Samsung UA88JS9500RXUM manual Cant See 3D Images Clearly, There Is a Problem with the Broadcast

Page 132

I Can't See 3D Images Clearly

Testing 3D picture quality

MENU/123 MENU Support Self Diagnosis 3D Picture Test Try Now

If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.

"" This function is not supported by the S9W series models.

"" To test 3D picture quality, you must be wearing 3D glasses and the glasses and the TV must be paired.

The problem

Try this!

 

Make sure the glasses are powered on.

The 3D glasses are not

The 3D feature may not work properly if there is another 3D product or an

electronic device running nearby.

working correctly.

If there is a problem, keep other electronic devices as far away as possible from

 

 

the 3D Active Glasses.

 

 

I can't see 3D images

The ideal viewing distance is three times or more the height of the screen.

clearly.

We also recommend watching 3D content with your eyes level with the screen.

 

 

The batteries in the 3D

Turn off the 3D glasses when they are not in use. If you leave the 3D glasses on,

glasses are discharged.

the battery lifespan is shortened.

 

 

There Is a Problem with the Broadcast

The problem

Try this!

 

●● Confirm that the coaxial cable is securely connected to the TV.

The TV is not receiving

●● Run Setup (MENU/123

MENU System Setup) or Auto Tuning

(MENU/123

MENU

Broadcasting Auto Tuning).

all channels.

●● If you are using an aerial, verify it is positioned correctly and the all the

 

 

connections are secure.

 

 

 

 

The compression of the video content may cause picture distortions. This is

The picture is distorted.

especially true with fast moving pictures from sports programmes and action

movies.

 

 

 

 

 

 

A weak signal can cause picture distortions. This is not a problem with the TV.

 

 

 

 

Image 132
Contents Manual Contents Smart Features TV Viewing System and Support Precautions and Notes Using Smart Hub Connecting to the InternetSetting up Smart Hub Using Smart HubSetting up Voice Recognition Controlling the TV with Your VoiceMENU/123 Menu System Voice Recognition TV VoiceControlling the TV with your voice Setting up Motion Control Controlling the TV with Your MotionMENU/123 Menu System Motion Control Controlling the TV using motions Using the Samsung Smart Control Operating the TV with the Pointer buttonSetting up the Samsung Smart Control Pairing the TV to the Samsung Smart ControlMENU/123 Menu System Smart Control Settings Activating Sports Mode MENU/123 Menu System Sports ModeImproving the Viewing Experience of Sports Events Editing Channels Running the Edit Channel functionRearranging or deleting channels MENU/123 Menu Broadcasting Edit ChannelPlaying Multiple Screens Connecting an Aerial Connecting to the Internet Establishing a wired Internet connectionUsing LAN cables External ModemEstablishing a wireless Internet connection Connecting to a wired Internet network automaticallyConnecting to a wireless internet network automatically MENU/123 Menu Network Network Settings Try NowConnecting to a wireless internet network with WPS Checking the internet connection statusChanging the name of the TV on a network MENU/123 Menu Network Network Status Try NowConnecting to a Network via a Mobile Dongle Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowTroubleshooting wireless Internet connectivity issues Wireless network connection failedUnable to connect to a wireless router Connecting Video Devices Connecting with an Hdmi cableConnecting with a component cable Connecting with a Composite A/V cableConnecting with an Hdmi ARC cable Audio Input and Output ConnectionsConnecting with a digital audio optical cable Connecting with a stereo audio cableConnecting a Computer Connecting through the Hdmi portConnect through using your home network Kinds of connections you can make are listed belowConnecting with an HDMI-to-DVI cable Connecting through your home networkConnecting a Mobile Device Connecting with an MHL-to-HDMI CableUsing Screen Mirroring Connecting via a mobile deviceConnecting by automatically allowing the connection MENU/123 Menu Network Screen Mirroring Try NowConnecting a mobile device via Samsung Smart View MENU/123 Menu Network Wi-Fi Direct Try NowMultimedia Device Manager Changing the input signal with external devices OptionsConnection Notes Connection notes for HdmiConnection notes for audio devices Connection notes for computersConnection notes for mobile devices About the Samsung Smart Control Extra Using the Samsung Smart Control Displaying and using the On-Screen Remote Sleep Timer PowerSpeakers DualSetting up the universal remote control MENU/123 Menu System Universal remote setup Try NowSelect the Universal remote setup Connecting a keyboard Connecting a USB keyboardConnecting a Bluetooth keyboard Controlling the TV with a KeyboardUsing the keyboard Changing keyboard settingsSwitch Input Language Keyboard LanguageConnecting a USB mouse Using a mouseConnecting a Bluetooth mouse Controlling the TV with a MouseConnecting a Bluetooth Gamepad Entering Text using the On-Screen Qwerty KeypadUsing additional functions Changing mouse buttons and pointer speedViewing Multiple Screens or Features with Multi-Link Screen Using Multi-Link ScreenRead before using Multi-Link Screen Learning the basic functionsSmart Hub MENU/123 Menu Smart Hub Open Smart Hub Try NowTesting Smart Hub connections Removing or pinning an item in the Recent groupLaunching Smart Hub automatically Picture Open Multi-Link ScreenUsing the Smart Hub tutorial Resetting Smart HubMENU/123 Menu Smart Hub Reset Smart Hub Try Now MENU/123 Menu Support Smart Hub TutorialUsing Smart Hub with a Samsung Account Creating a Samsung account using a Facebook accountCreating a Samsung account Creating a Samsung accountLinking your Samsung account to external service accounts Linking or disconnecting a service accountSigning in to a Samsung account Registering your Samsung account to the TVChanging and adding information to a Samsung account Deleting a Samsung account from the TVMENU/123 Menu Smart Hub Samsung Account Edit profile Registered face is used for Sign-in MethodUsing the Apps Service Featured AppsManaging Apps with the pop-up Options menu Installing an app Enabling automatic apps updatesInstalling an app quickly MENU/123 Menu Smart Hub App Auto UpdateUsing other app features and functions Removing an app from the TVLocking and unlocking apps Updating appsUsing the e-Manual Using the buttons in the e-ManualAccessing the associated menu screen from an e-Manual topic Launching the e-ManualUsing the web browser Browsing preferencesUsing the MY Content Service Read before playing media contentFeatured MY Content Try Now Playing multimedia content in a computer or mobile device Playing media content saved on a USB deviceFeatured MY Content Safely Removing a USB DeviceButtons and functions available while viewing photos Pause / PlayPrevious / Next Pause BGM / Play BGMButtons and functions available while viewing videos Rewind / Fast ForwardRepeat Subtitles RotateAudio Language Buttons and functions available while playing music ShuffleSpeaker List Picture OffFunctions on the media content list screen Listening to music in HD qualityUsing the NewsON Service Featured NewsONNews WeatherMENU/123 Voice Recognition Read before using voice recognition Learning voice recognition basicsMENU/123 Menu System Voice Recognition Try Now Measuring the Voice Recognition responsiveness Enabling or disabling TV voiceSelecting a gender for the TV voice Changing the voice recognition languageUsing imperative voice recognition Using interactive voice recognition at a short distanceUsing voice recognition at a long distance Set Sleep Timer after 30 minutesUsing the voice recognition tutorial Testing noise around the TVs built-in microphoneMENU/123 Menu Support Voice Recognition Tutorial Try Now Controlling the TV using Motions Motion Control Testing ambient illumination using the TV cameraMENU/123 Menu System Motion Control Try Now Face the TV camera, and follow the onscreen instructionsUsing the motion control tutorial You can learn the basics of using motion controlActivating motion control MENU/123 Menu System Motion Control Motion Control Try NowLearning motion control basics Following actions are availableMove your hand to move the pointer accordingly Adjusting pointer speed Select a pointer and adjust its speedShowing and hiding the animated motion guide MENU/123 Menu System Motion Control Pointer Speed Try NowChanging the motion control screen layout Showing the motion control screens while viewing a broadcastPage Using Face Recognition Registering your face to your samsung accountChanging your login method of face recognition Signing in to a Samsung account using face recognitionSetting Up a Schedule Viewing Setting up a schedule viewing for a channelCancelling a schedule viewing Setting up a schedule viewing for analogue channelUsing the Channel List MENU/123 Menu Broadcasting Channel List Try NowHistory Add a New ListRegistering, Removing, and Editing Channels Registering and removing channelsRemoving registered channels MENU/123 Menu Broadcasting Edit Channel Try NowEnabling / Disabling password protection on channels Editing registered channelsLocking / Unlocking channels Creating a Personal Favourites List Registering channels as favouritesViewing and selecting channels on favourites lists only MENU/123 Menu Broadcasting Edit Favourites Try NowUsing the Edit Favourites screen menu items Editing a Favourites ListRemoving registered channels from a favourites list Rearranging a favourites listRenaming a favourites list Copying channels from one favourites list to anotherMaking Sports programmes More Realistic with Sports Mode Enabling sports modeExtracting highlights automatically TV-Viewing Support Features Using the Channel SettingsSetting the Area Scanning for available channelsTuning broadcast signals manually Tuning analogue channelsFine-Tuning the screen Transferring channel listAdjusting the Picture Quality Choosing a picture modeAdjusting the picture quality Adjusting advanced settings Adjusts the primary colour intensity White Balance Try NowAdjusting picture options Film Mode Try Now Analogue Clean ViewHdmi UHD Color Try Now Auto Motion Plus Try NowViewing in 3D Starting 3DAdjusting 3D effects Picture Support Functions Viewing a picture-in-picture PIPChanging the picture size and position Changing the picture sizeResetting the picture mode settings Adjusting the picture positionUsing the Panorama Plus Listening to audio only Picture OffAdjusting the Sound Quality Choosing a sound modeApplying sound effects Customising sound Applying a custom sound profileCreating a custom sound profile Editing a custom soundUsing the Sound Support Functions Specifying the TVs installation typeSelecting speakers Listening to the TV through Bluetooth headphones Volume Level Adjusts the volume of the speakers selected in the listSpeaker Test Edit NameEnabling digital audio output Listening to 3D audio in 3D mode Resetting all sound settingsSetting the Time and Using the Timer Setting the current timeSetting the clock using digital broadcast info Setting the clock manuallyUsing the timers Using the sleep timerTurning on the TV using the on timer Turning off the TV using the off timer MENU/123 Menu System Time Off Timer Try NowMusic / Photo Sets the time for the TV to turn off automaticallyPreventing screen burn Reducing the energy consumption of the TVUsing Anynet+ HDMI-CEC Setting up Anynet+ HDMI-CECUsing Anynet+ HDMI-CEC Viewing Anynet+ HDMI-CEC-compliant devicesSetting up as an Anynet+ HDMI-CEC-enabled device Read before connecting an Anynet+ HDMI-CECAnynet+ HDMI-CEC Updating the TV’s Software Updating the TV’s software to the latest versionUpdating the TV automatically Protecting the TV from Hacking and Malicious Code Checking the TV and connected storage for malicious codeIf malicious code is detected MENU/123 Menu System Smart Security Try NowConfiguring additional functions Using Other Functions Running the accessibility functions quicklyChanging the volume, speed, and pitch of the voice guide Enabling voice guides for the visually impairedAdjusting the menu transparency Learning about the remote control for the visually impairedWhite text on black background high contrast Enlarging font for the visually impairedUsing the Indian Cinema Mode Setting up a passwordAdjusting the viewing angle Changing the menu languageEnabling game mode Richer colours and superior picture quality BD WiseEnabling/Disabling sound feedback Showing/Hiding the Samsung logo while booting Enabling the TV to boot fasterEnabling/Disabling the front indicators Locking/Unlocking the Control StickRemoving Flickering Enabling/Disabling the welcome soundEnabling/Disabling the stand light Restoring the TV to the factory settings Using the TV as a display model for retail storesBacking up the TV data with UHD Evolution Kit Teletext Feature Typical Teletext What Does Remote Service Do? Install recommended firmware updatesGetting Support Support through Remote ManagementFinding the contact information for service Having a Samsung Tech remotely service your TV is easyHow Does it Work? MENU/123 Menu Support Contact SamsungThere Is a Problem with the Picture Testing the pictureMENU/123 Menu Support Self Diagnosis Picture Test Try Now Reset Picture Change Picture Size toTesting the sound Cant Hear the Sound ClearlyMENU/123 Menu Support Self Diagnosis Sound Test Try Now There Is a Problem with the Broadcast Testing 3D picture qualityMenu System Setup or Auto Tuning Broadcasting Auto TuningMy Computer Wont Connect Cant Connect to the InternetNetwork Status Anynet+ HDMI-CEC Isnt Working Go to Anynet+ HDMI-CEC MENU/123System Anynet+ Hdmi Anynet+ HDMI-CEC MENU/123 Menu System Anynet+ HDMI-CECHave Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Other Issues Change the Use Mode MENU/123 Menu Support Use Mode to HomeBroadcasting option UseBanner ad appears on Read Before Using 3D Mode 3D precautionsPage Safety precautions Supported Resolutions for 3D Modes 3D ModeComponent Videos/PhotosSupported Resolutions for each of UHD Input Signals Resolution 3840 x 2160p, 4096 x 2160pIf Hdmi UHD Color is set to Off If Hdmi UHD Color is set to OnRead Before Using Voice, Motion, or Face Recognition Precautions for voice, motion, and face recognitionUsing the TV camera Face recognitionRequirements for using voice, motion, or face recognition Requirements for using voice recognitionVoice Recognition Requirements for Using Motion Recognition Requirements for using Face RecognitionRead Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music filesSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Read After Installing the TV Picture sizes and input signalsInstalling an anti-theft lock 219, 169, Zoom, Caption, CustomRead before setting up a wireless Internet connection Precautions for wireless InternetWireless security protocols Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothLicence Open Source License Notice Glossary 480i / 480p / 720p / 1080i / 1080pHdmi High Definition Multimedia Interface
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