Samsung UA78JS9500KXSQ, UA65JS9000KXSK manual Getting Support, Support through Remote Management

Page 169

Getting Support

Support through Remote Management

MENU/123 MENU Support Remote Management Try now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you ●● Perform a factory reset your TV

●● Install recommended firmware updates

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Contents Manual Contents Smart Features TV Viewing System and Support Precautions and Notes Connecting to the Internet Using Smart HubSetting up Smart Hub Using Smart HubControlling the TV with Your Voice Setting up Voice RecognitionMENU/123 Menu System Voice Recognition Controlling the TV with your voice Controlling the TV with Your Motion Setting up Motion ControlMENU/123 Menu System Motion Control Controlling the TV using motions Operating the TV with the Pointer button Using the Samsung Smart ControlPairing the TV to the Samsung Smart Control Setting up the Samsung Smart ControlMENU/123 Menu System Smart Control Settings MENU/123 Menu System Sports Mode Activating Sports ModeImproving the Viewing Experience of Sports Events Running the Edit Channel function Editing ChannelsRearranging or deleting channels MENU/123 Menu Broadcasting Edit ChannelPlaying Multiple Screens Connecting an Antenna Aerial Establishing a wired Internet connection Connecting to the InternetUsing LAN cables External ModemMENU/123 Menu Network Network Settings Try now Connecting to a wired Internet network automatically① IP Router + ② External Modem Connecting to a wireless internet network automatically Establishing a wireless Internet connectionChecking the internet connection status Connecting to a wireless internet network with WPSChanging the name of the TV on a network MENU/123 Menu Network Network Status Try nowConnecting to a Network via a Mobile Dongle Page Troubleshooting wired Internet connectivity issues Try now Troubleshooting Internet Connectivity IssuesIP auto setting failed No network cable foundWireless network connection failed Troubleshooting wireless Internet connectivity issuesUnable to connect to a wireless router Connected to a local network, but not to the InternetIP auto setting failed Connecting with an Hdmi cable Connecting Video DevicesConnecting with a composite A/V cable Connecting with a component cableAudio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a stereo audio cable Connecting with a digital audio optical cableConnecting through the Hdmi port Connecting a ComputerConnecting through your home network Connecting with an HDMI-to-DVI cableConnecting with an MHL-to-HDMI Cable Connecting a Mobile DeviceConnecting via a mobile device Using Screen MirroringConnecting by automatically allowing the connection MENU/123 Menu Network Screen Mirroring Try nowMENU/123 Menu Network Wi-Fi Direct Try now Connecting a mobile device via Samsung Smart ViewOptions Changing the input signal with external devicesConnection notes for Hdmi Connection NotesConnection notes for computers Connection notes for audio devicesConnection notes for mobile devices About the Samsung Smart Control Extra Using the Samsung Smart Control Displaying and using the On-screen Remote Sports Mode Pairing the TV to the Samsung Smart Control MENU/123 Menu System Universal remote setup Try now Setting up the universal remote controlSelect the Universal remote setup Connecting a USB keyboard Connecting a keyboardConnecting a Bluetooth keyboard Controlling the TV with a KeyboardChanging keyboard settings Using the keyboardSwitch Input Language Keyboard LanguageConnecting a Bluetooth mouse Connecting a USB mouseMENU/123 Menu System Device Manager Mouse Settings Try now Controlling the TV with a MouseChanging mouse buttons and pointer speed Using a mouseEntering Text using the On-Screen Qwerty Keypad Connecting a Bluetooth GamepadUsing additional functions Using Multi-Link Screen Viewing Multiple Screens or Features with Multi-Link ScreenLearning the basic functions MENU/123 Menu Picture Open Multi-Link ScreenSelect Speaker Settings Read before using Multi-Link ScreenSelecting the audio-source screen Launching Smart Hub automatically Smart HubRemoving or pinning an item in the Recent group MENU/123 Menu Smart Hub Open Smart Hub Try nowUsing the Smart Hub Tutorial Testing Smart Hub connectionsResetting Smart Hub MENU/123 Menu Smart Hub Reset Smart Hub Try nowCreating a Samsung account Using Smart Hub with a Samsung AccountCreating a Samsung account MENU/123 Menu Smart Hub Samsung Account Try nowCreating a Samsung account using a Facebook account Linking your Samsung account to external service accountsSigning in to a Samsung account Registering your Samsung account to the TVChanging and adding information to a Samsung account Linking or disconnecting a service accountDeleting a Samsung account from the TV MENU/123 Menu Smart Hub Samsung Account Edit profileFeatured Using the Games ServiceManaging games with the pop-up Options menu Viewing the Detailed Information screenManaging downloaded or purchased games Installing and running a gameRemoving a game Enabling automatic game updatesRating a game Registering a couponFeatured Apps Using the Apps ServiceManaging Apps with the pop-up Options menu Installing an app quickly Installing an appLaunching an app Locking and unlocking apps Removing an app from the TVUpdating apps Rearranging appsUsing other app features and functions Rating and sharing a purchased contentRating Content Using channel bound appsLaunching the e-Manual Using the e-ManualMENU/123 Menu Support e-Manual Accessing the associated menu screen from an e-Manual topic Using the buttons in the e-ManualYou can update the e-Manual in the same way you update apps Updating the e-Manual to the latest versionBrowsing preferences Using the web browserRead before playing media content Using the MY Content ServiceFeatured MY Content Try now Playing media content saved on a USB device Playing multimedia content in a computer or mobile deviceFeatured MY Content Safely Removing a USB Device Buttons and functions available while viewing photosPause / Play Previous / NextThis mode is supported only when background music is playing Rewind / Fast Forward Buttons and functions available while viewing videosRepeat Rotate Shuffle Buttons and functions available while playing musicSpeaker List Picture OffListening to music in HD quality Functions on the media content list screenDelete Play SelectedFeatured NewsON Using the NewsON ServiceNews WeatherMENU/123 Voice Recognition Learning voice recognition basics Read before using voice recognitionMENU/123 Menu System Voice Recognition Try now Selecting a gender for the TV voice Enabling or disabling TV voiceChanging the voice recognition language Adding or deleting trigger wordsUsing interactive voice recognition at a short distance Using imperative voice recognitionMeasuring the Voice Recognition responsiveness MENU/123 Menu System Voice Recognition Voice SensitivityTesting noise around the TVs built-in microphone Using voice recognition at a long distanceMENU/123 Menu System Voice Recognition Enabled Microphones MENU/123 Menu Support Voice Recognition Tutorial Try now Using the Voice Recognition TutorialTesting ambient illumination using the TV camera Controlling the TV using Motions Motion ControlMENU/123 Menu System Motion Control Try now Face the TV camera, and follow the onscreen instructionsYou can learn the basics of using motion control Using the Motion Control TutorialActivating motion control MENU/123 Menu System Motion Control Motion Control Try nowFollowing actions are available Learning motion control basicsMove your hand to move the pointer accordingly Select a pointer and adjust its speed Adjusting pointer speedShowing and hiding the animated motion guide MENU/123 Menu System Motion Control Pointer Speed Try nowShowing the motion control screens while viewing a broadcast Changing the motion control screensPage Page Registering your face to your samsung account Using Face recognitionSigning in to a Samsung account using face recognition Changing your login method of face recognitionViewing Digital Broadcast Information at a Glance Using the guideMENU/123 Menu Broadcasting Guide Try now Try now Schedule Manager Displays the schedule managerRecord Starts instant recording for the selected programme Checking digital channel signal info and strength Changing the broadcast signalChecking current programme info MENU/123 Menu Broadcasting Aerial Try nowRecording programmes Recording ProgrammesInstant recording You can record current and upcoming programmesMore Info Using the functions available while recording a programmeRecording Time Stop Recording / Go to Live TVMENU/123 Menu Broadcasting Schedule Manager Managing the schedule recording listViewing recorded programmes Using the functions available while playing a recordingDisplays highlights of the current recording Highlights PlayerManaging recorded files Using the functions for the saved file listFilter By Sort BySetting up a schedule viewing for a channel Setting Up a Schedule ViewingSetting up a schedule viewing for digital channel Cancelling a Schedule Viewing Setting up a schedule viewing for analogue channelEditing a Schedule Viewing MENU/123 Menu Broadcasting Schedule Manager Try nowDisplays detailed information about the current programme Using TimeshiftRecord Pause / Play MENU/123 Menu Broadcasting Channel List Try now Using the Channel ListHistory Add a New ListAerial Registering and removing channels Registering, Removing, and Editing ChannelsEditing registered channels Removing registered channelsLocking / Unlocking channels Enabling / Disabling password protection on channelsEnabling/Disabling Edit Channel Number function Registering channels as favourites Creating a Personal Favourites ListViewing and selecting channels on favourites lists only MENU/123 Menu Broadcasting Edit Favourites Try nowEditing a Favourites List Using the Edit Favourites screen menu itemsRearranging a favourites list Removing registered channels from a favourites listRenaming a favourites list Copying channels from one favourites list to anotherEnabling sports mode Making Sports programmes More Realistic with Sports ModeChoosing the sports type When Audio Description is on MENU/123 Menu System Sports Mode Auto Highlights Try nowExtracting highlights automatically Manual Highlight ZoomPauses or resumes the video When you are viewing a soccer game in the UHD resolution Viewing a game recorded in sports modeWatch Live TV at the same time Changing the subtitle mode TV-Viewing Support FeaturesMENU/123 Menu System Accessibility Subtitle Try now Showing subtitlesSetting the subtitle language Setting the preferred languagesMENU/123 Menu System Accessibility Subtitle MENU/123 Menu Broadcasting Auto Tuning Auto Tuning Try nowAudio Description Selecting the broadcast audio languageSetting the country area Using the Channel SettingsTuning broadcast signals manually Tuning digital channelsTuning analogue channels Fine-Tuning the screenTransferring channel list MENU/123 Menu Broadcasting Channel Settings Digital TextReading digital text Changing teletext languageChoosing a picture mode Adjusting the Picture QualityAdjusting the picture quality Adjusting advanced settings Adjusts the primary colour intensity Adjusting picture optionsWhite Balance Try now MENU/123 Menu Picture Picture Options Try nowMpeg Noise Filter Try now Digital Clean View Try nowReduces Mpeg noise and improves video quality Hdmi Black Level Try nowAnalogue Clean View Film Mode Try nowAuto Motion Plus Try now Smart LEDStarting 3D Viewing in 3DWhen the TV is connected to a computer Adjusting 3D effects Viewing a picture-in-picture PIP Picture Support FunctionsChanging the picture size Changing the picture size and positionChanging the picture size automatically Changing the picture size in 43 or Screen Fit modeFitting the picture to the screen Adjusting the picture position Resetting the picture mode settingsUsing the Panorama Plus Listening to audio only Picture OffChoosing a sound mode Adjusting the Sound QualityApplying sound effects Applying a custom sound profile Customising soundCreating a custom sound profile Editing a custom soundSpecifying the TVs installation type Using the Sound Support FunctionsSelecting speakers MENU/123 Menu Sound Speaker Settings Bluetooth Headphones Listening to the TV through Bluetooth headphonesBluetooth headphone List Multi-output AudioSurround SettingsSoundBar+Surround Adjusts the volume of the speakers selected in the list Volume LevelSpeaker Test Edit NameEnabling digital audio output Resetting all sound settings Listening to 3D audio in 3D modeSetting the current time Setting the Time and Using the TimerSetting the clock using digital broadcast info MENU/123 Menu System Time Clock Clock Mode Try nowSetting the clock automatically Setting the clock manuallyIf the clock is wrong in auto mode Using the sleep timer Using the timersTurning on the TV using the on timer MENU/123 Menu System Time Off Timer Try now Turning off the TV using the off timerMusic / Photo Sets the time for the TV to turn off automaticallyPreventing screen burn MENU/123 Menu System Eco Solution Try nowReducing the energy consumption of the TV MENU/123 Menu System Auto Protection Time Try nowAuto Power Off Try now No Signal Power Off Try nowEco Sensor Try now Motion Lighting Try nowSetting up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECMENU/123 Menu System Anynet+ HDMI-CEC Try now Auto Turn Off Try nowSetting up as an Anynet+ HDMI-CEC-enabled device Using Anynet+ HDMI-CECViewing Anynet+ HDMI-CEC-compliant devices Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating the TV’s software to the latest version Updating the TV’s SoftwareUpdating the TV automatically Checking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeIf malicious code is detected MENU/123 Menu System Smart Security Try nowConfiguring additional functions Running the accessibility functions quickly Using Other FunctionsMENU/123 Menu System Accessibility Try now MENU/123 Menu System Accessibility Voice Guide Try nowChanging the volume, speed and pitch of the Voice Guide Adjusting the menu transparencyWhite text on black background high contrast Enlarging font for the visually impairedUsing the Indian Cinema Mode Learning about the remote control for the visually impairedMENU/123 Menu System Indian Cinema Mode Changing the menu languageAdjusting the viewing angle Setting up a passwordEnabling game mode Checking NotificationsRicher colours and superior picture quality BD Wise Showing/Hiding the Samsung logo while bootingEnabling/Disabling sound feedback Locking/Unlocking the Control StickEnabling/Disabling the front indicators Enabling the TV to boot fasterRemoving Flickering Enabling/Disabling the stand light Enabling/Disabling the welcome soundMENU/123 Menu System General Welcome Sound MENU/123 Menu System General Cube IlluminationUsing the TV as a display model for retail stores Restoring the TV to the factory settingsBacking up the TV data with UHD Evolution Kit Updating recorded programmes MENU/123 Menu System Update Recorded ProgrammesEnabling/ Disabling Data Service function HbbTV Teletext Feature Typical Teletext Getting Support What Does Remote Service Do?Support through Remote Management MENU/123 Menu Support Remote Management Try nowHaving a Samsung Tech remotely service your TV is easy Finding the contact information for serviceHow Does it Work? MENU/123 Menu Support Contact SamsungTesting the picture There Is a Problem with the PictureMENU/123 Menu Support Self Diagnosis Picture Test Try now Menu System Reset Picture Cant Hear the Sound Clearly Testing the soundMENU/123 Menu Support Self Diagnosis Sound Test Try now Cant See 3D Images Clearly Testing 3D picture qualityMy Computer Wont Connect There Is a Problem with the BroadcastSchedule Recording/Timeshift Function Isnt Working Cant Connect to the InternetSystem Anynet+ Hdmi Anynet+ HDMI-CEC Isnt WorkingWant to Reset the TV Have Trouble Launching/Using AppsMy File Wont Play Signal Information Other IssuesSupport Use Mode to Home Before using the recording and Schedule Recording functions Before Using the Recording and Timeshift FunctionsPage Before using the Timeshift function 3D precautions Read Before Using 3D ModePage Page Safety precautions Recommendation with Voice Interaction Recommendation disclaimerRecommendation 3D Mode Supported Resolutions for 3D ModesDigital channel ComponentVideos/Photos Refer to Read Before Playing Photo, Videos, or Music FilesResolution 3840 x 2160p, 4096 x 2160p Supported Resolutions for each of UHD Input SignalsIf Hdmi UHD Color is set to Off If Hdmi UHD Color is set to OnPrecautions for Voice, Motion, and Face recognition Read Before Using Voice, Motion, or Face recognitionUsing the TV camera Face recognitionRequirements for using voice recognition Requirements for using Voice, Motion, or Face recognitionMotion Control Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face recognition Read Before Using Apps Read Before Using the Web Browser Page Limitations on use of Photo, Videos, and Music files Read Before Playing Photo, Videos, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVRead before setting up a wireless Internet connection Installing an anti-theft lockPrecautions for wireless Internet Wireless security protocols IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesLicence Page Glossary

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UA55JS9000KXXV, UA55JS9000KXSQ, UA78JS9500KXSQ, UA65JS9000KXXV, UA65JS9500KXXV specifications

The Samsung UA65JS9000KXZN is a premium ultra-high-definition (UHD) television that exemplifies Samsung's commitment to delivering innovative display technology and stunning picture quality. This 65-inch curved screen model is a part of the JS9000 series, designed to provide an immersive viewing experience that captures the attention of any viewer.

One of the standout features of the UA65JS9000KXZN is its SUHD technology. Utilizing Quantum Dot technology, this TV delivers vibrant colors and impressive brightness levels, ensuring that images are lifelike and true to their original intent. The television boasts a resolution of 3840 x 2160 pixels, allowing for enhanced detail and clarity, making it ideal for watching movies, sports, or playing high-definition games.

The curved design of the UA65JS9000KXZN not only provides a sleek aesthetic but also improves the overall viewing experience by immersing viewers in the action. The curvature helps to reduce glare and reflections, allowing for better contrast and a wider field of view, especially in larger rooms. Samsung’s Contrast Enhancer further amplifies the depth and realism of images displayed on the screen.

This model also features the Tizen operating system, which offers a user-friendly interface and access to a plethora of applications and content. Seamlessly switch between live TV, streaming services like Netflix and YouTube, and various apps with ease. The Smart Hub allows users to navigate their favorite content effortlessly while providing personalized recommendations based on viewing habits.

Connectivity options are abundant on the UA65JS9000KXZN. It includes multiple HDMI ports, USB ports, and wireless connectivity options like Wi-Fi and Bluetooth, making it easy to connect external devices such as gaming consoles, sound systems, and streaming devices.

Audiovisually, the UA65JS9000KXZN features Dolby Digital Plus and DTS Premium Sound that deliver exceptional audio quality, enhancing the overall cinematic experience. Additionally, the TV supports HDR (High Dynamic Range), providing stunning contrast and a more extensive range of colors.

In conclusion, the Samsung UA65JS9000KXZN is a cutting-edge television that combines superior picture quality, advanced technology, and a sleek design to enhance the home entertainment experience. With its innovative features and capabilities, it stands out as a compelling choice for anyone looking to elevate their viewing experience to new heights.