Samsung UA46H5303AWXSQ, UA32H4303AKXXS manual Getting Support, Support through Remote Management

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Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you ●● Perform a factory reset your TV

●● Install recommended firmware updates

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Contents Manual Contents Smart Features TV Viewing Features Picture and Sound Settings Troubleshooting Aerial Connection Video Device Connection HdmiHdmi Connection Component Connection AV Connection TV Audio through the External Speakers Digital Audio Optical Connection Audio Out Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Samsung Link Connecting via Home Network DlnaConnecting with a Mobile Device Not searching for the TV on mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Allow/Reject the connection via mobile devicesNetwork Wi-Fi Direct Try Now 111Connecting via Samsung Link Name of TV on Network Input Signal SelectionUniversal remote setup Network Device Name Try NowSystem Device Manager Keyboard Settings Try Now Connecting a KeyboardConnecting a USB Keyboard Controlling the TV with a KeyboardChanging Keyboards Try Now Using the KeyboardSwitch Input Language Keyboard typeSystem Device Manager Mouse Settings Try Now Connecting a MouseConnecting a USB Mouse Controlling the TV with a MouseChanging Mouse Buttons and Pointer Speed Try Now Using the MouseChanging Mice Try Now Primary ButtonEntering Text Using Qwerty Using Additional FunctionsEstablishing a Wired Internet Connection Connecting a LAN CableNetwork Network Settings Try Now Connecting to a Wired Internet Network AutomaticallyConnecting to a Wired Internet Network Manually Network Network SettingsIP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network AutomaticallyConnecting to a Wireless Internet Network Manually Wireless networkConnecting to a Wireless Internet Network with WPS 111 222IP auto setting failed Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues No network cable found Try Now Try NowWireless network connection failed, Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesUnable to connect to a wireless router Try Now Try Now Mobile Network Supported Telecom and Model NamePage Checking the Internet Connection Status Network Network Status Try NowSmart Hub Open Smart Hub Try Now Testing Smart Hub connectionsSmart Hub Support Self Diagnosis Smart Hub Connection TestOpening the Home Screen Setting your favourite itemDeleting browsing history Moving to the Panel Screen Samsung AppsSmart Hub Reset Smart Hub Try Now Using the Smart Hub TutorialResetting Smart Hub Support Smart Hub TutorialCreating a Samsung Account Using Smart Hub with Samsung AccountSmart Hub Samsung Account Try Now Logging into and Saving a Samsung Account Creating a Samsung Account using a Facebook AccountSigning into Samsung Account Easily Logging Into Your Samsung Account Saved on the TVLinking My Samsung and App Accounts Disconnecting a Linked AccountSmart Hub Samsung Account Link Service Accounts Linking an App AccountSmart Hub Samsung Account Changing and Adding Information to Samsung AccountDeleting All Samsung Accounts from the TV Smart Hub Samsung Account Remove Accounts from TVUsing Samsung Apps Panel Using Pop-Up Menu Functions Quick Installation Installing an AppInstalling an App from the Detailed App Information Screen Manual Default AppsLaunching an App Web BrowserCommand and Status Bar at a Glance Using Web BrowserBrowsing Methods Search Browsing PreferencesAdd to Bookmark Approved SitesPrivate browsing on / Private browsing off Set Search EngineRemoving an App from the TV Rearranging Apps on the Samsung Apps ScreenRemoving an App Smart Hub Apps Settings Samsung Apps FeaturesSetting Auto App Update Smart Hub Apps Settings Try NowUsing an App while Watching TV Setting Push NotificationUsing SyncPlus while Watching TV Playing Photos, Videos, and Music Multimedia Playing Media Contents from a USB Device Playing Multimedia Content Saved in a Computer/Mobile Device Allowing Connection with a Computer/Mobile DeviceWhen Connected through Home Network Dlna When Connected through Samsung LinkPause / Play Buttons and Functions Available while Viewing PhotosPrevious / Next Buttons and Functions Available while Watching Video Rewind / Fast ForwardSound Mode Buttons and Functions Available while Playing Music ShuffleFilter Functions on the Media Content List ScreenOptions Digital Broadcast Information at a Glance Using the GuideBroadcasting Guide Support Self Diagnosis Signal Information Try Now Digital Signal Info and StrengthChecking the Current Programme Info Digital Channel Schedule Viewing Setting Up a Schedule ViewingSetting Up Schedule Viewing Analogue Channel Schedule ViewingEditing Schedule Viewing Sessions Managing the Schedule Viewing ListDeleting Schedule Viewing Sessions Broadcasting Schedule ManagerUsing the Channel List Broadcasting Channel List Try NowRemoving Registered Channels Registering, Removing, and Editing ChannelsRegistering and Removing Channels Broadcasting Edit Channel Try NowEditing Registered Channels Select AllEdit Channel Number Enabling/Disabling Password Protection on ChannelsLocking/ Unlocking Channels Broadcasting Edit Channel NumberRegistering the Current Channel as a Favourites Creating a Personal Favourites ListRegistering a Channel as Favourites Registering Multiple Channels as FavouritesViewing Favourites List Channels Only Edit Favourites FeaturesEditing a Favourites List Removing Registered Channels from a Favourites List Rearranging a Favourites ListRenaming a Favourites List Copying a Favourites List to a Different Favourites ListSystem Soccer Mode Try Now Watching a Sports Game Realistically Soccer ModeEnabling Soccer Mode System Soccer Mode Soccer ModeZoom Functions Available in Soccer ModeGo to Social TV / Social TV Subtitle Options TV-Viewing Support FeaturesShowing Subtitles Changing Teletext LanguagePIP Broadcast Viewing Auto Tuning Broadcasting Auto Tuning Try NowSelect Broadcasting Auto Tuning Scanning for Available ChannelsAudio Description System Accessibility Audio DescriptionSelecting the Broadcast Audio Options Broadcasting Audio Options Try Now Audio LanguageManual Tuning Using the Channel SettingsCountry or Area Digital Channel Tuning Fine-Tuning the ScreenWhen Aerial Source is set to Terrestrial or Cable Analogue Channel TuningBroadcasting Channel Settings Transfer Channel List Transfer Channel ListChanging the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing EnvironmentAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance Try Now Motion Lighting Try NowAdjusting the Picture for Easier Viewing Picture Options Analogue Clean View Film Mode Try NowAuto Motion Plus Picture Support Functions Picture PIPChanging the Picture Size and Position Choosing the Right Screen SizeAdjusting the Screen Position Resetting the Picture Mode SettingsAdjusting the 43 Screen Size Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentDTS TruDialog Try Now Using Sound EffectsSound Sound Effect Try Now Equaliser Try NowSound Speaker Settings TV Installation Type Designating the TVs Installation TypeSound Speaker Settings TV Sound Output Try Now Sound Support FunctionsEnabling the Sound Additional Settings Resetting All Sound Settings Sound Reset Sound Try NowSetting the Clock using Digital Broadcast Info Setting the Time and Using the TimerSetting the Current Time If the Clock is Wrong in Auto ModeUsing the Sleep Timer Using the TimersTurning On the TV using On Timer Aerial Turning Off the TV Using Off TimerSystem Time Off Timer Try Now Music / PhotoUsing Energy Saving Features Using the Screen Burn Protection and Energy Saving FeaturesPreventing Screen Burn Loading Pages using Keywords Using the e-ManualAdditional e-Manual Features Launching the e-ManualUpdating the e-Manual to the Latest Version Using History to Load Previously Read PagesAccessing the Menu from the e-Manual Try Now Loading Pages from the IndexSupport Software Update Update now Updating Software using a USB connectionSupport Software Update Try Now Updating the SoftwareProtecting the TV from Hacking and malicious code Enabling Automatic Software UpdatesSoftware update via satellite channel Checking the TV and Connected Storage MediaAutomatically Adding malicious code to the Blocked List Automatically Scanning when the TV is Powered OnSystem Smart Security Settings Auto Scan If malicious code is detectedSystem Accessibility Menu Transparency Try Now Adjusting the Menu TransparencySystem Accessibility High Contrast Try Now Enabling the High ContrastChanging the Menu Language Setting Up a PasswordExpanding the Smart Hubs Focus Area Checking NotificationsProgramme Rating Lock Enabling Game ModeEnjoying Rich Colours and Superior Picture Quality BD Wise Locking/Unlocking the Panel Keys Showing/Hiding the Samsung Logo while BootingSystem General Boot Logo Try Now System General Panel Lock Try NowSystem DivX Video On Demand Try Now Support Use Mode Try Now Restoring the TV to the Factory SettingsSupport Self Diagnosis Reset Try Now Turning the TV into a Display Model for retail storesTeletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Getting Support Support Remote Management Try NowHow Does it Work? Testing the Picture There is a problem with the screenFinding the Information You Need for Service Support Contact Samsung Try NowJacks are plugged into their proper connectors Sharpness, Colour, and Tint G/R settingsAuto Tuning function Cant hear the sound clearly Testing the SoundSupport Self Diagnosis Sound Test Try Now Computer wont connect There is a problem with the broadcastCant connect to the Internet Want to reset the TV Am having trouble launching/using appsMy file wont play Other Issues Signal InformationChange the Use Mode Support Use Mode to Home Use Read Before Using Samsung Apps Web Browser Restrictions Page Photo, Video, and Music File Use Limitations Read Before Playing Photo, Video, or Music FilesStorage Device File Transfers Supported External Subtitles Supported Internal SubtitlesSupported Image Formats and Resolutions Supported Music Formats and CodecsSupported Video Codecs Video Decoders Other RestrictionsAudio Decoders Picture Sizes and Input Signals Read After Installing the TVInstalling an Anti-Theft Kensington Lock Wireless Internet Precautions Read Before Setting Up a Wireless Internet ConnectionWireless Security Protocols Read Before Connecting a Computer Supported Resolutions LED 4 seriesVesa DMT LED 5, 6 series Vesa DMT Supported Video Resolutions CEA-861Licence Page Glossary

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