Samsung HT-WQ20R/ELS manual Before Calling for Service, Symptom Check/Remedy

Page 36

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized deal- er or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc tray does not open.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

 

 

• Check the region number of the DVD.

Playback does not start.

 

DVD discs purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this Home

 

 

Theater.

 

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

•

the surface?

Play/Pause button is pressed.

Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• No sound is heard during fast playback, slow playback, and step

Sound is not produced.

 

motion playback.

• Are the speakers connected properly? Is the speaker setup cor-

 

 

rectly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

 

• When listening to a CD or radio, sound is output to the front

 

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

 

Sound can be heard only

 

(Dolby Pro Logic II) on the remote control to use all six speak-

 

ers.

from a few speakers and

 

• Make sure that the DVD disc is 5.1-CH compatible.

not all six.

•

If you set C, SL, and SR to NONE in the speaker mode in the

audio setup of the setup screen, no sound is heard from the

 

 

 

 

center speaker and the front left and right speakers. Set C, SL,

 

 

and SR to SMALL.

 

 

 

 

 

 

 

Picture does not appear, sound

• Was the Home Theater suddenly moved from a cold place to a

is not produced, or the disc

 

warm one? When condensation forms inside the player, remove

 

the disc and let the player stand for 1 or 2 hours with the power on.

tray opens 2 to 5 seconds later.

 

 

(You can use the player again after condensation disappears.)

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital

Surround Sound is not pro-

 

5.1 CH Surround Sound is produced only if the disc is recorded

 

with 5.1 channel sound.

duced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

 

the information display?

 

 

 

 

 

 

 

 

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

• Disc is rotating but no pic-

• Is the TV power on?

ture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

picture is shaking.

•

A poorly manufactured disc may not be playable.

 

 

•Is the remote control being operated within its operation range of

The remote control does

angle and distance?

not work.

• Are the batteries exhausted?

• Have you selected the mode(TV/DVD) functions of the remote

 

control (TV or DVD) correctly?

 

 

 

 

Audio language and subti-

• Audio language and subtitles will not work for DVDs not contain-

tles do not work.

ing them. And depending on the disc, they may work differently.

 

 

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

 

 

 

 

Aspect ratio cannot be

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

changed.

ratio only. Refer to the DVD disc jacket and then select the appro-

 

priate function.

• The main unit is not working.

 

 

 

 

 

 

• Turn off the power and hold the button on the main unit for

(Example: The power goes out or

longer than 5 seconds.

strange noise is heard.)

 

 

 

• The Home Theater is not

Using the RESET function will erase all stored settings.

working normally.

Do not use this unless necessary.

 

 

 

•While “NO DISC” message appears on the display of main unit, hold

The password for rating

 

the main unit's

button for longer than 5 seconds. “INITIALIZE”

•

appears on the display and all settings will return to the default values.

level has been forgotten.

Press the POWER button.

 

 

 

Using the RESET function will erase all stored settings.

 

Do not use this unless necessary.

 

 

 

Can't receive radio broad-

•

Is the antenna connected properly?

 

 

cast.

• If the antenna's input signal is weak, install an external FM antenna

 

in an area with good reception.

GB

MISCELLANEOUS

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Contents AH68-01887B Safety Warnings PrecautionsGB PreparationContents Copy Protection This product does not support Secure DRM Media filesDescription SWA-3000Range of Operation of the Remote Control TUNING/CH buttonInsert Remote Batteries Menu button Info button PL II Effect buttonConnecting the Speakers Connecting the SpeakersConnecting the Wireless Receiving Amplifier Connect the front, centerTurn on the main unit Method 1 Composite Video ............... Good QualityMethod 2 Scart ............... Better Quality Connecting an External Analog Component Press Stop buttonInterlaced Scan 1 Frame = 2 Fields Progressive Scan Full FramePress DVD Receiver Press TV/VIDEODisc terminology Press OPEN/CLOSE button to open the disc tray Load a discTo stop playback, press Stop during playback Selecting the Video FormatMP3/WMA-CD Playback Press Info buttonAppears on the TV screen Jpeg File Playback Place the Jpeg disc on the disc trayPress To skip to the next slide DivX Playback Fast/Slow Playback Skipping Scenes/SongsChecking the Remaining Time Repeat Playback Step Function DVD VCD Angle Function DVDEZ View Function DVD Zoom Screen Enlarge FunctionButtons to select the desired subtitle Press Cursor 2 button to move to Subtitle displayPress Cursor 3 button or numeric To stop playback, press the Stop button Safe USB RemovalUsing the Title Menu DVD Moving Directly to a Scene/SongTon ‘Title Menu’ Setting the Language Stop mode Press Menu buttonSelect ‘Language’ Then press Enter button Language’ and then Press Enter buttonAdjusting the TV Aspect Ratio Screen Size 43LB43PS LetterboxSetting the Password Stop modePress Menu ButtonSetting the Wallpaper Jpeg DVD VCD Power will turn off and then back onPress Menu but- ton to exit the setup screen 1PLAY/PAUSE button when an image you like appearsDivX R registration Press the Menu Button while the disc tray is openSetting the Delay Time Press Cursor , to set the Delay timeSetting Center Speaker Setting Rear Surround SpeakersSetting the Test Tone Disc modeStop or no Press MenuSetting the Audio Ton.press Menu butPress Sound Press Sound Edit button Then press CursorAV Sync Setup Press the Menu buttonPress DSP/EQ button Dolby Pro Logic II Mode Press PL II Mode buttonPL II Mode but Ton to select ‘MUSIC’ modeRemote Control Unit Press TUNING/CHListening to Radio Tune in to the desired stationWhat information can RDS signals provide? About RDS broadcastingPTY Program Type indication and PTY-SEARCH function To confirm the sleep timer setting, press Sleep button Convenient FunctionsPress Sleep button Press Dimmer buttonPress TV button to select TV mode When operating a TV with the remote controlPress Power button to turn on the TV Point the remote control toward the TVBefore Calling for Service Symptom Check/RemedyLanguage Code List Keep in a cleanDo not keep Protection jacketSpecificationsGB Memo HT-WQ20
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