Samsung UA78JS9500KXSQ Have Trouble Launching/Using Apps, My File Wont Play, Want to Reset the TV

Page 179

I Have Trouble Launching/Using Apps

The problem

Try this!

I launched an app,
but it's in English.	Languages supported by the app may be different from the user interface language.
How can I change the	The ability to change the language depends on the service provider.
language?

My application is not	Check with the service provider.
working.	Refer to the Help section on the application service provider's website.

My File Won't Play

The problem

Try this!

Some files can't be played.

This problem may occur with high-bitrate files. Most files can be played back, but you might experience problems with high-bitrate files.

I Want to Reset the TV

Reset

Path

Description

	MENU/123	MENU	Reset Picture, Sound, Channel, Smart Hub, and all other
Reset Settings	Support	Self
			settings, except for the network settings, default settings.
	Diagnosis	Reset


	MENU/123	MENU	Resets all Smart Hub settings to their factory defaults and
Resetting Smart			deletes all information related to Samsung accounts, linked
	Smart Hub Reset
Hub			service accounts, Smart Hub service agreements, and
	Smart Hub
			Smart Hub applications.

Image 179

Contents Manual Contents Smart Features TV Viewing System and Support Precautions and Notes Using Smart Hub Using Smart HubConnecting to the Internet Setting up Smart HubMENU/123 Menu System Voice Recognition Setting up Voice RecognitionControlling the TV with Your Voice Controlling the TV with your voice MENU/123 Menu System Motion Control Setting up Motion ControlControlling the TV with Your Motion Controlling the TV using motions Operating the TV with the Pointer button Using the Samsung Smart ControlMENU/123 Menu System Smart Control Settings Setting up the Samsung Smart ControlPairing the TV to the Samsung Smart Control Improving the Viewing Experience of Sports Events Activating Sports ModeMENU/123 Menu System Sports Mode MENU/123 Menu Broadcasting Edit Channel Editing ChannelsRunning the Edit Channel function Rearranging or deleting channelsPlaying Multiple Screens Connecting an Antenna Aerial External Modem Connecting to the InternetEstablishing a wired Internet connection Using LAN cables① IP Router + ② External Modem Connecting to a wired Internet network automaticallyMENU/123 Menu Network Network Settings Try now Connecting to a wireless internet network automatically Establishing a wireless Internet connectionMENU/123 Menu Network Network Status Try now Connecting to a wireless internet network with WPSChecking the internet connection status Changing the name of the TV on a networkConnecting to a Network via a Mobile Dongle Page No network cable found Troubleshooting Internet Connectivity IssuesTroubleshooting wired Internet connectivity issues Try now IP auto setting failedConnected to a local network, but not to the Internet Troubleshooting wireless Internet connectivity issuesWireless network connection failed Unable to connect to a wireless routerIP auto setting failed Connecting with an Hdmi cable Connecting Video DevicesConnecting with a composite A/V cable Connecting with a component cableAudio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a stereo audio cable Connecting with a digital audio optical cableConnecting through the Hdmi port Connecting a ComputerConnecting through your home network Connecting with an HDMI-to-DVI cableConnecting with an MHL-to-HDMI Cable Connecting a Mobile DeviceMENU/123 Menu Network Screen Mirroring Try now Using Screen MirroringConnecting via a mobile device Connecting by automatically allowing the connectionMENU/123 Menu Network Wi-Fi Direct Try now Connecting a mobile device via Samsung Smart ViewOptions Changing the input signal with external devicesConnection notes for Hdmi Connection NotesConnection notes for mobile devices Connection notes for audio devicesConnection notes for computers About the Samsung Smart Control Extra Using the Samsung Smart Control Displaying and using the On-screen Remote Sports Mode Pairing the TV to the Samsung Smart Control Select the Universal remote setup Setting up the universal remote controlMENU/123 Menu System Universal remote setup Try now Controlling the TV with a Keyboard Connecting a keyboardConnecting a USB keyboard Connecting a Bluetooth keyboardKeyboard Language Using the keyboardChanging keyboard settings Switch Input LanguageControlling the TV with a Mouse Connecting a USB mouseConnecting a Bluetooth mouse MENU/123 Menu System Device Manager Mouse Settings Try nowChanging mouse buttons and pointer speed Using a mouseUsing additional functions Connecting a Bluetooth GamepadEntering Text using the On-Screen Qwerty Keypad MENU/123 Menu Picture Open Multi-Link Screen Viewing Multiple Screens or Features with Multi-Link ScreenUsing Multi-Link Screen Learning the basic functionsSelecting the audio-source screen Read before using Multi-Link ScreenSelect Speaker Settings MENU/123 Menu Smart Hub Open Smart Hub Try now Smart HubLaunching Smart Hub automatically Removing or pinning an item in the Recent groupMENU/123 Menu Smart Hub Reset Smart Hub Try now Testing Smart Hub connectionsUsing the Smart Hub Tutorial Resetting Smart HubMENU/123 Menu Smart Hub Samsung Account Try now Using Smart Hub with a Samsung AccountCreating a Samsung account Creating a Samsung accountRegistering your Samsung account to the TV Linking your Samsung account to external service accountsCreating a Samsung account using a Facebook account Signing in to a Samsung accountMENU/123 Menu Smart Hub Samsung Account Edit profile Linking or disconnecting a service accountChanging and adding information to a Samsung account Deleting a Samsung account from the TVViewing the Detailed Information screen Using the Games ServiceFeatured Managing games with the pop-up Options menuManaging downloaded or purchased games Installing and running a gameRegistering a coupon Enabling automatic game updatesRemoving a game Rating a gameManaging Apps with the pop-up Options menu Using the Apps ServiceFeatured Apps Launching an app Installing an appInstalling an app quickly Rearranging apps Removing an app from the TVLocking and unlocking apps Updating appsUsing channel bound apps Rating and sharing a purchased contentUsing other app features and functions Rating ContentMENU/123 Menu Support e-Manual Using the e-ManualLaunching the e-Manual Updating the e-Manual to the latest version Using the buttons in the e-ManualAccessing the associated menu screen from an e-Manual topic You can update the e-Manual in the same way you update appsBrowsing preferences Using the web browserFeatured MY Content Try now Using the MY Content ServiceRead before playing media content Featured MY Content Playing multimedia content in a computer or mobile devicePlaying media content saved on a USB device Previous / Next Buttons and functions available while viewing photosSafely Removing a USB Device Pause / PlayThis mode is supported only when background music is playing Repeat Buttons and functions available while viewing videosRewind / Fast Forward Rotate Picture Off Buttons and functions available while playing musicShuffle Speaker ListPlay Selected Functions on the media content list screenListening to music in HD quality DeleteWeather Using the NewsON ServiceFeatured NewsON NewsMENU/123 Voice Recognition MENU/123 Menu System Voice Recognition Try now Read before using voice recognitionLearning voice recognition basics Adding or deleting trigger words Enabling or disabling TV voiceSelecting a gender for the TV voice Changing the voice recognition languageMENU/123 Menu System Voice Recognition Voice Sensitivity Using imperative voice recognitionUsing interactive voice recognition at a short distance Measuring the Voice Recognition responsivenessMENU/123 Menu System Voice Recognition Enabled Microphones Using voice recognition at a long distanceTesting noise around the TVs built-in microphone MENU/123 Menu Support Voice Recognition Tutorial Try now Using the Voice Recognition TutorialFace the TV camera, and follow the onscreen instructions Controlling the TV using Motions Motion ControlTesting ambient illumination using the TV camera MENU/123 Menu System Motion Control Try nowMENU/123 Menu System Motion Control Motion Control Try now Using the Motion Control TutorialYou can learn the basics of using motion control Activating motion controlMove your hand to move the pointer accordingly Learning motion control basicsFollowing actions are available MENU/123 Menu System Motion Control Pointer Speed Try now Adjusting pointer speedSelect a pointer and adjust its speed Showing and hiding the animated motion guideShowing the motion control screens while viewing a broadcast Changing the motion control screensPage Page Registering your face to your samsung account Using Face recognitionSigning in to a Samsung account using face recognition Changing your login method of face recognitionSchedule Manager Displays the schedule manager Using the guideViewing Digital Broadcast Information at a Glance MENU/123 Menu Broadcasting Guide Try now Try nowRecord Starts instant recording for the selected programme MENU/123 Menu Broadcasting Aerial Try now Changing the broadcast signalChecking digital channel signal info and strength Checking current programme infoYou can record current and upcoming programmes Recording ProgrammesRecording programmes Instant recordingStop Recording / Go to Live TV Using the functions available while recording a programmeMore Info Recording TimeMENU/123 Menu Broadcasting Schedule Manager Managing the schedule recording listViewing recorded programmes Using the functions available while playing a recordingDisplays highlights of the current recording Highlights PlayerSort By Using the functions for the saved file listManaging recorded files Filter BySetting up a schedule viewing for digital channel Setting Up a Schedule ViewingSetting up a schedule viewing for a channel MENU/123 Menu Broadcasting Schedule Manager Try now Setting up a schedule viewing for analogue channelCancelling a Schedule Viewing Editing a Schedule ViewingRecord Using TimeshiftDisplays detailed information about the current programme Pause / Play Add a New List Using the Channel ListMENU/123 Menu Broadcasting Channel List Try now HistoryAerial Removing registered channels Registering, Removing, and Editing ChannelsRegistering and removing channels Editing registered channelsEnabling/Disabling Edit Channel Number function Enabling / Disabling password protection on channelsLocking / Unlocking channels MENU/123 Menu Broadcasting Edit Favourites Try now Creating a Personal Favourites ListRegistering channels as favourites Viewing and selecting channels on favourites lists onlyEditing a Favourites List Using the Edit Favourites screen menu itemsCopying channels from one favourites list to another Removing registered channels from a favourites listRearranging a favourites list Renaming a favourites listChoosing the sports type Making Sports programmes More Realistic with Sports ModeEnabling sports mode Extracting highlights automatically MENU/123 Menu System Sports Mode Auto Highlights Try nowWhen Audio Description is on Manual Highlight ZoomPauses or resumes the video Watch Live TV at the same time Viewing a game recorded in sports modeWhen you are viewing a soccer game in the UHD resolution Showing subtitles TV-Viewing Support FeaturesChanging the subtitle mode MENU/123 Menu System Accessibility Subtitle Try nowMENU/123 Menu Broadcasting Auto Tuning Auto Tuning Try now Setting the preferred languagesSetting the subtitle language MENU/123 Menu System Accessibility SubtitleAudio Description Selecting the broadcast audio languageTuning digital channels Using the Channel SettingsSetting the country area Tuning broadcast signals manuallyTuning analogue channels Fine-Tuning the screenChanging teletext language MENU/123 Menu Broadcasting Channel Settings Digital TextTransferring channel list Reading digital textChoosing a picture mode Adjusting the Picture QualityAdjusting the picture quality Adjusting advanced settings MENU/123 Menu Picture Picture Options Try now Adjusting picture optionsAdjusts the primary colour intensity White Balance Try nowHdmi Black Level Try now Digital Clean View Try nowMpeg Noise Filter Try now Reduces Mpeg noise and improves video qualitySmart LED Film Mode Try nowAnalogue Clean View Auto Motion Plus Try nowStarting 3D Viewing in 3DWhen the TV is connected to a computer Adjusting 3D effects Viewing a picture-in-picture PIP Picture Support FunctionsChanging the picture size Changing the picture size and positionFitting the picture to the screen Changing the picture size in 43 or Screen Fit modeChanging the picture size automatically Listening to audio only Picture Off Resetting the picture mode settingsAdjusting the picture position Using the Panorama PlusChoosing a sound mode Adjusting the Sound QualityApplying sound effects Editing a custom sound Customising soundApplying a custom sound profile Creating a custom sound profileSelecting speakers Using the Sound Support FunctionsSpecifying the TVs installation type Multi-output Audio Listening to the TV through Bluetooth headphonesMENU/123 Menu Sound Speaker Settings Bluetooth Headphones Bluetooth headphone ListSoundBar+Surround SettingsSurround Edit Name Volume LevelAdjusts the volume of the speakers selected in the list Speaker TestEnabling digital audio output Resetting all sound settings Listening to 3D audio in 3D modeMENU/123 Menu System Time Clock Clock Mode Try now Setting the Time and Using the TimerSetting the current time Setting the clock using digital broadcast infoIf the clock is wrong in auto mode Setting the clock manuallySetting the clock automatically Turning on the TV using the on timer Using the timersUsing the sleep timer Sets the time for the TV to turn off automatically Turning off the TV using the off timerMENU/123 Menu System Time Off Timer Try now Music / PhotoMENU/123 Menu System Auto Protection Time Try now MENU/123 Menu System Eco Solution Try nowPreventing screen burn Reducing the energy consumption of the TVMotion Lighting Try now No Signal Power Off Try nowAuto Power Off Try now Eco Sensor Try nowAuto Turn Off Try now Using Anynet+ HDMI-CECSetting up Anynet+ HDMI-CEC MENU/123 Menu System Anynet+ HDMI-CEC Try nowAnynet+ HDMI-CEC Using Anynet+ HDMI-CECSetting up as an Anynet+ HDMI-CEC-enabled device Viewing Anynet+ HDMI-CEC-compliant devicesRead before connecting an Anynet+ HDMI-CEC Updating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version MENU/123 Menu System Smart Security Try now Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code If malicious code is detectedConfiguring additional functions MENU/123 Menu System Accessibility Voice Guide Try now Using Other FunctionsRunning the accessibility functions quickly MENU/123 Menu System Accessibility Try nowEnlarging font for the visually impaired Adjusting the menu transparencyChanging the volume, speed and pitch of the Voice Guide White text on black background high contrastChanging the menu language Learning about the remote control for the visually impairedUsing the Indian Cinema Mode MENU/123 Menu System Indian Cinema ModeChecking Notifications Setting up a passwordAdjusting the viewing angle Enabling game modeLocking/Unlocking the Control Stick Showing/Hiding the Samsung logo while bootingRicher colours and superior picture quality BD Wise Enabling/Disabling sound feedbackRemoving Flickering Enabling the TV to boot fasterEnabling/Disabling the front indicators MENU/123 Menu System General Cube Illumination Enabling/Disabling the welcome soundEnabling/Disabling the stand light MENU/123 Menu System General Welcome SoundBacking up the TV data with UHD Evolution Kit Restoring the TV to the factory settingsUsing the TV as a display model for retail stores Updating recorded programmes MENU/123 Menu System Update Recorded ProgrammesEnabling/ Disabling Data Service function HbbTV Teletext Feature Typical Teletext MENU/123 Menu Support Remote Management Try now What Does Remote Service Do?Getting Support Support through Remote ManagementMENU/123 Menu Support Contact Samsung Finding the contact information for serviceHaving a Samsung Tech remotely service your TV is easy How Does it Work?MENU/123 Menu Support Self Diagnosis Picture Test Try now There Is a Problem with the PictureTesting the picture Menu System Reset Picture MENU/123 Menu Support Self Diagnosis Sound Test Try now Testing the soundCant Hear the Sound Clearly Cant See 3D Images Clearly Testing 3D picture qualityMy Computer Wont Connect There Is a Problem with the BroadcastSchedule Recording/Timeshift Function Isnt Working Cant Connect to the InternetSystem Anynet+ Hdmi Anynet+ HDMI-CEC Isnt WorkingMy File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Signal Information Other IssuesSupport Use Mode to Home Before using the recording and Schedule Recording functions Before Using the Recording and Timeshift FunctionsPage Before using the Timeshift function 3D precautions Read Before Using 3D ModePage Page Safety precautions Recommendation Recommendation disclaimerRecommendation with Voice Interaction 3D Mode Supported Resolutions for 3D ModesRefer to Read Before Playing Photo, Videos, or Music Files ComponentDigital channel Videos/PhotosIf Hdmi UHD Color is set to On Supported Resolutions for each of UHD Input SignalsResolution 3840 x 2160p, 4096 x 2160p If Hdmi UHD Color is set to OffFace recognition Read Before Using Voice, Motion, or Face recognitionPrecautions for Voice, Motion, and Face recognition Using the TV cameraVoice Recognition Requirements for using Voice, Motion, or Face recognitionRequirements for using voice recognition Motion ControlRequirements for Using Motion Recognition Requirements for using Face recognition Read Before Using Apps Read Before Using the Web Browser Page Limitations on use of Photo, Videos, and Music files Read Before Playing Photo, Videos, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVPrecautions for wireless Internet Installing an anti-theft lockRead before setting up a wireless Internet connection Wireless security protocols IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesLicence Page Glossary

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UA55JS9000KXXV, UA55JS9000KXSQ, UA78JS9500KXSQ, UA65JS9000KXXV, UA65JS9500KXXV specifications

The Samsung UA65JS9000KXZN is a premium ultra-high-definition (UHD) television that exemplifies Samsung's commitment to delivering innovative display technology and stunning picture quality. This 65-inch curved screen model is a part of the JS9000 series, designed to provide an immersive viewing experience that captures the attention of any viewer.

One of the standout features of the UA65JS9000KXZN is its SUHD technology. Utilizing Quantum Dot technology, this TV delivers vibrant colors and impressive brightness levels, ensuring that images are lifelike and true to their original intent. The television boasts a resolution of 3840 x 2160 pixels, allowing for enhanced detail and clarity, making it ideal for watching movies, sports, or playing high-definition games.

The curved design of the UA65JS9000KXZN not only provides a sleek aesthetic but also improves the overall viewing experience by immersing viewers in the action. The curvature helps to reduce glare and reflections, allowing for better contrast and a wider field of view, especially in larger rooms. Samsung’s Contrast Enhancer further amplifies the depth and realism of images displayed on the screen.

This model also features the Tizen operating system, which offers a user-friendly interface and access to a plethora of applications and content. Seamlessly switch between live TV, streaming services like Netflix and YouTube, and various apps with ease. The Smart Hub allows users to navigate their favorite content effortlessly while providing personalized recommendations based on viewing habits.

Connectivity options are abundant on the UA65JS9000KXZN. It includes multiple HDMI ports, USB ports, and wireless connectivity options like Wi-Fi and Bluetooth, making it easy to connect external devices such as gaming consoles, sound systems, and streaming devices.

Audiovisually, the UA65JS9000KXZN features Dolby Digital Plus and DTS Premium Sound that deliver exceptional audio quality, enhancing the overall cinematic experience. Additionally, the TV supports HDR (High Dynamic Range), providing stunning contrast and a more extensive range of colors.

In conclusion, the Samsung UA65JS9000KXZN is a cutting-edge television that combines superior picture quality, advanced technology, and a sleek design to enhance the home entertainment experience. With its innovative features and capabilities, it stands out as a compelling choice for anyone looking to elevate their viewing experience to new heights.