Samsung WW12K8402OW/WS manual Troubleshooting, Checkpoints

Problem

Action

• Make sure the washing machine is plugged in.

• Make sure the door is properly closed.

• Make sure the water taps are open.

• Press or tap Start/Pause to start the washing machine.

Does not start.

•

Make sure Child Lock is not activated.

•

Before the washing machine starts to fill, it will make a series

of clicking noises to check the door lock and does a quick

drain.

• Check the fuse or reset the circuit breaker.

• Fully open the water tap.

Water supply is

•

Make sure the door is properly closed.

insufficient, or no

•

Make sure the water supply hose is not frozen.

water is supplied.

•

Make sure the water supply hose is not kinked or clogged.

•

Make sure there is sufficient water pressure.

• Make sure the washing machine is running with sufficient

water pressure.

After a cycle,

•

Make sure the detergent is added to the centre of the

detergent remains

detergent drawer.

in the detergent

•

Make sure the rinse cap is inserted properly.

drawer.

•

If using granular detergent, make sure the detergent selector

is in the upper position.

• Remove the rinse cap and clean the detergent drawer.

• Make sure the washing machine is installed on a level, solid

floor that is not slippery. If the floor is not level, use the

levelling feet to adjust the height of the washing machine.

• Make sure the shipping bolts are removed.

• Make sure the washing machine is not contacting any other

Excessive vibrations

object.

or makes noise.

•

Make sure the laundry load is balanced.

• The motor can cause noise during normal operation.

• Overalls or metal-decorated clothes can cause noise while

being washed. This is normal.

• Metal objects such as coins can cause noise. After washing,

remove these objects from the drum or filter case.