Samsung UA65JS9000KXSK manual Finding the contact information for service, How Does it Work?

Page 170

How Does it Work?

Having a Samsung Tech remotely service your TV is easy.

Call the Samsung Contact Centre and ask for remote support.

Open the menu on your TV and go to the Support section.

Select Remote	The agent accesses your
Management, and then	TV.
read and agree to the
service agreements. When
the PIN screen appears,
provide the PIN number
to the agent.

Finding the contact information for service

MENU/123 MENU Support Contact Samsung

You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.

"" To view the Open Source Licence, press the button.

Image 170

Contents Manual Contents Smart Features TV Viewing System and Support Precautions and Notes Setting up Smart Hub Using Smart HubConnecting to the Internet Using Smart HubMENU/123 Menu System Voice Recognition Setting up Voice RecognitionControlling the TV with Your Voice Controlling the TV with your voice MENU/123 Menu System Motion Control Setting up Motion ControlControlling the TV with Your Motion Controlling the TV using motions Using the Samsung Smart Control Operating the TV with the Pointer buttonMENU/123 Menu System Smart Control Settings Setting up the Samsung Smart ControlPairing the TV to the Samsung Smart Control Improving the Viewing Experience of Sports Events Activating Sports ModeMENU/123 Menu System Sports Mode Rearranging or deleting channels Editing ChannelsRunning the Edit Channel function MENU/123 Menu Broadcasting Edit ChannelPlaying Multiple Screens Connecting an Antenna Aerial Using LAN cables Connecting to the InternetEstablishing a wired Internet connection External Modem① IP Router + ② External Modem Connecting to a wired Internet network automaticallyMENU/123 Menu Network Network Settings Try now Establishing a wireless Internet connection Connecting to a wireless internet network automaticallyChanging the name of the TV on a network Connecting to a wireless internet network with WPSChecking the internet connection status MENU/123 Menu Network Network Status Try nowConnecting to a Network via a Mobile Dongle Page IP auto setting failed Troubleshooting Internet Connectivity IssuesTroubleshooting wired Internet connectivity issues Try now No network cable foundUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connected to a local network, but not to the InternetIP auto setting failed Connecting Video Devices Connecting with an Hdmi cableConnecting with a component cable Connecting with a composite A/V cableConnecting with an Hdmi ARC cable Audio Input and Output ConnectionsConnecting with a digital audio optical cable Connecting with a stereo audio cableConnecting a Computer Connecting through the Hdmi portConnecting with an HDMI-to-DVI cable Connecting through your home networkConnecting a Mobile Device Connecting with an MHL-to-HDMI CableConnecting by automatically allowing the connection Using Screen MirroringConnecting via a mobile device MENU/123 Menu Network Screen Mirroring Try nowConnecting a mobile device via Samsung Smart View MENU/123 Menu Network Wi-Fi Direct Try nowChanging the input signal with external devices OptionsConnection Notes Connection notes for HdmiConnection notes for mobile devices Connection notes for audio devicesConnection notes for computers About the Samsung Smart Control Extra Using the Samsung Smart Control Displaying and using the On-screen Remote Sports Mode Pairing the TV to the Samsung Smart Control Select the Universal remote setup Setting up the universal remote controlMENU/123 Menu System Universal remote setup Try now Connecting a Bluetooth keyboard Connecting a keyboardConnecting a USB keyboard Controlling the TV with a KeyboardSwitch Input Language Using the keyboardChanging keyboard settings Keyboard LanguageMENU/123 Menu System Device Manager Mouse Settings Try now Connecting a USB mouseConnecting a Bluetooth mouse Controlling the TV with a MouseUsing a mouse Changing mouse buttons and pointer speedUsing additional functions Connecting a Bluetooth GamepadEntering Text using the On-Screen Qwerty Keypad Learning the basic functions Viewing Multiple Screens or Features with Multi-Link ScreenUsing Multi-Link Screen MENU/123 Menu Picture Open Multi-Link ScreenSelecting the audio-source screen Read before using Multi-Link ScreenSelect Speaker Settings Removing or pinning an item in the Recent group Smart HubLaunching Smart Hub automatically MENU/123 Menu Smart Hub Open Smart Hub Try nowResetting Smart Hub Testing Smart Hub connectionsUsing the Smart Hub Tutorial MENU/123 Menu Smart Hub Reset Smart Hub Try nowCreating a Samsung account Using Smart Hub with a Samsung AccountCreating a Samsung account MENU/123 Menu Smart Hub Samsung Account Try nowSigning in to a Samsung account Linking your Samsung account to external service accountsCreating a Samsung account using a Facebook account Registering your Samsung account to the TVDeleting a Samsung account from the TV Linking or disconnecting a service accountChanging and adding information to a Samsung account MENU/123 Menu Smart Hub Samsung Account Edit profileManaging games with the pop-up Options menu Using the Games ServiceFeatured Viewing the Detailed Information screenInstalling and running a game Managing downloaded or purchased gamesRating a game Enabling automatic game updatesRemoving a game Registering a couponManaging Apps with the pop-up Options menu Using the Apps ServiceFeatured Apps Launching an app Installing an appInstalling an app quickly Updating apps Removing an app from the TVLocking and unlocking apps Rearranging appsRating Content Rating and sharing a purchased contentUsing other app features and functions Using channel bound appsMENU/123 Menu Support e-Manual Using the e-ManualLaunching the e-Manual You can update the e-Manual in the same way you update apps Using the buttons in the e-ManualAccessing the associated menu screen from an e-Manual topic Updating the e-Manual to the latest versionUsing the web browser Browsing preferencesFeatured MY Content Try now Using the MY Content ServiceRead before playing media content Featured MY Content Playing multimedia content in a computer or mobile devicePlaying media content saved on a USB device Pause / Play Buttons and functions available while viewing photosSafely Removing a USB Device Previous / NextThis mode is supported only when background music is playing Repeat Buttons and functions available while viewing videosRewind / Fast Forward Rotate Speaker List Buttons and functions available while playing musicShuffle Picture OffDelete Functions on the media content list screenListening to music in HD quality Play SelectedNews Using the NewsON ServiceFeatured NewsON WeatherMENU/123 Voice Recognition MENU/123 Menu System Voice Recognition Try now Read before using voice recognitionLearning voice recognition basics Changing the voice recognition language Enabling or disabling TV voiceSelecting a gender for the TV voice Adding or deleting trigger wordsMeasuring the Voice Recognition responsiveness Using imperative voice recognitionUsing interactive voice recognition at a short distance MENU/123 Menu System Voice Recognition Voice SensitivityMENU/123 Menu System Voice Recognition Enabled Microphones Using voice recognition at a long distanceTesting noise around the TVs built-in microphone Using the Voice Recognition Tutorial MENU/123 Menu Support Voice Recognition Tutorial Try nowMENU/123 Menu System Motion Control Try now Controlling the TV using Motions Motion ControlTesting ambient illumination using the TV camera Face the TV camera, and follow the onscreen instructionsActivating motion control Using the Motion Control TutorialYou can learn the basics of using motion control MENU/123 Menu System Motion Control Motion Control Try nowMove your hand to move the pointer accordingly Learning motion control basicsFollowing actions are available Showing and hiding the animated motion guide Adjusting pointer speedSelect a pointer and adjust its speed MENU/123 Menu System Motion Control Pointer Speed Try nowChanging the motion control screens Showing the motion control screens while viewing a broadcastPage Page Using Face recognition Registering your face to your samsung accountChanging your login method of face recognition Signing in to a Samsung account using face recognitionMENU/123 Menu Broadcasting Guide Try now Try now Using the guideViewing Digital Broadcast Information at a Glance Schedule Manager Displays the schedule managerRecord Starts instant recording for the selected programme Checking current programme info Changing the broadcast signalChecking digital channel signal info and strength MENU/123 Menu Broadcasting Aerial Try nowInstant recording Recording ProgrammesRecording programmes You can record current and upcoming programmesRecording Time Using the functions available while recording a programmeMore Info Stop Recording / Go to Live TVManaging the schedule recording list MENU/123 Menu Broadcasting Schedule ManagerUsing the functions available while playing a recording Viewing recorded programmesHighlights Player Displays highlights of the current recordingFilter By Using the functions for the saved file listManaging recorded files Sort BySetting up a schedule viewing for digital channel Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Editing a Schedule Viewing Setting up a schedule viewing for analogue channelCancelling a Schedule Viewing MENU/123 Menu Broadcasting Schedule Manager Try nowRecord Using TimeshiftDisplays detailed information about the current programme Pause / Play History Using the Channel ListMENU/123 Menu Broadcasting Channel List Try now Add a New ListAerial Editing registered channels Registering, Removing, and Editing ChannelsRegistering and removing channels Removing registered channelsEnabling/Disabling Edit Channel Number function Enabling / Disabling password protection on channelsLocking / Unlocking channels Viewing and selecting channels on favourites lists only Creating a Personal Favourites ListRegistering channels as favourites MENU/123 Menu Broadcasting Edit Favourites Try nowUsing the Edit Favourites screen menu items Editing a Favourites ListRenaming a favourites list Removing registered channels from a favourites listRearranging a favourites list Copying channels from one favourites list to anotherChoosing the sports type Making Sports programmes More Realistic with Sports ModeEnabling sports mode Extracting highlights automatically MENU/123 Menu System Sports Mode Auto Highlights Try nowWhen Audio Description is on Zoom Manual HighlightPauses or resumes the video Watch Live TV at the same time Viewing a game recorded in sports modeWhen you are viewing a soccer game in the UHD resolution MENU/123 Menu System Accessibility Subtitle Try now TV-Viewing Support FeaturesChanging the subtitle mode Showing subtitlesMENU/123 Menu System Accessibility Subtitle Setting the preferred languagesSetting the subtitle language MENU/123 Menu Broadcasting Auto Tuning Auto Tuning Try nowSelecting the broadcast audio language Audio DescriptionTuning broadcast signals manually Using the Channel SettingsSetting the country area Tuning digital channelsFine-Tuning the screen Tuning analogue channelsReading digital text MENU/123 Menu Broadcasting Channel Settings Digital TextTransferring channel list Changing teletext languageAdjusting the Picture Quality Choosing a picture modeAdjusting the picture quality Adjusting advanced settings White Balance Try now Adjusting picture optionsAdjusts the primary colour intensity MENU/123 Menu Picture Picture Options Try nowReduces Mpeg noise and improves video quality Digital Clean View Try nowMpeg Noise Filter Try now Hdmi Black Level Try nowAuto Motion Plus Try now Film Mode Try nowAnalogue Clean View Smart LEDViewing in 3D Starting 3DWhen the TV is connected to a computer Adjusting 3D effects Picture Support Functions Viewing a picture-in-picture PIPChanging the picture size and position Changing the picture sizeFitting the picture to the screen Changing the picture size in 43 or Screen Fit modeChanging the picture size automatically Using the Panorama Plus Resetting the picture mode settingsAdjusting the picture position Listening to audio only Picture OffAdjusting the Sound Quality Choosing a sound modeApplying sound effects Creating a custom sound profile Customising soundApplying a custom sound profile Editing a custom soundSelecting speakers Using the Sound Support FunctionsSpecifying the TVs installation type Bluetooth headphone List Listening to the TV through Bluetooth headphonesMENU/123 Menu Sound Speaker Settings Bluetooth Headphones Multi-output AudioSoundBar+Surround SettingsSurround Speaker Test Volume LevelAdjusts the volume of the speakers selected in the list Edit NameEnabling digital audio output Listening to 3D audio in 3D mode Resetting all sound settingsSetting the clock using digital broadcast info Setting the Time and Using the TimerSetting the current time MENU/123 Menu System Time Clock Clock Mode Try nowIf the clock is wrong in auto mode Setting the clock manuallySetting the clock automatically Turning on the TV using the on timer Using the timersUsing the sleep timer Music / Photo Turning off the TV using the off timerMENU/123 Menu System Time Off Timer Try now Sets the time for the TV to turn off automaticallyReducing the energy consumption of the TV MENU/123 Menu System Eco Solution Try nowPreventing screen burn MENU/123 Menu System Auto Protection Time Try nowEco Sensor Try now No Signal Power Off Try nowAuto Power Off Try now Motion Lighting Try nowMENU/123 Menu System Anynet+ HDMI-CEC Try now Using Anynet+ HDMI-CECSetting up Anynet+ HDMI-CEC Auto Turn Off Try nowViewing Anynet+ HDMI-CEC-compliant devices Using Anynet+ HDMI-CECSetting up as an Anynet+ HDMI-CEC-enabled device Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version If malicious code is detected Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code MENU/123 Menu System Smart Security Try nowConfiguring additional functions MENU/123 Menu System Accessibility Try now Using Other FunctionsRunning the accessibility functions quickly MENU/123 Menu System Accessibility Voice Guide Try nowWhite text on black background high contrast Adjusting the menu transparencyChanging the volume, speed and pitch of the Voice Guide Enlarging font for the visually impairedMENU/123 Menu System Indian Cinema Mode Learning about the remote control for the visually impairedUsing the Indian Cinema Mode Changing the menu languageEnabling game mode Setting up a passwordAdjusting the viewing angle Checking NotificationsEnabling/Disabling sound feedback Showing/Hiding the Samsung logo while bootingRicher colours and superior picture quality BD Wise Locking/Unlocking the Control StickRemoving Flickering Enabling the TV to boot fasterEnabling/Disabling the front indicators MENU/123 Menu System General Welcome Sound Enabling/Disabling the welcome soundEnabling/Disabling the stand light MENU/123 Menu System General Cube IlluminationBacking up the TV data with UHD Evolution Kit Restoring the TV to the factory settingsUsing the TV as a display model for retail stores MENU/123 Menu System Update Recorded Programmes Updating recorded programmesEnabling/ Disabling Data Service function HbbTV Teletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Getting Support MENU/123 Menu Support Remote Management Try nowHow Does it Work? Finding the contact information for serviceHaving a Samsung Tech remotely service your TV is easy MENU/123 Menu Support Contact SamsungMENU/123 Menu Support Self Diagnosis Picture Test Try now There Is a Problem with the PictureTesting the picture Menu System Reset Picture MENU/123 Menu Support Self Diagnosis Sound Test Try now Testing the soundCant Hear the Sound Clearly Testing 3D picture quality Cant See 3D Images ClearlyThere Is a Problem with the Broadcast My Computer Wont ConnectCant Connect to the Internet Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working System Anynet+ HdmiMy File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Other Issues Signal InformationSupport Use Mode to Home Before Using the Recording and Timeshift Functions Before using the recording and Schedule Recording functionsPage Before using the Timeshift function Read Before Using 3D Mode 3D precautionsPage Page Safety precautions Recommendation Recommendation disclaimerRecommendation with Voice Interaction Supported Resolutions for 3D Modes 3D ModeVideos/Photos ComponentDigital channel Refer to Read Before Playing Photo, Videos, or Music FilesIf Hdmi UHD Color is set to Off Supported Resolutions for each of UHD Input SignalsResolution 3840 x 2160p, 4096 x 2160p If Hdmi UHD Color is set to OnUsing the TV camera Read Before Using Voice, Motion, or Face recognitionPrecautions for Voice, Motion, and Face recognition Face recognitionMotion Control Requirements for using Voice, Motion, or Face recognitionRequirements for using voice recognition Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face recognition Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Videos, or Music Files Limitations on use of Photo, Videos, and Music filesSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Read After Installing the TV Picture sizes and input signalsPrecautions for wireless Internet Installing an anti-theft lockRead before setting up a wireless Internet connection Wireless security protocols Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothLicence Page Glossary

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UA55JS9000KXXV, UA55JS9000KXSQ, UA78JS9500KXSQ, UA65JS9000KXXV, UA65JS9500KXXV specifications

The Samsung UA65JS9000KXZN is a premium ultra-high-definition (UHD) television that exemplifies Samsung's commitment to delivering innovative display technology and stunning picture quality. This 65-inch curved screen model is a part of the JS9000 series, designed to provide an immersive viewing experience that captures the attention of any viewer.

One of the standout features of the UA65JS9000KXZN is its SUHD technology. Utilizing Quantum Dot technology, this TV delivers vibrant colors and impressive brightness levels, ensuring that images are lifelike and true to their original intent. The television boasts a resolution of 3840 x 2160 pixels, allowing for enhanced detail and clarity, making it ideal for watching movies, sports, or playing high-definition games.

The curved design of the UA65JS9000KXZN not only provides a sleek aesthetic but also improves the overall viewing experience by immersing viewers in the action. The curvature helps to reduce glare and reflections, allowing for better contrast and a wider field of view, especially in larger rooms. Samsung’s Contrast Enhancer further amplifies the depth and realism of images displayed on the screen.

This model also features the Tizen operating system, which offers a user-friendly interface and access to a plethora of applications and content. Seamlessly switch between live TV, streaming services like Netflix and YouTube, and various apps with ease. The Smart Hub allows users to navigate their favorite content effortlessly while providing personalized recommendations based on viewing habits.

Connectivity options are abundant on the UA65JS9000KXZN. It includes multiple HDMI ports, USB ports, and wireless connectivity options like Wi-Fi and Bluetooth, making it easy to connect external devices such as gaming consoles, sound systems, and streaming devices.

Audiovisually, the UA65JS9000KXZN features Dolby Digital Plus and DTS Premium Sound that deliver exceptional audio quality, enhancing the overall cinematic experience. Additionally, the TV supports HDR (High Dynamic Range), providing stunning contrast and a more extensive range of colors.

In conclusion, the Samsung UA65JS9000KXZN is a cutting-edge television that combines superior picture quality, advanced technology, and a sleek design to enhance the home entertainment experience. With its innovative features and capabilities, it stands out as a compelling choice for anyone looking to elevate their viewing experience to new heights.