Samsung HT-E3500/TK manual Troubleshooting

Appendix

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom	Check/Remedy
I cannot eject the disc.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
	• Check the region number of the Blu-ray/DVD disc.
Playback does not start.	A Blu-ray/DVD disc purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this product.
	• Make sure that the rating level is correct.
Playback does not start	• Are you using a deformed disc or a disc with scratches on the surface?
immediately when the
Play/Pause button is	• Wipe the disc clean.
pressed.
Sound is not produced.	• The home cinema does not play sound during fast playback, slow playback, and step motion
	playback.
	• Are the speakers connected properly? Is the speaker setup correctly customized?
	• Is the disc severely damaged?
Sound can be heard only	• On certain Blu-ray/DVD discs, sound is output from the front speakers only.
from a few speakers and not	• Check if the speakers are connected properly.
all 6.	• Adjust the volume.
	• When listening to a CD, radio or TV, sound is output to the front speakers only.
Dolby Digital 5.1 CH	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is
Surround Sound is not	produced only if the disc is recorded with 5.1 channel sound.
produced.	• Is the audio language correctly set to Dolby Digital 5.1-CH in the information display?
The remote control does not	• Are you operating the remote within its operational range and within the proper angle relative to
work.	the sensor?
	• Are the batteries drained?
• The disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.	• A poorly manufactured disc may not be playable.
Audio language and subtitles	• Audio language and subtitles will not work if the disc does not contain them.
do not work.
The menu screen does not	• Are you using a disc that does not contain menus?
appear even when the menu
function is selected.

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HT-E3500_E3550_TK_0906.indd 44 2012-09-06 오전 10:48:49