting to a TVConnecting to a TV Using a Digital Optical Cable ++Auto Power LinkConnect TV SoundconnectTurn on the TV and Soundbar Press ++Using the Bluetooth Power On function Audio Cable Optical or Analog Audio Cable++AUX Cable ++Optical CableBe aware of the following USB++Before you connect a USB device USB portAac Extension Codec Sampling Rate BitrateMp3 WmaRight Side of the Soundbar Input ModeAuto Power Down Function Input mode DisplayBT mode BluetoothTo Connect the Soundbar to a Bluetooth Device Connect Bluetooth device PressBT mode Bluetooth Power on Bluetooth PowerTo Disconnect a Bluetooth Device from the Soundbar To Disconnect the Soundbar from a Bluetooth Device++Launching the Samsung Audio Remote App ++More About BluetoothMarket search Samsung Audio Remote Software Update Troubleshooting Aa Open Source License Notice SpecificationsModel name HW-K360United Kingdom This warranty covers none of the followingArea Contact Centre  Web Site Contact Samsung World Wide
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HW-K360/XN, HW-K360/ZF, HW-K360/EN specifications

Samsung has made significant strides in the soundbar market, offering an impressive lineup that includes models like the HW-K369/XE, HW-K360/EN, HW-K360/ZF, and HW-K360/XN. These soundbars are designed to enhance your audio experience while seamlessly complementing your television.

One of the standout features across these models is the wireless surround sound capability. The HW-K369/XE, HW-K360/EN, HW-K360/ZF, and HW-K360/XN are engineered to provide a more immersive audio experience by allowing users to connect additional wireless speakers. This technology creates a multi-dimensional sound field that draws you into your movie, music, or gaming sessions.

These soundbars are also equipped with Samsung’s Smart Sound technology, which automatically analyzes the content you’re watching to optimize the sound settings in real-time. Whether you’re watching a peaceful drama or an action-packed blockbuster, the soundbar adapts, ensuring you get the best audio experience tailored to what you're viewing.

Another characteristic is the enhanced bass performance offered by the built-in subwoofers present in these soundbars. The subwoofers deliver deep, powerful bass that adds depth and richness to the audio, making for an exciting listening experience whether you're enjoying music, movies, or games.

The HW-K369/XE and HW-K360 series support Bluetooth connectivity, allowing users to stream music directly from their smartphones or other compatible devices. This feature makes it convenient to enjoy your favorite playlists or podcasts without the hassle of wires, providing flexibility in how you experience your audio content.

Ease of use is evident in the design of these soundbars. They come with a sleek, modern aesthetic that fits well in any home theater setup. Additionally, the intuitive control options—whether through the included remote or the Samsung Audio Remote app—make it easy to navigate and customize audio settings to your liking.

Ultimately, the Samsung HW-K369/XE, HW-K360/EN, HW-K360/ZF, and HW-K360/XN soundbars represent a thoughtful blend of technology and design. With their range of features such as wireless surround capabilities, Smart Sound technology, robust bass, Bluetooth streaming, and user-friendly controls, these models are excellent choices for anyone looking to enhance their home entertainment experience.
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