Samsung UA65JS9000RXZN, UA55JS9000RXUM, UA88JS9500RXUM manual Reset Picture, Change Picture Size to

The problem

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	Store displays are all tuned to digital, HD (high definition) channels.
	If you have an analogue cable/set top box, upgrade to a digital set top box. Use
The TV image does	HDMI or Component cables to deliver HD (high definition) picture quality.
	Many HD channels are upscaled from SD (Standard Definition) content. Look for a
not look as good as it	channel that is broadcasting true HD content.
did in the store.	●● Cable/Satellite Subscribers: Try HD channels from the channel lineup.
	●● Aerial connection: Try HD channels after running the Auto Tuning function.
	Adjust the cable/satellite box's video output resolution to 1080i or 720p.
	The compression of video content may cause picture distortions, especially in fast
The picture is	moving pictures from sports programmes and action movies.
	A weak or bad quality signal can cause picture distortions. This is not an issue
distorted.
	with the TV.
	Mobile phones used close to the TV (within 1m) may cause noise in analogue.
The colour is wrong or	If you’re using a Component connection, make sure that the Component cables are
	connected to the correct jacks. Incorrect or loose connections may cause colour
missing.
	problems or a blank screen.
	Go to the Picture menu and then adjust the Picture Mode, Brightness, Sharpness,
The colour is poor	and Colour settings.
or the picture is not	See if Energy Saving (MENU/123 MENU System	Eco Solution Energy
bright enough.	Saving) has been enabled.
	Try resetting the picture. (MENU/123 MENU Picture	Reset Picture)
There is a dotted line	Change Picture Size to 16:9.
on the edge of the
	Change the cable/satellite box resolution.
screen.
The picture is black	If you are using AV composite input, connect the video cable (yellow) to the TV's
and white.	green component jack.

"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.

"" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

"" If the problem persists, check the signal strength or refer to the external device’s user manual.