Troubleshooting, Checkpoints | Samsung WW12K8402OW/WS guide

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem		Action

	• Make sure the washing machine is plugged in.
	• Make sure the door is properly closed.
	• Make sure the water taps are open.
	• Press or tap Start/Pause to start the washing machine.
Does not start.	•	Make sure Child Lock is not activated.
	•	Before the washing machine starts to fill, it will make a series
		of clicking noises to check the door lock and does a quick
		drain.
	• Check the fuse or reset the circuit breaker.

	• Fully open the water tap.
Water supply is	•	Make sure the door is properly closed.
insufficient, or no	•	Make sure the water supply hose is not frozen.
water is supplied.	•	Make sure the water supply hose is not kinked or clogged.
	•	Make sure there is sufficient water pressure.

	• Make sure the washing machine is running with sufficient
		water pressure.
After a cycle,	•	Make sure the detergent is added to the centre of the
detergent remains		detergent drawer.
in the detergent	•	Make sure the rinse cap is inserted properly.
drawer.	•	If using granular detergent, make sure the detergent selector
		is in the upper position.
	• Remove the rinse cap and clean the detergent drawer.

	• Make sure the washing machine is installed on a level, solid
		floor that is not slippery. If the floor is not level, use the
		levelling feet to adjust the height of the washing machine.
	• Make sure the shipping bolts are removed.
	• Make sure the washing machine is not contacting any other
Excessive vibrations		object.
or makes noise.	•	Make sure the laundry load is balanced.
	• The motor can cause noise during normal operation.
	• Overalls or metal-decorated clothes can cause noise while
		being washed. This is normal.
	• Metal objects such as coins can cause noise. After washing,
		remove these objects from the drum or filter case.

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11/15/2017 2:38:10 PM