Samsung EC-WB1000BPSME, EC-WB1000BPBFR, EC-WB100BBP/FR, EC-WB1000BPBE1, EC-WB1000BPSFR Situation

Before contacting a service centre

Situation	Suggested remedies
	t Make sure that the camera is correctly
The TV does not	connected to the external monitor with
	the A/V cable.
display your photos
	t Make sure that your memory card
	contains photos.
	t Make sure that the USB cable is
Your computer does	connected correctly.
	t Make sure that your camera is switched
not recognise your
	on.
camera
	t Make sure that you are using a
	supported operating system.
Your computer	The file transmission may be interrupted by
disconnects the
	static electricity. Disconnect the USB cable
camera while
	and connect it again.
transferring files

Situation

Your computer cannot play videos

Suggested remedies

The codec installed in your computer may not be compatible with the video files you want to play. Use QuickTime® Player or install Codec Pack Full.

t
Using QuickTime® Player 7.5

1.Install QuickTime® Player 7.5 which supports MP4 (H.264 (MPEG-4.AVC)).

2.Play videos using QuickTime® Player.

t
Using Codec Pack Full

1.Install the latest version of Codec Pack Full.

2.Play videos using the media player (Media Player Classic or Windows Media Player 11 recommended).

t
Install QuickTime® Player 7.5 or K-Lite Codec Pack Full on Windows XP SP2 or later.

t
Depending on your computer environment, the video playback may be intermittent.

Appendixes 92