Samsung LU28D590DS/XV manual Troubleshooting Guide, Testing the Product, Check the following

Page 80

9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

Issues

Solutions

 

 

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

9 Troubleshooting Guide 80

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Contents U28D590D Table Of Contents Screen Setup Screen Adjustment Coordinating OSD Setup and Reset Power LED On Index Icons used in this manual Before Using the ProductCopyright Cleaning Securing the Installation Space Precautions for storageSafety Precautions SymbolsElectricity and Safety Installation and Safety  An electric shock or fire may result Operation and Safety GAS Before Using the Product Before Using the Product Correct posture to use the product Checking the Contents PreparationsParts Control PanelBrightness Volume Features Game Mode Off Direct Key guideReturn Function Key GuideJOG Button Power saving/Non-signal mode Reverse Side Port About portsInstallation Attaching the StandRemoving the Stand Adjusting the Product Tilt Anti-theft LockConnecting and Using a Source Device Before ConnectingConnecting and Using a PC Connection Using the Hdmi CableConnection Using the HDMI-DVI Cable Connection Using an DP CableConnecting to Headphones or Speakers Tidying Up the Connected CablesConnecting the Power Power connection using integrated DC power adapterChanging the sound settings on Windows Driver Installation Setting Optimum Resolution 6HWXS*XLGHBrightness Screen SetupConfiguring Brightness Configuring Contrast ContrastConfiguring Sharpness SharpnessGame Mode Configuring Game ModeConfiguring Samsung Magic Bright Samsung Magic BrightDynamic Custom50 Standard Off50 Configuring Samsung Magic Angle Samsung Magic AngleScreen Setup Configuring Color Color Mode1  Mode2  Mode3 Configuring the Hdmi Black Level Settings Hdmi Black LevelConfiguring the Response Time Response TimeChanging the Image Size Screen AdjustmentImage Size AV mode Configuring H-Position & V-Position Position & V-PositionPIP/PBP Configuring PIP/PBP Mode PIP/PBPConfiguring Size PIP/PBPConfiguring Position Configuring Sound Source PIPConfiguring Source PIPPBP Configuring Image Size Size Position Sound Source Image Size PDJH6LH 169169 PIP/PBP Mode Size Position Sound Source Image Size Contrast &RQWUDVW Language Configuring LanguageCoordinating OSD Configuring Display Time Display TimeTransparency Changing TransparencyEco Saving Setup and ResetConfiguring Eco Saving PC/AV Mode Configuring PC/AV ModeConfiguring DisplayPort Ver DisplayPort VerConfiguring Source Detection Source DetectionConfiguring Key Repeat Time Key Repeat TimeOff Timer Configuring Off TimerConfiguring Turn Off After Power LED On Configuring Power LED OnReset All Initializing Settings Reset AllDisplaying Information Information Menu and OthersInformation Brightness Contrast Sharpness Configuring Volume in the Initial Screen VolumeInstalling the Software Installing the SoftwareEasy Setting Box Removing the Software Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check the followingScreen issue Sound issue Q & a Question AnswerTroubleshooting Guide Specifications GeneralPowerSaver Standard Signal Mode Table Displayport Hdmi Vertical Frequency Responsibility for the Pay Service Cost to Customers Product damage caused by customers faultAppendix Not a product defectAppendix Correct Disposal Terminology OSD On Screen DisplayResolution Index Terminology Transparency
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LU28D590DSG/XV, LU28D590DS/XV, LU28D590DS/UE, LU28D590DS/KZ, LU28D590DS/CI specifications

The Samsung LU28D590DS/EN is a versatile and high-performance 28-inch 4K UHD monitor designed to cater to both professional users and gamers alike. Boasting a stunning resolution of 3840 x 2160 pixels, this monitor delivers exceptionally sharp images that bring your content to life. Whether you're editing high-resolution photos, creating intricate designs, or enjoying the latest games, the clarity offered by the LU28D590 is truly impressive.

One of the most noteworthy features of the LU28D590DS/EN is its IPS panel technology, which provides wide viewing angles of up to 178 degrees. This feature ensures that colors remain consistent and accurate, regardless of the angle from which the screen is viewed. Coupled with a 1ms response time, the monitor minimizes motion blur, making it ideal for fast-paced gaming where every millisecond counts.

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Connectivity is another strong suit of the Samsung LU28D590. It comes equipped with multiple input options, including DisplayPort 1.2 and HDMI 2.0 ports. This flexibility allows users to connect multiple devices, such as laptops and gaming consoles, without the need to frequently switch cables. The monitor also features picture-in-picture (PiP) functionality, which enables users to multitask by viewing content from two sources simultaneously.

Ergonomically designed, the LU28D590DS/EN includes a sleek and modern stand that supports tilt adjustments, ensuring comfortable viewing angles during extended usage. Its ultra-slim bezels provide a seamless multi-monitor setup for enhanced productivity.

The monitor also incorporates Samsung’s Eye Saver Mode and Flicker-Free technology, effectively reducing eye strain during long hours of use. This makes it an excellent fit for both work and leisure activities, where eye comfort is a priority.

In conclusion, the Samsung LU28D590DS/EN is a powerful monitor packed with features that appeal to a diverse range of users. With its stunning 4K resolution, impressive color accuracy, and user-friendly technologies, it stands out as an ideal choice for anyone looking to enhance their visual experience.