Samsung LC27HG70QQIXCI manual Troubleshooting Guide, Testing the Product, Check the following

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Chapter 09

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

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Contents Gaming Monitor Table of contents Installing the Software Before Using the Product Securing the Installation SpaceSafety Precautions Precautions for storageCleaning Electricity and SafetyInstallation Operation Page Control Panel PreparationsParts Selects To change the input signal by moving the JOG button Screen if the input signal has been changedEnable Function Key GuideGame Setting Key Changing the Volume setting Changing Brightness, Contrast and Sharpness settingsReverse Side Connect to a PCConnect to a USB device Connects to the AC/DC adapterPower Off Upgrading the Software via USBSupported USB disk formats are FAT, FAT32, and Ntfs Adjusting the Product Tilt and Height Rotating the Monitor Screen You can rotate your monitor as shown belowPrecautions for moving the monitor Anti-theft LockFasten the two screws on the base to tightly fix it InstallationAttaching the Stand Removing the Stand For Attaching the Bracket Wall C27HG70QQ 100.0 x 100.0 3.9 x Attaching the Bracket WallAlign B with Connecting and Using a Source Device Connecting and Using a PCConnection Using the Hdmi Cable Connection Using the HDMI-DVI CableConnection Using the DP Cable Connecting to HeadphonesConnecting to Microphone Connection Using the Audio CableConnecting a PC to the Product Utilizing the Product as a USB HUBConnecting the Power C27HG70QQ* model only Connecting the Power C32HG70QQ* model only PowerTidying Up the Connected Cables Correct posture to use the product Driver InstallationSetting Optimum Resolution Picture Mode GameAdjust the brightness of the dark areas Refresh RateBlack Equalizer Response TimeHow do you enable FreeSync? FreeSyncSelect the best screen size and ratio Low Input LagScreen Size Save Settings Game Setting KeyScreen Setup Adjust the tint of the screen BrightnessContrast SharpnessEye Saver Mode Screen AdjustmentHdmi Black Level Calibration ReportAdjusting OSD On Screen Display settings LanguageDisplay Time Set the menu languageSetup and Reset VolumeLighting Local DimmingOff Timer PC/AV ModeEco Saving Plus USB Super ChargingHdmi Mode Power LED OnReset All DisplayPort VerInformation HDRPre-requisite to the use of HDR Installing the Software Easy Setting BoxRestrictions and Problems with the Installation System RequirementsTroubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check that the power cable is connected properlyChange the Color settings Check the cable connection to the productSet the frequency on your graphics card Specifications GeneralStandard Signal Mode Table 60.00 144.00048.363 60.004 65.000 60.02360.020 108.000 +/+ 60.000 108.000 +/+Responsibility for the Pay Service Cost to Customers Product damage caused by customers faultAppendix Not a product defect
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LC27HG70QQEXXV, LC32HG70QQMXCH, LC27HG70QQMXCH, LC27HG70QQIXCI, LC32HG70QQEXXV specifications

The Samsung LC32HG70QQUXEN and LC27HG70QQUXEN are part of Samsung’s advanced lineup of gaming monitors, renowned for their exceptional performance and immersive visuals. Both models leverage cutting-edge technology to provide an exceptional gaming experience, catering to both casual gamers and competitive players.

One of the standout features of these monitors is their QLED technology, which enhances color accuracy and delivers stunning visuals. With a 1440p resolution (2560 x 1440), both the 32-inch and 27-inch models ensure sharp and detailed images, allowing gamers to fully appreciate intricate graphics and finely rendered environments. The monitors support a wide color gamut, achieving 125% of the sRGB color space, resulting in vibrant and lifelike color representation.

Both models come with a high refresh rate of 144Hz, which is crucial for gaming. This allows for smoother motion and reduced motion blur, especially during fast-paced action scenes. The response time of just 1 millisecond (MPRT) ensures that gamers experience minimal ghosting, enhancing the overall gameplay experience.

Another impressive characteristic of the Samsung LC32HG70QQUXEN and LC27HG70QQUXEN is their support for AMD FreeSync technology. This feature synchronizes the monitor's refresh rate with the graphics card’s frame rate, effectively eliminating screen tearing and providing a smoother, more fluid gaming experience.

In terms of design, both monitors feature a striking curved screen with a 1800R curvature that immerses the user in the gaming world. The ergonomic design includes height, tilt, and swivel adjustments, ensuring comfortable viewing angles during extended gaming sessions.

These monitors are also equipped with HDR (High Dynamic Range) support, enhancing the dynamic range of color and luminosity in games, which allows for an impressive visual depth and improved details in shadows and highlights.

Connectivity options are plentiful, with multiple HDMI and DisplayPort inputs, along with USB hubs for convenient peripheral connections.

Overall, the Samsung LC32HG70QQUXEN and LC27HG70QQUXEN are top-tier choices for gamers seeking outstanding performance, immersive experiences, and vibrant visuals, making them worthy additions to any gaming setup.
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