Troubleshooting and Maintenance

Samsung UE65JU6550UXZG, UE65JU6560UXZG, UE40JU6550UXZG manual Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues	Solutions and explanations

The TV is not powered on.	Make sure that the power cord is connected and that the remote has live batteries and
	is functioning properly. If the power cord is properly connected and the remote control is
	operating normally, there might arise a problem with the antenna cable connection, or the
	cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/
	set-top box.

The TV won’t turn on.	Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
	Make sure that the wall outlet is working.
	Try pressing the Pbutton on the TV to make sure that the problem is not with the remote. If
	the TV turns on, refer to “The remote control does not work” below.

There is no picture/video.	Check the cable connections. Remove and reconnect all cables connected to the TV and
	external devices.
	Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match
	the TV's input connections. For example, if an external device’s output is HDMI, connect it to
	an HDMI input on the TV.
	Make sure that your connected devices are powered on.
	Be sure to select the correct input source.
	Reboot the connected device by unplugging it and reconnecting the device's power cable.

The remote control does	Replace the remote control batteries. Make sure that the batteries are installed with their poles
not work.	(+/–) in the correct direction.
	Clean the sensor’s transmission window on the remote.
	Try pointing the remote directly at the TV from 1.5~1.8 m away.

The Cable or set-top box	Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or
remote control doesn’t	set-top box user manual for the SAMSUNG TV code.
turn on/off the TV or
adjust the volume.

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UE55JU6570UXZF, UE48JU6560UXZG, UE65JU6570UXZF, UE65JU6550UXZG, UE55JU6580UXZG specifications

Samsung's JU series of televisions combines cutting-edge technology with sleek designs, catering to a variety of viewers' preferences. The models in this lineup, including the UE55JU6495UXZG, UE48JU6580UXZG, UE75JU6472UXXH, UE40JU6412UXXH, and UE40JU6652UXXH, offer distinctive features that enhance the viewing experience.

The UE55JU6495UXZG is a 55-inch television that offers stunning 4K Ultra HD resolution. With its Smart TV capabilities, users can access a variety of streaming services and applications, transforming their living room into a multimedia hub. The 4K Upscaling feature ensures that non-4K content looks fantastic too, converting lower resolution images to near 4K quality.

Similarly, the UE48JU6580UXZG, a 48-inch model, provides exceptional picture quality with the same 4K Ultra HD resolution. Its slim design fits seamlessly into any space, while the precise color and vibrant imagery are supported by Samsung’s advanced panel technologies. The model benefits from MultiLink Screen, allowing users to enjoy content from different sources simultaneously.

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The UE40JU6412UXXH and UE40JU6652UXXH cater to those looking for more compact options without compromising on quality. The 40-inch UE40JU6412UXXH offers the same popular features as its larger counterparts, including 4K resolution and Smart TV functionality. The UE40JU6652UXXH enhances this experience further with additional features like advanced audio options and an upgraded interface for better accessibility.

All these models come equipped with HDMI and USB ports, ensuring compatibility with a range of devices. The sleek design and slim bezels add a modern touch, making these televisions not just a source of entertainment but also a stylish addition to any room. Whether you seek a large screen for immersive viewing or a smaller model for cozy settings, the Samsung JU series delivers on performance, usability, and aesthetics.