Troubleshooting and Maintenance | Samsung UE55MU6220WXXN guide

06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected ( > Source).

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning Settings > Auto Tuning).

–– This function is only available on certain models in specific geographical areas.

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UE55MU6220WXXN specifications

The Samsung UE55MU6220WXXN is a remarkable addition to the family of 4K Ultra HD televisions, offering a blend of cutting-edge technology and elegant design. With a 55-inch display, this smart TV provides an immersive viewing experience, making it perfect for both movie enthusiasts and casual viewers alike.

One of the standout features of the UE55MU6220 is its 4K resolution, boasting a pixel resolution of 3840 x 2160. This ensures stunning clarity and detail, bringing your favorite shows and movies to life. Coupled with HDR (High Dynamic Range) technology, the TV enhances brightness and contrast, allowing users to enjoy a wider color spectrum and more lifelike images. This is particularly beneficial for darker scenes, where details are often lost.

The television is powered by Samsung’s Smart Hub platform, providing seamless access to a myriad of streaming services such as Netflix, Amazon Prime Video, and YouTube, as well as a range of apps. The intuitive interface makes it easy to navigate through content, enabling users to quickly find their favorite videos or search for new ones.

Another notable characteristic of the UE55MU6220 is its inclusion of the UHD Upscaling feature. This advanced technology intelligently enhances lower resolution content, converting it to near-4K quality. As a result, older movies and television shows look sharper and more detailed, making it an excellent feature for those who enjoy classic films.

The design of the UE55MU6220 is sleek and modern, featuring thin bezels that maximize the screen area and minimize distraction. The stand is sturdy yet minimalistic, allowing it to fit seamlessly in various living room styles. Additionally, the TV supports multiple connectivity options, including HDMI and USB ports, facilitating easy connections to external devices like gaming consoles and Blu-ray players.

Sound quality is equally important for an immersive experience. The UE55MU6220 comes equipped with Dolby Digital Plus technology, providing clear and rich audio that complements the stunning visuals. This ensures that whether it is a quiet dialogue or an action-packed scene, users can appreciate the sound quality.

In conclusion, the Samsung UE55MU6220WXXN combines impressive display technology, smart features, and a sleek design, making it a top choice for anyone seeking a premium 4K viewing experience in their home.