Samsung UA48H5203AKXXV, UA32H4303AKXXS, UA58H5203AKXXV, UA40H6203AKXXV manual Troubleshooting

Page 5

Troubleshooting

Getting Support

118 Support through Remote Management

120 Finding the Information You Need for Service

There is a problem with the screen.

120 Testing the Picture

I can't hear the sound clearly.

123 Testing the Sound

There is a problem with the broadcast.

The computer won't connect.

I can't connect to the Internet.

I am having trouble launching/using apps. My file won't play.

I want to reset the TV.

Other Issues

Notes and Precautions

Read Before Using SAMSUNG APPS

Web Browser Restrictions

Read Before Playing Photo, Video, or Music Files

131 Photo, Video, and Music File Use Limitations

131Storage Device File Transfers

132Supported External Subtitles

132Supported Internal Subtitles

133Supported Image Formats and Resolutions

133Supported Music Formats and Codecs

134Supported Video Codecs

Read After Installing the TV

136 Picture Sizes and Input Signals

136Installing an Anti-Theft Kensington Lock

137Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported Resolutions)

138LED 4 series

140LED 5, 6 series

Supported Video Resolutions

142 CEA-861

Licence

Glossary

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Contents Manual Contents Smart Features TV Viewing Features Picture and Sound Settings Troubleshooting Aerial Connection Hdmi Video Device ConnectionHdmi Connection Component Connection AV Connection TV Audio through the External Speakers Digital Audio Optical Connection Audio Out Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Dlna Connecting via Samsung LinkConnecting with a Mobile Device Mobile Device Screen on TV Screen Mirroring Connecting via a mobile deviceNot searching for the TV on mobile devices Allow/Reject the connection via mobile devices111 Network Wi-Fi Direct Try NowConnecting via Samsung Link Universal remote setup Input Signal SelectionName of TV on Network Network Device Name Try NowConnecting a USB Keyboard Connecting a KeyboardSystem Device Manager Keyboard Settings Try Now Controlling the TV with a KeyboardSwitch Input Language Using the KeyboardChanging Keyboards Try Now Keyboard typeConnecting a USB Mouse Connecting a MouseSystem Device Manager Mouse Settings Try Now Controlling the TV with a MouseChanging Mice Try Now Using the MouseChanging Mouse Buttons and Pointer Speed Try Now Primary ButtonUsing Additional Functions Entering Text Using QwertyConnecting a LAN Cable Establishing a Wired Internet ConnectionConnecting to a Wired Internet Network Manually Connecting to a Wired Internet Network AutomaticallyNetwork Network Settings Try Now Network Network SettingsIP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet ConnectionWireless network Connecting to a Wireless Internet Network Manually111 222 Connecting to a Wireless Internet Network with WPSTroubleshooting Wired Internet Connectivity Issues Troubleshooting Internet Connectivity IssuesIP auto setting failed Try Now No network cable found Try Now Try NowUnable to connect to a wireless router Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesWireless network connection failed, Try Now Try Now Supported Telecom and Model Name Mobile NetworkPage Network Network Status Try Now Checking the Internet Connection StatusSmart Hub Testing Smart Hub connectionsSmart Hub Open Smart Hub Try Now Support Self Diagnosis Smart Hub Connection TestDeleting browsing history Setting your favourite itemOpening the Home Screen Samsung Apps Moving to the Panel ScreenResetting Smart Hub Using the Smart Hub TutorialSmart Hub Reset Smart Hub Try Now Support Smart Hub TutorialSmart Hub Samsung Account Try Now Using Smart Hub with Samsung AccountCreating a Samsung Account Signing into Samsung Account Creating a Samsung Account using a Facebook AccountLogging into and Saving a Samsung Account Easily Logging Into Your Samsung Account Saved on the TVSmart Hub Samsung Account Link Service Accounts Disconnecting a Linked AccountLinking My Samsung and App Accounts Linking an App AccountDeleting All Samsung Accounts from the TV Changing and Adding Information to Samsung AccountSmart Hub Samsung Account Smart Hub Samsung Account Remove Accounts from TVUsing Samsung Apps Panel Using Pop-Up Menu Functions Installing an App from the Detailed App Information Screen Installing an AppQuick Installation Launching an App Default AppsManual Web BrowserBrowsing Methods Using Web BrowserCommand and Status Bar at a Glance Add to Bookmark Browsing PreferencesSearch Approved SitesSet Search Engine Private browsing on / Private browsing offRemoving an App Rearranging Apps on the Samsung Apps ScreenRemoving an App from the TV Setting Auto App Update Samsung Apps FeaturesSmart Hub Apps Settings Smart Hub Apps Settings Try NowUsing SyncPlus while Watching TV Setting Push NotificationUsing an App while Watching TV Playing Photos, Videos, and Music Multimedia Playing Media Contents from a USB Device Allowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile DeviceWhen Connected through Samsung Link When Connected through Home Network DlnaPrevious / Next Buttons and Functions Available while Viewing PhotosPause / Play Rewind / Fast Forward Buttons and Functions Available while Watching VideoSound Mode Shuffle Buttons and Functions Available while Playing MusicOptions Functions on the Media Content List ScreenFilter Broadcasting Guide Using the GuideDigital Broadcast Information at a Glance Checking the Current Programme Info Digital Signal Info and StrengthSupport Self Diagnosis Signal Information Try Now Setting Up Schedule Viewing Setting Up a Schedule ViewingDigital Channel Schedule Viewing Analogue Channel Schedule ViewingDeleting Schedule Viewing Sessions Managing the Schedule Viewing ListEditing Schedule Viewing Sessions Broadcasting Schedule ManagerBroadcasting Channel List Try Now Using the Channel ListRegistering and Removing Channels Registering, Removing, and Editing ChannelsRemoving Registered Channels Broadcasting Edit Channel Try NowSelect All Editing Registered ChannelsLocking/ Unlocking Channels Enabling/Disabling Password Protection on ChannelsEdit Channel Number Broadcasting Edit Channel NumberRegistering a Channel as Favourites Creating a Personal Favourites ListRegistering the Current Channel as a Favourites Registering Multiple Channels as FavouritesEditing a Favourites List Edit Favourites FeaturesViewing Favourites List Channels Only Rearranging a Favourites List Removing Registered Channels from a Favourites ListCopying a Favourites List to a Different Favourites List Renaming a Favourites ListEnabling Soccer Mode Watching a Sports Game Realistically Soccer ModeSystem Soccer Mode Try Now System Soccer Mode Soccer ModeGo to Social TV / Social TV Functions Available in Soccer ModeZoom Showing Subtitles TV-Viewing Support FeaturesSubtitle Options Changing Teletext LanguagePIP Broadcast Viewing Select Broadcasting Auto Tuning Broadcasting Auto Tuning Try NowAuto Tuning Scanning for Available ChannelsSelecting the Broadcast Audio Options System Accessibility Audio DescriptionAudio Description Broadcasting Audio Options Try Now Audio LanguageCountry or Area Using the Channel SettingsManual Tuning When Aerial Source is set to Terrestrial or Cable Fine-Tuning the ScreenDigital Channel Tuning Analogue Channel TuningTransfer Channel List Broadcasting Channel Settings Transfer Channel ListChoosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture QualityAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now White Balance Try NowAdjusting the Picture for Easier Viewing Picture Options Auto Motion Plus Film Mode Try NowAnalogue Clean View Picture PIP Picture Support FunctionsChoosing the Right Screen Size Changing the Picture Size and PositionAdjusting the 43 Screen Size Resetting the Picture Mode SettingsAdjusting the Screen Position Choosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound EffectsSound Sound Effect Try Now Using Sound EffectsDTS TruDialog Try Now Equaliser Try NowSound Speaker Settings TV Sound Output Try Now Designating the TVs Installation TypeSound Speaker Settings TV Installation Type Sound Support FunctionsEnabling the Sound Additional Settings Sound Reset Sound Try Now Resetting All Sound SettingsSetting the Current Time Setting the Time and Using the TimerSetting the Clock using Digital Broadcast Info If the Clock is Wrong in Auto ModeTurning On the TV using On Timer Using the TimersUsing the Sleep Timer System Time Off Timer Try Now Turning Off the TV Using Off TimerAerial Music / PhotoPreventing Screen Burn Using the Screen Burn Protection and Energy Saving FeaturesUsing Energy Saving Features Additional e-Manual Features Using the e-ManualLoading Pages using Keywords Launching the e-ManualAccessing the Menu from the e-Manual Try Now Using History to Load Previously Read PagesUpdating the e-Manual to the Latest Version Loading Pages from the IndexSupport Software Update Try Now Updating Software using a USB connectionSupport Software Update Update now Updating the SoftwareSoftware update via satellite channel Enabling Automatic Software UpdatesProtecting the TV from Hacking and malicious code Checking the TV and Connected Storage MediaSystem Smart Security Settings Auto Scan Automatically Scanning when the TV is Powered OnAutomatically Adding malicious code to the Blocked List If malicious code is detectedSystem Accessibility High Contrast Try Now Adjusting the Menu TransparencySystem Accessibility Menu Transparency Try Now Enabling the High ContrastExpanding the Smart Hubs Focus Area Setting Up a PasswordChanging the Menu Language Checking NotificationsEnjoying Rich Colours and Superior Picture Quality BD Wise Enabling Game ModeProgramme Rating Lock System General Boot Logo Try Now Showing/Hiding the Samsung Logo while BootingLocking/Unlocking the Panel Keys System General Panel Lock Try NowSystem DivX Video On Demand Try Now Support Self Diagnosis Reset Try Now Restoring the TV to the Factory SettingsSupport Use Mode Try Now Turning the TV into a Display Model for retail storesTeletext Feature Typical Teletext Getting Support What Does Remote Service Do?Support through Remote Management Support Remote Management Try NowHow Does it Work? Finding the Information You Need for Service There is a problem with the screenTesting the Picture Support Contact Samsung Try NowSharpness, Colour, and Tint G/R settings Jacks are plugged into their proper connectorsAuto Tuning function Support Self Diagnosis Sound Test Try Now Testing the SoundCant hear the sound clearly Cant connect to the Internet There is a problem with the broadcastComputer wont connect My file wont play Am having trouble launching/using appsWant to reset the TV Signal Information Other IssuesChange the Use Mode Support Use Mode to Home Use Read Before Using Samsung Apps Web Browser Restrictions Page Storage Device File Transfers Read Before Playing Photo, Video, or Music FilesPhoto, Video, and Music File Use Limitations Supported Internal Subtitles Supported External SubtitlesSupported Music Formats and Codecs Supported Image Formats and ResolutionsSupported Video Codecs Audio Decoders Other RestrictionsVideo Decoders Installing an Anti-Theft Kensington Lock Read After Installing the TVPicture Sizes and Input Signals Wireless Security Protocols Read Before Setting Up a Wireless Internet ConnectionWireless Internet Precautions LED 4 series Read Before Connecting a Computer Supported ResolutionsVesa DMT LED 5, 6 series Vesa DMT CEA-861 Supported Video ResolutionsLicence Page Glossary

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