Samsung HW-F551/ZF, HW-F551/XN, HW-F551/EN, HW-F550/EN, HW-F551/TK, HW-F550/XN manual Troubleshooting

Page 23

troubleshooting

Before requesting service, please check the following.

Symptom

Check

 

 

 

 

 

Remedy

 

 

 

 

 

 

 

The unit will not turn on.

• Is the power cord plugged into

• Connect the power plug to the

 

the outlet?

outlet.

 

 

 

 

 

 

 

 

A function does not work when the

• Is there static electricity in the

• Disconnect the power plug and

button is pressed.

air?

connect it again.

 

 

 

 

 

 

 

Sound is not produced.

• Is the unit properly connected

• Connect it correctly.

 

to your TV?

• Press the Mute button to

 

 

 

• Is the Mute function on?

cancel the function.

 

• Is the volume set to minimum?

• Adjust the volume.

 

 

 

 

 

 

 

The Picture does not appear on a TV

• Is the TV connected properly?

• Connect it correctly.

when the function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The remote control does not work.

• Are the batteries drained?

• Replace with new batteries.

 

• Is the distance between remote

• Move closer to the unit.

 

control and main unit too far?

 

 

 

 

 

 

 

 

 

 

 

 

 

The sound from the left/right

• Are the left/right audio output

• Check the left/right channel and

channels are reversed.

cables from the TV connected

connect it/them correctly.

 

properly?

 

 

 

 

 

 

 

 

 

 

 

 

 

The SoundShare (TV pairing) failed.

• Does your TV support

• SoundShare is supported by

 

SoundShare?

some Samsung TVs released

 

• Is your TV firmware the latest

after 2012. Check your TV to

 

see if it supports SoundShare.

 

version?

 

 

 

 

 

 

 

 

• Does an error occur when

• Update your TV with the latest

 

firmware.

 

 

connecting?

 

 

 

 

 

 

 

 

 

• Reset the TV MODE and

• Contact the call centre.

 

 

 

 

 

 

 

 

connect again.

• Press

 

 

 

 

button for 5 seconds

 

 

 

 

 

 

 

 

to reset the product.

 

 

 

 

 

 

 

 

ENG

●TROUBLESHOOTING

23

Image 23
Contents Crystal Surround Air Track SoundShare FeaturesAccompanying the product Safety informationSafety Warnings Electric shock or personal injuryPersonal use only PrecautionsContents WHAT’S Included Getting startedBefore Reading the USER’S Manual Front Panel DescriptionsRear Panel Remote Control Remote controlTour of the Remote Control Connections Installing the Wall MountInstallation is complete Connections Connecting the Wireless SubwooferLift up to release the lock and open the core Close the lock Looping the Power Cable around the Toroidal CoreDigital Devices Connecting AN External Device Using Hdmi CableHdmi Cable Optical Cable not supplied Audio CableFunctions What is Bluetooth?BT/TV/USB/HDMI/ARC/D.IN Mode FunctionsTo connect the Air Track to a Bluetooth device Soundshare To disconnect the Bluetooth device from the Air TrackTo disconnect the Air Track from the Bluetooth device Be aware of the following Before you connect a USB deviceSkip Forward/Back Using the Remote ControlUsing the Repeat function Play/Pause/StopUsing the S/W Level function Using the 3D Sound Plus functionUsing the Smart Volume function Using the Sound Effect functionSpeaker button Using the Auto Power Link functionUsing the Audio Sync function Using the DRC functionUsing the TV functions with Samsung TVs only Software UpgradeUsing the Anynet+HDMI-CEC function Troubleshooting TroubleshootingPS-WF550, PS-WF551 SpecificationsAppendix Country Contact Centre Web Site AH68-02647R-05
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HW-F550/ZF, HW-F550/EN, HW-F551/TK, HW-F551/XE, HW-F550/XE specifications

The Samsung HW-F550/XE and HW-F551/XE are part of Samsung's acclaimed soundbar series, designed to enhance your audio experience while watching movies, playing video games, or listening to music. These models boast a sleek, modern design that complements any home entertainment setup, making them an attractive addition to your living space.

One of the standout features of the HW-F550/XE and HW-F551/XE is their powerful sound performance. With a total power output of up to 320 watts, these soundbars deliver an immersive audio experience, enriched by a robust subwoofer that adds depth to low frequencies. This combination of sound quality and power makes these models perfect for enjoying action-packed films or intricate music tracks.

The technology behind these soundbars includes Samsung's own Surround Sound Expansion, which creates a wider, more immersive soundstage. This feature works to replicate the effects of a multi-speaker setup, giving the impression that sound is coming from all around you rather than just the front of the room. Additionally, the soundbars feature Bluetooth connectivity, allowing users to stream music directly from their smartphones, tablets, or other Bluetooth-enabled devices, providing flexibility and convenience.

Another impressive aspect of the HW-F550 and HW-F551 is their compatibility with a range of audio formats. Supporting DTS and Dolby Audio, these soundbars ensure that you can enjoy your favorite shows and movies with the best audio quality possible. The built-in Equalizer offers multiple sound modes, including Standard, Surround, and Music modes, allowing users to tailor their listening experience based on their preferences or the type of content being played.

User-friendliness is also a hallmark of these models, featuring a simple remote control and intuitive controls on the unit itself. Additionally, Samsung provides a One Remote feature, which allows users to control both their TV and soundbar with a single remote, streamlining the overall user experience.

In summary, the Samsung HW-F550/XE and HW-F551/XE soundbars offer an impressive combination of power, technology, and user-friendly features, making them excellent choices for anyone looking to enhance their home audio experience. With their stylish design, immersive sound capabilities, and versatile connectivity options, these soundbars truly stand out in a crowded market.