Solving Common Problems

ENGLISH

Before contacting the after-sales service, perform the following simple checks.

They may save you the time and expense of an unnecessary call.

Problem	Explanation/Solution

The air conditioner does not operate at all.

Check if power is on and operate the air conditioner again.

Check if the circuit breaker is switched off.

Check if Off Timer is set.

The temperature is not adjusted.

 Check if you selected the Fan mode.

The air conditioner does not operate in the HEAT mode.

Check if the air conditioner is cooling only model.

Check if the remote control is for cooling only model.

The cool(warm) air does not come out from the air conditioner.

Check if set temperature higher(lower) than current temperature.

Check if you selected the Fan mode. Select the Cool, Heat, Auto or Dry mode.

Check if the air filter is blocked by dirt. Clean the air filter regularly.

Check if the there is cover on the outdoor unit or any obstacle. Remove the cover or obstacle.

Check if you installed the air conditioner under direct sunlight.

The window or door may be opened.

Check if you turn on the air conditioner just now. It takes about 3 minutes to cool or heat the room.

Check if the drain pipe is too long.

The fan speed is not adjusted.	 In Dry mode, the fan speed is selected automatically.

The remote control does	 Check if the battery is discharged. Replace the battery.
not operate.	 Check if the remote control sensor is blocked.
	 Check if the air conditioner is placed near strong light.

The Timer is not set.	 Check if you pressed the		button after selecting time.


Odor is permeated in the	 Check if you use the air conditioner in smoky area or there is a smell.
room during operation.	Ventilate the room or select the Fan mode for 1~2 hours.

The indoor unit indicator	 Press the	button to turn on the air conditioner again.

flashes.	Switch the circuit breaker off and switch on it again.

Strange sound is heard from the air conditioner.

The sound is heard when the refrigerant gas flow is changed depending on the use of the air conditioner.

When you press the button, noise may be heard that the air conditioner sense the airflow blade.

Water drops from the outdoor unit connection part.

Water may form due to the difference of the temperature.

AUTO- DIAGNOSTIC FUNCTION

This air conditioner has an auto-diagnostic function in case a failure will happen. When error occurs, the Lamp will blink.

Before contacting customer call center green number, please ask to installer to make a double check of installation unless there’s a full evidence of SAMSUNG product problem.

E-27

AQ12NSAX, AQ09NSDN, AQ09NSBN, AQ12FKN, AQ12NSAN specifications

Samsung has long been a leader in the air conditioning sector, consistently delivering cutting-edge technology and performance. The latest models, including the AQ09SAX, AQ09NSAX, AQ12NSBN, AQ09NSBX, and AQ09NSANEUR, showcase the brand’s commitment to energy efficiency, advanced cooling technologies, and user-centric features that enhance comfort and convenience.

The Samsung AQ09SAX and AQ09NSAX models are designed with a focus on sustainability, featuring a high energy efficiency rating that significantly reduces electricity consumption. Both units utilize advanced digital inverter technology, which allows for precise temperature control while minimizing energy waste. This not only helps in cutting down utility bills but also contributes to a smaller carbon footprint.

The AQ12NSBN model stands out with its robust cooling performance, making it ideal for larger spaces. With a powerful compressor and optimized airflow design, it ensures consistent and rapid cooling while maintaining an ultra-quiet operation. This model is perfect for residential and commercial settings where noise levels can be a concern.

The AQ09NSBX offers the added benefit of smart technology integration. With the SmartThings app, users can remotely control their air conditioning settings, monitor energy usage, and schedule operation times. This level of connectivity enhances the user experience by making it easier to maintain optimal indoor conditions from anywhere.

Another notable feature across these models is the advanced filtration system. Equipped with a high-efficiency particulate air (HEPA) filter, these air conditioners are adept at removing pollutants, allergens, and particulate matter from the air, promoting a healthier living environment. Additionally, the self-cleaning function reduces maintenance efforts, as it helps eliminate dust and mold build-up within the unit.

The AQ09NSANEUR model brings a unique design aesthetic, combining style with functionality. It features a sleek exterior that can seamlessly blend into modern interiors while offering powerful cooling and heating capabilities. With the capacity to operate efficiently in both hot and cold climates, these models are versatile and dependable year-round.

In summary, the Samsung AQ series air conditioners, including the AQ09SAX, AQ09NSAX, AQ12NSBN, AQ09NSBX, and AQ09NSANEUR, provide an impressive range of features designed to maximize comfort and efficiency. With their advanced cooling technologies, energy-saving capabilities, and user-friendly connectivity options, these air conditioning solutions embody Samsung’s commitment to innovation and excellence in climate control.