Samsung GT-S7710TAACOA manual Your device freezes or has fatal errors, Calls are being dropped

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Troubleshooting

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close programs or reset the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for 8-10 seconds. The device reboots automatically.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything.

Calls are being dropped

When you are in areas with weak signals or poor reception, you may lose your connection to the network. Move to another area and try again.

Outgoing calls are not connected

•Ensure that you have pressed the Dial key.

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

Incoming calls are not connected

•Ensure that your device is turned on.

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents User Manual GT-S7710About this manual Instructional icons CopyrightAbout this manual Trademarks Table of Contents Getting startedBasics CommunicationSettings Table of ContentsUtilities Travel & localGetting started Device layoutPower ButtonsMaintaining water and dust resistance Getting startedPackage contents VolumeCamera Installing the SIM or USIM card and battery antenna Removing the SIM or USIM card and battery Remove the back cover and battery. Pull out the battery3 Pull out the SIM or USIM card Charging the battery Charging with the chargerChecking the battery charge status Reducing the battery consumption Inserting a memory cardRemove the back cover and battery 4 Replace the battery and back coverRemoving the memory card Formatting the memory cardAttaching a hand strap Turning the device on and offHolding the device Locking and unlocking the deviceAdjusting the volume Switching to silent modeIndicator icons BasicsIcon Meaning Using the touch screen Finger gesturesTapping BasicsDragging Double-tappingFlicking PinchingControl motions Rotating the screenPicking up Turning overNotifications ShakingHome screen Rearranging itemsAdding an application icon Adding an itemSetting wallpaper Rearranging panelsRemoving an item Adding a new panelUsing applications Applications screenOpening an application Opening from recently-used applicationsInstalling applications Uninstalling applicationsRearranging applications Organising with foldersUsing the Samsung keyboard HelpEntering text Changing the keyboard typeEntering text by voice Entering uppercaseChanging language keyboards HandwritingConnecting to a Wi-Fi network Turning Wi-Fi on and offJoining Wi-Fi networks Adding Wi-Fi networksSetting up accounts Forgetting Wi-Fi networksAdding accounts Removing accountsConnecting with Samsung Kies Connecting with Windows Media PlayerTransferring files Connecting as a media device Setting a face unlockSetting a face and voice unlock Securing the deviceSetting a pattern Setting a PINSetting a password Upgrading the device Unlocking the deviceUpgrading with Samsung Kies Upgrading over the airCommunication PhoneMaking calls Making a callFinding contacts Making an international callDuring a call CommunicationReceiving calls Adding contactsViewing call logs Fixed dialling numberRejecting a call Automatically rejecting calls from unwanted numbersMissed calls Call waitingEnding a call Video callsMaking a video call During a video callSwapping images Setting a speed dial number ContactsManaging contacts Searching for contactsImporting and exporting contacts Syncing with Google ContactsSyncing with Samsung Contacts Importing contactsFavourite contacts Contact groupsAdding contacts to a group Managing groupsMessaging Business cardSending messages Setting up email accounts EmailViewing incoming messages Listening to a voice messageGoogle Mail Reading messagesTalk LabelsSwitching between chats Google+Public profile Adding friendsMessenger ChatONWeb & network InternetViewing webpages Opening a new pageChrome HistorySaved pages LinksBluetooth Syncing with other devicesTap →New tab Pairing with other Bluetooth devices Sending and receiving dataMedia Music PlayerPlaying music Adjust the volumeSetting a song as ringtone CameraCreating playlists Playing music by moodTaking photos Taking a photoHalf-pressing the Camera button Scene modeShooting mode Panoramic photosTap →Shooting mode Tap →Shooting mode →PanoramaTaking videos Taking a videoRecording mode Change the ash setting Change recording modeConfiguring settings for Camera Zooming in and outEdit shortcuts Reorganise shortcuts to frequently-used options Gallery ShortcutsViewing images Playing videos Editing imagesZooming in and out Setting as wallpaper Video PlayerDeleting images Sharing imagesDeleting videos Sharing videosSelect a video to play YouTube Watching videosUploading videos FM Radio Listening to the FM radioScanning radio stations Adding stations to the favourites listApplication & media stores Play StoreSamsung Apps S SuggestApplication & media stores Game Hub Music HubSyncing songs with the Music Hub library Video Hub Purchase songsUtilities MemoComposing memos Browsing memosS Planner Creating events or tasksUtilities Syncing with Google Calendar Changing calendar typeSearching for events Clock Deleting eventsSharing events Alarm Setting alarmsStopping alarms Deleting alarmsTimer CalculatorVoice Recorder StopwatchRecording voice memos Playing voice memosS Voice Managing voice memosGoogle Voice SearchSearching the device Search scopeMy Files DownloadsTravel & local MapsSearching for locations Local Getting directions for a destinationTravel & local DIRECTIONSNavigation Settings About SettingsWi-Fi Setting Wi-Fi sleep policyMore settings SettingsData usage Flight modeMobile networks Tethering and portable hotspotNearby devices Kies via Wi-Fi Home screen modeBlocking mode SoundDisplay WallpaperPower saving mode BatteryStorage Application managerLocation services Lock screenSecurity Encrypt external SD cardDefault Set up SIM card lockLanguage and input LanguageGoogle voice typing Samsung keyboardAdvanced Voice recogniser Voice searchText-to-speech output Pointer speedBackup and reset Add accountMotion Torch light Date and timeAccessibility Answering/ ending callsText-to-speech output Developer options About device Troubleshooting Your device displays network or service error messagesThe touch screen responds slowly or improperly Your device freezes or has fatal errors TroubleshootingCalls are being dropped Outgoing calls are not connectedWhen dialling from contacts, the call is not connected The device beeps and the battery icon is emptyThe battery does not charge properly or the device turns off Audio quality is poorError messages appear when launching the camera Error messages appear when launching the FM radioError messages appear when opening music files Another Bluetooth device is not located A small gap appears around the outside of the device caseEnglish EU. 03/2013. Rev

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