Samsung GT-S7710TAACYV Troubleshooting, Your device displays network or service error messages

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Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

•You cannot access some options without a subscription. Contact your service provider for more details.

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not responding properly, try the following:

•Remove any protective covers from the touch screen. Protective covers may prevent the device from recognising your inputs and are not recommended for touch screen devices.

•Ensure that your hands are clean and dry when tapping the touch screen.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, take it to your local Samsung Service Centre.

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Contents GT-S7710 User ManualAbout this manual About this manual Instructional iconsCopyright Trademarks Communication Table of ContentsGetting started BasicsTravel & local SettingsTable of Contents UtilitiesDevice layout Getting startedGetting started PowerButtons Maintaining water and dust resistanceCamera Package contentsVolume Installing the SIM or USIM card and battery antenna 3 Pull out the SIM or USIM card Removing the SIM or USIM card and batteryRemove the back cover and battery. Pull out the battery Charging with the charger Charging the batteryChecking the battery charge status Inserting a memory card Reducing the battery consumption4 Replace the battery and back cover Remove the back cover and batteryFormatting the memory card Removing the memory cardTurning the device on and off Attaching a hand strapLocking and unlocking the device Holding the deviceSwitching to silent mode Adjusting the volumeIcon Meaning Indicator iconsBasics Basics Using the touch screenFinger gestures TappingDouble-tapping DraggingPinching FlickingRotating the screen Control motionsTurning over Picking upShaking NotificationsAdding an item Home screenRearranging items Adding an application iconAdding a new panel Setting wallpaperRearranging panels Removing an itemOpening from recently-used applications Using applicationsApplications screen Opening an applicationOrganising with folders Installing applicationsUninstalling applications Rearranging applicationsChanging the keyboard type Using the Samsung keyboardHelp Entering textHandwriting Entering text by voiceEntering uppercase Changing language keyboardsAdding Wi-Fi networks Connecting to a Wi-Fi networkTurning Wi-Fi on and off Joining Wi-Fi networksRemoving accounts Setting up accountsForgetting Wi-Fi networks Adding accountsTransferring files Connecting with Samsung KiesConnecting with Windows Media Player Securing the device Connecting as a media deviceSetting a face unlock Setting a face and voice unlockSetting a password Setting a patternSetting a PIN Upgrading over the air Upgrading the deviceUnlocking the device Upgrading with Samsung KiesMaking a call CommunicationPhone Making callsCommunication Finding contactsMaking an international call During a callFixed dialling number Receiving callsAdding contacts Viewing call logsCall waiting Rejecting a callAutomatically rejecting calls from unwanted numbers Missed callsDuring a video call Ending a callVideo calls Making a video callSwapping images Searching for contacts Setting a speed dial numberContacts Managing contactsImporting contacts Importing and exporting contactsSyncing with Google Contacts Syncing with Samsung ContactsManaging groups Favourite contactsContact groups Adding contacts to a groupSending messages MessagingBusiness card Listening to a voice message Setting up email accountsEmail Viewing incoming messagesReading messages Google MailLabels TalkAdding friends Switching between chatsGoogle+ Public profileChatON MessengerOpening a new page Web & networkInternet Viewing webpagesLinks ChromeHistory Saved pagesTap →New tab BluetoothSyncing with other devices Sending and receiving data Pairing with other Bluetooth devicesAdjust the volume MediaMusic Player Playing musicPlaying music by mood Setting a song as ringtoneCamera Creating playlistsScene mode Taking photosTaking a photo Half-pressing the Camera buttonTap →Shooting mode →Panorama Shooting modePanoramic photos Tap →Shooting modeChange the ash setting Change recording mode Taking videosTaking a video Recording modeZooming in and out Configuring settings for CameraEdit shortcuts Reorganise shortcuts to frequently-used options Viewing images GalleryShortcuts Zooming in and out Playing videosEditing images Sharing images Setting as wallpaperVideo Player Deleting imagesSelect a video to play Deleting videosSharing videos Uploading videos YouTubeWatching videos Listening to the FM radio FM RadioAdding stations to the favourites list Scanning radio stationsPlay Store Application & media storesApplication & media stores Samsung AppsS Suggest Syncing songs with the Music Hub library Game HubMusic Hub Purchase songs Video HubBrowsing memos UtilitiesMemo Composing memosUtilities S PlannerCreating events or tasks Searching for events Syncing with Google CalendarChanging calendar type Sharing events ClockDeleting events Deleting alarms AlarmSetting alarms Stopping alarmsStopwatch TimerCalculator Voice RecorderPlaying voice memos Recording voice memosManaging voice memos S VoiceSearch scope GoogleVoice Search Searching the deviceDownloads My FilesSearching for locations Travel & localMaps DIRECTIONS LocalGetting directions for a destination Travel & localNavigation Setting Wi-Fi sleep policy SettingsAbout Settings Wi-FiFlight mode More settingsSettings Data usageNearby devices Mobile networksTethering and portable hotspot Sound Kies via Wi-FiHome screen mode Blocking modeWallpaper DisplayApplication manager Power saving modeBattery StorageLock screen Location servicesEncrypt external SD card SecurityLanguage DefaultSet up SIM card lock Language and inputAdvanced Google voice typingSamsung keyboard Voice search Voice recogniserPointer speed Text-to-speech outputMotion Backup and resetAdd account Date and time Torch lightText-to-speech output AccessibilityAnswering/ ending calls Developer options About device The touch screen responds slowly or improperly TroubleshootingYour device displays network or service error messages Outgoing calls are not connected Your device freezes or has fatal errorsTroubleshooting Calls are being droppedAudio quality is poor When dialling from contacts, the call is not connectedThe device beeps and the battery icon is empty The battery does not charge properly or the device turns offError messages appear when opening music files Error messages appear when launching the cameraError messages appear when launching the FM radio A small gap appears around the outside of the device case Another Bluetooth device is not locatedEnglish EU. 03/2013. Rev

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