Samsung UE49M5500AKXXU, UE55M5500AKXZT manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

English

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Contents Series Link Learning the e-Manuals assistance functionsRisk of Electric SHOCK. do not Open Page Contents Component in / AV Whats in the Box?Mounting the TV on a wall TV InstallationProviding proper ventilation for your TV Attaching the TV to the Stand Preventing the TV from falling Arranging the cables with the cable guideSamsung Smart Remote Installing batteries into the Samsung Smart Remote Pairing the TV to the Samsung Smart RemoteUsing the TV Controller Initial SetupConnecting to a Network Network Connection WirelessNetwork Connection Wired Troubleshooting and Maintenance TroubleshootingTV won’t turn on Intermittent Wi-Fi Remote control does not workHow does Remote Support work? What is Remote Support?Video App problems Youtube etc Eco Sensor and screen brightnessCaring for the TV Still image warningSpecifications Specifications and Other InformationRecommendation EU Only Decreasing power consumptionEnvironmental Considerations LicencesPage Conoscere le funzioni di assistenza delle-Manual Prima di leggere questo manuale dellutenteAvvertenza! Istruzioni importanti di sicurezza Page Indice / AV Contenuto della confezioneMontaggio del televisore a parete Installazione TVQuantità Garantire unadeguata ventilazione al televisoreMontaggio del televisore sul piedistallo Prevenire la caduta del televisore Disposizione dei cavi utilizzando la guidaTastiera numerica Samsung Smart RemotePage Uso di Controller TV Impostazione inizialeConnessione di rete Wireless Connessione alla reteConnessione di rete Cablata Il televisore non si accende Risoluzione dei problemiWi-Fi intermittente Il telecomando non funzionaLe impostazioni TV vengono perse dopo 5 minuti Come funziona lassistenza da remoto? Problemi di applicazioni video Youtube eccCosè lAssistenza remota? Sensore Eco e luminosità dello schermoManutenzione del televisore Avvertenza per la visualizzazione di immagini fisseSpecifiche Specifiche e altre informazioniRaccomandazioni Solo UE Caratteristiche ambientaliRiduzione del consumo energetico LicenzeItaliano Diagrammi a blocchi This page is intentionally Left blank Lernen der Assistenzfunktionen des e-Manual Vor dem Lesen der BedienungsanleitungAchtung Achtung! Wichtige SicherheitshinweisePage Inhalt Lieferumfang Montieren des Geräts an der Wand Installation des FernsehgerätsAusreichende Belüftung Ihres Geräts Befestigen des Fernsehgeräts am Standfuß Verwenden des Kippschutzes Ordnen der Kabel mit Hilfe des KabelhaltersDie Samsung Smart Remote Einsetzen der Batterien in die Samsung Smart Remote Koppeln des Fernsehgeräts mit der Samsung Smart RemoteVerwenden des TV-Steuerungs AnfangseinstellungVerbinden mit einem Netzwerk Netzwerkverbindung DrahtlosNetzwerkverbindung Kabel Fehlerbehebung und Wartung FehlerbehebungDer Fernseher kann nicht eingeschaltet werden Die Fernbedienung funktioniert nicht Wi-Fi-AussetzerWie funktioniert Remote Support? Probleme mit Video Apps Youtube uswWas ist Fernunterstützung? Öko-Sensor und BildschirmhelligkeitPflegen des Fernsehgeräts Standbild-WarnungTechnische Daten Technische Daten und weitere InformationenEmpfehlung Nur EU UmgebungsbedingungenVerringern des Stromverbrauchs LizenzenDeutsch Contact Samsung World Wide
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UE49M5500AKXXU, UE49M5500AKXZT, UE55M5500AKXZT, UE55M5500AKXXU specifications

The Samsung UE55M5500AKXXU, UE49M5600AKXXU, UE55M5500AKXZT, UE32M5500AKXXU, and UE49M5500AKXZT are part of Samsung's M5500 series of smart TVs that deliver a remarkable viewing experience. These models come equipped with Full HD resolution, providing clear and crisp picture quality at 1920 x 1080 pixels. The larger screen sizes, particularly the 55-inch (UE55M5500AKXXU) and 49-inch (UE49M5600AKXXU) options, make them ideal for immersive viewing in living rooms or home theaters.

One of the key features of these TVs is the PurColor technology, which enhances color reproduction. This ensures that the viewers can experience a wider range of colors and more lifelike images. The Wide Color Enhancer also improves color accuracy, making even the most subtle colors pop, thereby enhancing the overall image quality.

These models boast Smart TV functionality through the Tizen operating system, which provides access to a wide array of apps and streaming services. Users can enjoy popular platforms like Netflix, YouTube, and Amazon Prime Video seamlessly. The intuitive interface makes navigating through content, finding shows, or accessing settings easy and user-friendly.

Moreover, all models come equipped with built-in Wi-Fi, allowing for easy connection to home networks. This feature not only enables streaming of online content but also allows for screen mirroring from mobile devices to the television.

The TV's sound performance is also notable, with features like Dolby Digital Plus enhancing audio quality for a more immersive experience. The Clean Cable Solution helps keep your entertainment area tidy by managing cables effectively, adding to the overall aesthetic appeal of the setup.

In terms of connectivity, these models include multiple HDMI and USB ports, making it easy to connect external devices like gaming consoles, Blu-ray players, or sound systems. The sleek design with slim bezels ensures that the focus remains on the content being displayed, while also complementing modern living spaces.

In summary, the Samsung UE55M5500AKXXU, UE49M5600AKXXU, UE55M5500AKXZT, UE32M5500AKXXU, and UE49M5500AKXZT represent a great choice for anyone looking for a combination of advanced technology, ease of use, and stunning visuals. With their striking designs, rich colors, smart capabilities, and solid performance, they are perfect for home entertainment.
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