Samsung LC24FG70FQMXCH manual Troubleshooting Guide, Testing the Product, Check the following

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Chapter 09

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

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Contents Gaming Monitor Table of contents Installing the Software Safety Precautions Before Using the ProductSecuring the Installation Space SymbolsCleaning Electricity and SafetyInstallation Operation Page Page Control Panel PreparationsParts Function Key Guide Close Sublist without saving value Move the optionExit the Main menu Value decreases in the sliderChanging the Volume setting Changing Brightness, Contrast and Sharpness settingsConnect to an audio output device such as headphones Reverse Side Adjusting the Product Tilt and HeightDedicated to service technicians ±2 92 ±2 To Left 15 to Right Total 30, ±2Rotating the Monitor Screen You can rotate your monitor as shown belowPrecautions for moving the monitor Anti-theft LockFasten the two screws on the base to tightly fix it InstallationAssembling the Stand base Removing the Stand For Attaching the Bracket Wall Arrow ImageAttaching the Bracket Wall Align B withAttaching the Stand Connection Using the Hdmi Cable Connecting and Using a Source DeviceConnecting and Using a PC Connection Using an HDMI-DVI CableConnecting to Headphones Connecting the Power C27FG70FQ* model only Tidying Up the Connected CablesCorrect posture to use the product Driver InstallationSetting Optimum Resolution Picture Mode GameBlack Equalizer Adjust the brightness of the dark areasRefresh Rate Response TimeFreeSync Set FreeSync to On in the OSD on the monitorLow Input Lag Screen SizeSave Settings Game Setting KeyScreen Setup Contrast Adjust the tint of the screenBrightness SharpnessHdmi Black Level Eye Saver ModeScreen Adjustment Display Time Adjusting OSD On Screen Display settingsLanguage Set the menu languageSetup and Reset Arena LightingPC/AV Mode VolumeOff Timer Eco Saving PlusSource Detection Power LED OnReset All Key Repeat TimeRestrictions and Problems with the Installation Installing the SoftwareEasy Setting Box System RequirementsChecking the Resolution and Frequency Troubleshooting GuideTesting the Product Check that the power cable is connected properlyChange the Color settings Check the cable connection to the productSet the frequency on your graphics card Specifications GeneralStandard Signal Mode Table 60.000 108.000 +/+ 346.500Appendix Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault Not a product defect
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LC27FG70FQMXUE, LC24FG70FQEXXV, LC24FG70FQIXCI, LC24FG70FQMXUE, LC24FG70FQMXCH specifications

The Samsung LC27FG70FQUXEN and LC24FG70FQUXEN are cutting-edge gaming monitors that stand out with their sleek design, advanced technology, and impressive performance, making them ideal choices for gamers and professionals alike.

Both models feature a Quantum Dot display that delivers stunning color accuracy and vivid visuals. The LC27FG70FQUXEN has a 27-inch screen, while the LC24FG70FQUXEN comes in a compact 24-inch form factor. The Quantum Dot technology enhances the color range, resulting in more lifelike images, which is especially beneficial in immersive gaming and graphic design.

One of the standout characteristics of these monitors is their curvature. The 1800R curvature of both models provides a more immersive experience by enveloping the viewer in the onscreen action. This design not only enhances gameplay but also reduces eye strain, making extended use more comfortable.

Both monitors are equipped with a fast 144Hz refresh rate and a 1ms response time. This combination minimizes motion blur and ghosting, ensuring smooth gameplay, even in fast-paced action scenes. The Adaptive Sync technology allows these monitors to reduce screen tearing and stuttering, bringing seamless visuals to every gaming session.

Samsung has incorporated advanced HDR support in the LC27FG70FQUXEN and LC24FG70FQUXEN. High Dynamic Range allows gamers to enjoy brighter, richer colors, and improved contrast. This feature dramatically enhances the overall visual quality by providing deeper blacks and brighter whites, leading to a more dynamic and enjoyable viewing experience.

The design of these monitors is also noteworthy, featuring an ultra-slim profile and minimal bezels for a more immersive and aesthetically pleasing look. The stands are adjustable, providing flexibility in height, tilt, and swivel, ensuring that users can find the perfect ergonomically comfortable position.

Connectivity is versatile with multiple input options, including HDMI, DisplayPort, and USB, allowing users to connect a variety of devices. The inclusion of Samsung’s Game Mode further optimizes the monitor's settings for different genres of games, ensuring that every detail is accentuated according to the game's requirements.

In conclusion, the Samsung LC27FG70FQUXEN and LC24FG70FQUXEN are exceptional monitors, blending cutting-edge technology with design, delivering an unparalleled gaming experience through features like Quantum Dot displays, rapid refresh rates, and curved designs. These models are perfect for anyone seeking to elevate their visual experience, be it for gaming or professional work.
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