Samsung UE78JU7590TXZG, UE65JU7590TXZG, UE55JU7590TXZG manual Troubleshooting and Maintenance

Page 9

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues

Solutions and explanations

 

 

The TV is not powered on.

Make sure that the power cord is connected and that the remote has live batteries and

 

is functioning properly. If the power cord is properly connected and the remote control is

 

operating normally, there might arise a problem with the antenna cable connection, or the

 

cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/

 

set-top box.

 

 

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

 

Make sure that the wall outlet is working.

 

Try pressing the Pbutton on the TV to make sure that the problem is not with the remote. If

 

the TV turns on, refer to “The remote control does not work” below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV and

 

external devices.

 

Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match

 

the TV's input connections. For example, if an external device’s output is HDMI, connect it to

 

an HDMI input on the TV.

 

Make sure that your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it and reconnecting the device's power cable.

 

 

The remote control does

Replace the remote control batteries. Make sure that the batteries are installed with their poles

not work.

(+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5~1.8 m away.

 

 

The Cable or set-top box

Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or

remote control doesn’t

set-top box user manual for the SAMSUNG TV code.

turn on/off the TV or

 

adjust the volume.

 

 

 

English

English - 9

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Contents Page English Risk of Electric Shock do not OpenOne connect Mini One connect Mini cable Whats in the Box?Remote control sensor Using the TV ControllerTV Camera Connection Control StickInstalling batteries into the remote control Standard Remote ControlSamsung Smart Control Installing batteries into the Samsung Smart ControlPairing the TV to the Samsung Smart Control Connecting to a NetworkNetwork Connection Wireless Network Connection WiredAccessing the associated menu screen from an e-Manual topic Initial setupAccessing the associated e-Manual topic from a menu screen E-ManualTroubleshooting Troubleshooting and MaintenanceEco Sensor and screen brightness Still image warningCaring for the TV Vesa wall mount kit notes and specifications TV InstallationInstalling the wall mount kit Mounting the TV on a wallAttaching the TV to the Stand Installation with a wall mountPreventing the TV from falling Safety Precaution Securing the TV to the wallSpecifications and Other Information SpecificationsDecreasing power consumption Recommendation EU Only LicencesDeutsch Achtung! Wichtige SicherheitshinweiseLieferumfang One Connect Mini One Connect Mini-KabelAV-Adapter Komponentenadapter Verwenden des TV-Controllers Anschließen der TV-KameraQuelle aus Einsetzen der Batterien in die Fernbedienung Die StandardfernbedienungEinsetzen der Batterien in die Samsung Smart Control Die Samsung Smart ControlKoppeln des Fernsehgeräts mit der Smart Touch Control Verbinden mit einem NetzwerkNetzwerkverbindung Drahtlos Netzwerkverbindung KabelAnfangseinstellung Das e-ManualVerwenden der Schaltflächen auf der Startseite des e-Manual Aktualisieren des e-Manuals auf die neuste VersionFehlerbehebung Fehlerbehebung und WartungÖko-Sensor und Bildschirmhelligkeit Warnung bei StandbildernPflegen des Fernsehgeräts Montieren des Geräts an der Wand Installation des FernsehgerätsHinweise und Spezifikationen zur VESA-Wandhalterung Anbringen der WandhalterungBefestigen des Fernsehgeräts am Standfuß Installation mit WandhalterungVerwenden des Kippschutzes Sicherheitshinweis Befestigen des Geräts an der WandTechnische Daten und weitere Informationen Technische DatenVerringern des Stromverbrauchs Empfehlung Nur EU LizenzenFrançais Avertissement ! Consignes de sécurité importantesAdaptateur AV Adaptateur composant Contenu de la boîteUtilisation du contrôleur du téléviseur Connexion de la caméra TVUne source Mise en place des piles dans la télécommande Télécommande standardMise en place des piles dans le Samsung Smart Control Permet de régler le volume Permet de changer de chaînePairage du téléviseur et du Samsung Smart Control Connexion à un réseauConnexion réseau Sans fil Connexion réseau CâbleManual Configuration initialeUtilisation des boutons de lécran principal de le-Manual Accès à lécran de menu associé depuis une page de le-ManualRésolution des problèmes Résolution des problèmes et entretienCapteur Eco et luminosité de lécran Avertissement relatif aux images fixesEntretien du téléviseur Installation du kit de montage mural Installation du téléviseurFixation du téléviseur à un mur Kit de montage mural Vesa Remarques et spécificationsFixation du téléviseur sur le socle Conseils pour éviter toute chute du téléviseur Précautions de sécurité fixation du téléviseur au murSpécifications et informations supplémentaires SpécificationsRéduction de la consommation dénergie Recommandation UE uniquement Italiano Attenzione! Istruzioni importanti di sicurezzaContenuto della confezione One Connect Mini Cavo One Connect MiniAdattatore AV Adattatore component Connessione della videocamera TV Uso del Controller TVApre il menu Spegne il televisore Controller TV Sensore del telecomandoRegola il volume Installazione delle batterie nel telecomandoTelecomando standard Sposta il focus e cambia i valori nel Menu TV¡£ sposta il focus e cambia i valori nel Menu TV Regola il volume Cambia il canaleConnessione alla rete Connessione di rete WirelessConnessione di rete Cablata Collegamento del televisore alla rete mediante un cavo LANAccesso allargomento delle-Manual da una schermata di menu Impostazione inizialeAggiornamento delle-Manual allultima versione disponibile Risoluzione dei problemi Risoluzione dei problemi e manutenzioneSensore Eco e luminosità dello schermo Avvertenza per la visualizzazione di immagini fisseManutenzione del televisore Installazione TV Installazione del kit di montaggio a pareteMontaggio del televisore a parete Montaggio del televisore sul piedistallo Installazione con piedistalloSlegare il cavo prima di spostare il televisore Prevenire la caduta del televisoreSpecifiche e altre informazioni SpecificheRiduzione del consumo energetico Raccomandazioni Solo UE LicenzeThis page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide BN68-07074B-01
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