Samsung UA78JS9500RXUM manual Anynet+ HDMI-CEC Isnt Working, Go to Anynet+ HDMI-CEC MENU/123

Page 134

Anynet+ (HDMI-CEC) Isn't Working

The problem

Try this!

 

Confirm that the device is an Anynet+ device. The Anynet+ system supports

 

Anynet+ devices only.

 

 

 

 

Check if the power cord of the Anynet+ device is properly connected.

 

Check the cable connections of the Anynet+ device.

 

 

 

Go to Anynet+ (HDMI-CEC) (MENU/123

MENU

System

Anynet+ (HDMI-

Anynet+ does not

CEC)) and see if Anynet+ (HDMI-CEC)has been set to On.

 

work.

Check whether the TV remote control is in TV mode.

 

 

Check whether the remote control is Anynet+ compatible.

 

 

Anynet+ may not function when some other functions are active, including Channel

 

Search, Smart Hub, Plug & Play, etc.

 

 

 

 

If you have disconnected and then reconnected the HDMI cable, scan for devices

 

again or turn your TV off and on.

 

 

 

 

 

I want to start

Check if the Anynet+ device is properly connected to the TV, and then select the

Anynet+ (HDMI-CEC) (MENU/123 MENU

System Anynet+ (HDMI-CEC))

Anynet+.

menu to see if Anynet+ (HDMI-CEC)is set to On.

 

 

 

 

 

 

 

 

 

 

I want to exit Anynet+.

Select View TV from the Anynet+ menu.

 

 

 

Select a non-Anynet+ device from the Source list.

 

 

 

 

 

 

 

 

 

 

The message

 

 

 

 

"Connecting to

You cannot use the remote control when you are configuring Anynet+ or switching

Anynet+ device." or

to a viewing mode. Use the remote control after the TV has completed the Anynet+

"Disconnecting from

configuration or has switched to a viewing mode.

 

 

Anynet+ device"

 

 

 

 

 

 

appears on the screen.

 

 

 

 

 

 

 

 

 

The Anynet+ device

You cannot use the play function when Setup is in progress.

 

won't play.

 

 

 

 

 

 

 

 

 

 

Check whether the device supports Anynet+.

 

 

 

Check whether the HDMI cable is properly connected.

 

 

Go to Anynet+ (HDMI-CEC) (MENU/123

MENU

System

Anynet+ (HDMI-

 

CEC)) and see if Anynet+ (HDMI-CEC)has been set to On.

 

The connected device

Scan for Anynet+ devices again.

 

 

 

is not displayed.

Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the

 

device is connected to your TV with an HDMI cable. Some HDMI cables may not

 

support Anynet+.

 

 

 

 

If the connection is terminated because there has been a power failure or the HDMI

 

cable has been disconnected, please scan for the device again.

 

 

 

 

 

The TV audio is not

Connect an optical cable to the TV and the receiver.

 

 

ARC enables the TV to output digital sound via the HDMI (ARC) port.

being played through

However, ARC is only available when the TV is connected to an audio receiver that

the receiver.

supports ARC.

 

 

 

 

 

 

 

 

 

 

 

 

Image 134
Contents Manual Contents Smart Features TV Viewing System and Support Precautions and Notes Setting up Smart Hub Using Smart HubConnecting to the Internet Using Smart HubMENU/123 Menu System Voice Recognition Setting up Voice RecognitionControlling the TV with Your Voice TV VoiceControlling the TV with your voice MENU/123 Menu System Motion Control Setting up Motion ControlControlling the TV with Your Motion Controlling the TV using motions Using the Samsung Smart Control Operating the TV with the Pointer buttonMENU/123 Menu System Smart Control Settings Setting up the Samsung Smart ControlPairing the TV to the Samsung Smart Control Improving the Viewing Experience of Sports Events Activating Sports ModeMENU/123 Menu System Sports Mode Rearranging or deleting channels Editing ChannelsRunning the Edit Channel function MENU/123 Menu Broadcasting Edit ChannelPlaying Multiple Screens Connecting an Aerial Using LAN cables Connecting to the InternetEstablishing a wired Internet connection External ModemConnecting to a wireless internet network automatically Establishing a wireless Internet connectionConnecting to a wired Internet network automatically MENU/123 Menu Network Network Settings Try NowChanging the name of the TV on a network Connecting to a wireless internet network with WPSChecking the internet connection status MENU/123 Menu Network Network Status Try NowConnecting to a Network via a Mobile Dongle Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting Video Devices Connecting with an Hdmi cableConnecting with a component cable Connecting with a Composite A/V cableConnecting with an Hdmi ARC cable Audio Input and Output ConnectionsConnecting with a digital audio optical cable Connecting with a stereo audio cableConnect through using your home network Connecting a ComputerConnecting through the Hdmi port Kinds of connections you can make are listed belowConnecting with an HDMI-to-DVI cable Connecting through your home networkConnecting a Mobile Device Connecting with an MHL-to-HDMI CableConnecting by automatically allowing the connection Using Screen MirroringConnecting via a mobile device MENU/123 Menu Network Screen Mirroring Try NowMultimedia Device Manager Connecting a mobile device via Samsung Smart ViewMENU/123 Menu Network Wi-Fi Direct Try Now Changing the input signal with external devices OptionsConnection Notes Connection notes for HdmiConnection notes for mobile devices Connection notes for audio devicesConnection notes for computers About the Samsung Smart Control Extra Using the Samsung Smart Control Displaying and using the On-Screen Remote Speakers Sleep TimerPower DualSelect the Universal remote setup Setting up the universal remote controlMENU/123 Menu System Universal remote setup Try Now Connecting a Bluetooth keyboard Connecting a keyboardConnecting a USB keyboard Controlling the TV with a KeyboardSwitch Input Language Using the keyboardChanging keyboard settings Keyboard LanguageConnecting a Bluetooth mouse Connecting a USB mouseUsing a mouse Controlling the TV with a MouseUsing additional functions Connecting a Bluetooth GamepadEntering Text using the On-Screen Qwerty Keypad Changing mouse buttons and pointer speedRead before using Multi-Link Screen Viewing Multiple Screens or Features with Multi-Link ScreenUsing Multi-Link Screen Learning the basic functionsSmart Hub MENU/123 Menu Smart Hub Open Smart Hub Try NowLaunching Smart Hub automatically Testing Smart Hub connectionsRemoving or pinning an item in the Recent group Picture Open Multi-Link ScreenMENU/123 Menu Smart Hub Reset Smart Hub Try Now Using the Smart Hub tutorialResetting Smart Hub MENU/123 Menu Support Smart Hub TutorialCreating a Samsung account Using Smart Hub with a Samsung AccountCreating a Samsung account using a Facebook account Creating a Samsung accountSigning in to a Samsung account Linking your Samsung account to external service accountsLinking or disconnecting a service account Registering your Samsung account to the TVMENU/123 Menu Smart Hub Samsung Account Edit profile Changing and adding information to a Samsung accountDeleting a Samsung account from the TV Registered face is used for Sign-in MethodManaging Apps with the pop-up Options menu Using the Apps ServiceFeatured Apps Installing an app quickly Installing an appEnabling automatic apps updates MENU/123 Menu Smart Hub App Auto UpdateLocking and unlocking apps Using other app features and functionsRemoving an app from the TV Updating appsAccessing the associated menu screen from an e-Manual topic Using the e-ManualUsing the buttons in the e-Manual Launching the e-ManualUsing the web browser Browsing preferencesFeatured MY Content Try Now Using the MY Content ServiceRead before playing media content Featured MY Content Playing multimedia content in a computer or mobile devicePlaying media content saved on a USB device Safely Removing a USB DevicePrevious / Next Buttons and functions available while viewing photosPause / Play Pause BGM / Play BGMRepeat Buttons and functions available while viewing videosRewind / Fast Forward Audio Language SubtitlesRotate Speaker List Buttons and functions available while playing musicShuffle Picture OffFunctions on the media content list screen Listening to music in HD qualityNews Using the NewsON ServiceFeatured NewsON WeatherMENU/123 Voice Recognition MENU/123 Menu System Voice Recognition Try Now Read before using voice recognitionLearning voice recognition basics Selecting a gender for the TV voice Measuring the Voice Recognition responsivenessEnabling or disabling TV voice Changing the voice recognition languageUsing voice recognition at a long distance Using imperative voice recognitionUsing interactive voice recognition at a short distance Set Sleep Timer after 30 minutesMENU/123 Menu Support Voice Recognition Tutorial Try Now Using the voice recognition tutorialTesting noise around the TVs built-in microphone MENU/123 Menu System Motion Control Try Now Controlling the TV using Motions Motion ControlTesting ambient illumination using the TV camera Face the TV camera, and follow the onscreen instructionsActivating motion control Using the motion control tutorialYou can learn the basics of using motion control MENU/123 Menu System Motion Control Motion Control Try NowMove your hand to move the pointer accordingly Learning motion control basicsFollowing actions are available Showing and hiding the animated motion guide Adjusting pointer speedSelect a pointer and adjust its speed MENU/123 Menu System Motion Control Pointer Speed Try NowChanging the motion control screen layout Showing the motion control screens while viewing a broadcastPage Using Face Recognition Registering your face to your samsung accountChanging your login method of face recognition Signing in to a Samsung account using face recognitionCancelling a schedule viewing Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Setting up a schedule viewing for analogue channelHistory Using the Channel ListMENU/123 Menu Broadcasting Channel List Try Now Add a New ListRemoving registered channels Registering, Removing, and Editing ChannelsRegistering and removing channels MENU/123 Menu Broadcasting Edit Channel Try NowLocking / Unlocking channels Enabling / Disabling password protection on channelsEditing registered channels Viewing and selecting channels on favourites lists only Creating a Personal Favourites ListRegistering channels as favourites MENU/123 Menu Broadcasting Edit Favourites Try NowUsing the Edit Favourites screen menu items Editing a Favourites ListRenaming a favourites list Removing registered channels from a favourites listRearranging a favourites list Copying channels from one favourites list to anotherExtracting highlights automatically Making Sports programmes More Realistic with Sports ModeEnabling sports mode Setting the Area TV-Viewing Support FeaturesUsing the Channel Settings Scanning for available channelsTuning broadcast signals manually Tuning analogue channelsFine-Tuning the screen Transferring channel listAdjusting the Picture Quality Choosing a picture modeAdjusting the picture quality Adjusting advanced settings Adjusts the primary colour intensity White Balance Try NowAdjusting picture options Hdmi UHD Color Try Now Film Mode Try NowAnalogue Clean View Auto Motion Plus Try NowViewing in 3D Starting 3DAdjusting 3D effects Picture Support Functions Viewing a picture-in-picture PIPChanging the picture size and position Changing the picture sizeUsing the Panorama Plus Resetting the picture mode settingsAdjusting the picture position Listening to audio only Picture OffAdjusting the Sound Quality Choosing a sound modeApplying sound effects Creating a custom sound profile Customising soundApplying a custom sound profile Editing a custom soundSelecting speakers Using the Sound Support FunctionsSpecifying the TVs installation type Listening to the TV through Bluetooth headphones Speaker Test Volume LevelAdjusts the volume of the speakers selected in the list Edit NameEnabling digital audio output Listening to 3D audio in 3D mode Resetting all sound settingsSetting the clock using digital broadcast info Setting the Time and Using the TimerSetting the current time Setting the clock manuallyTurning on the TV using the on timer Using the timersUsing the sleep timer Music / Photo Turning off the TV using the off timerMENU/123 Menu System Time Off Timer Try Now Sets the time for the TV to turn off automaticallyPreventing screen burn Reducing the energy consumption of the TVUsing Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSetting up Anynet+ HDMI-CEC Viewing Anynet+ HDMI-CEC-compliant devicesAnynet+ HDMI-CEC Setting up as an Anynet+ HDMI-CEC-enabled deviceRead before connecting an Anynet+ HDMI-CEC Updating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version If malicious code is detected Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code MENU/123 Menu System Smart Security Try NowConfiguring additional functions Changing the volume, speed, and pitch of the voice guide Using Other FunctionsRunning the accessibility functions quickly Enabling voice guides for the visually impairedWhite text on black background high contrast Adjusting the menu transparencyLearning about the remote control for the visually impaired Enlarging font for the visually impairedAdjusting the viewing angle Using the Indian Cinema ModeSetting up a password Changing the menu languageEnabling/Disabling sound feedback Enabling game modeRicher colours and superior picture quality BD Wise Enabling/Disabling the front indicators Showing/Hiding the Samsung logo while bootingEnabling the TV to boot faster Locking/Unlocking the Control StickEnabling/Disabling the stand light Removing FlickeringEnabling/Disabling the welcome sound Backing up the TV data with UHD Evolution Kit Restoring the TV to the factory settingsUsing the TV as a display model for retail stores Teletext Feature Typical Teletext Getting Support What Does Remote Service Do?Install recommended firmware updates Support through Remote ManagementHow Does it Work? Finding the contact information for serviceHaving a Samsung Tech remotely service your TV is easy MENU/123 Menu Support Contact SamsungMENU/123 Menu Support Self Diagnosis Picture Test Try Now There Is a Problem with the PictureTesting the picture Reset Picture Change Picture Size toMENU/123 Menu Support Self Diagnosis Sound Test Try Now Testing the soundCant Hear the Sound Clearly Menu System Setup or Auto Tuning There Is a Problem with the BroadcastTesting 3D picture quality Broadcasting Auto TuningNetwork Status My Computer Wont ConnectCant Connect to the Internet System Anynet+ Hdmi Anynet+ HDMI-CEC Isnt WorkingGo to Anynet+ HDMI-CEC MENU/123 Anynet+ HDMI-CEC MENU/123 Menu System Anynet+ HDMI-CECMy File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Broadcasting option Other IssuesChange the Use Mode MENU/123 Menu Support Use Mode to Home UseBanner ad appears on Read Before Using 3D Mode 3D precautionsPage Safety precautions Component Supported Resolutions for 3D Modes3D Mode Videos/PhotosIf Hdmi UHD Color is set to Off Supported Resolutions for each of UHD Input SignalsResolution 3840 x 2160p, 4096 x 2160p If Hdmi UHD Color is set to OnUsing the TV camera Read Before Using Voice, Motion, or Face RecognitionPrecautions for voice, motion, and face recognition Face recognitionVoice Recognition Requirements for using voice, motion, or face recognitionRequirements for using voice recognition Requirements for Using Motion Recognition Requirements for using Face RecognitionRead Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music filesSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafAudio decoders Other restrictionsVideo decoders Installing an anti-theft lock Read After Installing the TVPicture sizes and input signals 219, 169, Zoom, Caption, CustomWireless security protocols Read before setting up a wireless Internet connectionPrecautions for wireless Internet Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothLicence Open Source License Notice Glossary 480i / 480p / 720p / 1080i / 1080pHdmi High Definition Multimedia Interface
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