Samsung BD-P1400/XEC, BD-P1400/EUR manual Troubleshooting

troubleshooting

Before requesting service, please check the following.

PROBLEM		SOLUTION
No operations can be performed with	•	Check the batteries in the remote control. They may need replacing.
the remote control.	•	Operate the remote control at a distance of no more than 6.1m.
	•	Remove batteries and hold down one or more buttons for several minutes
		to drain the microprocessor inside the remote control to reset it. Reinstall
		batteries and try to operate the remote control again.
Disc does not play.	•	Ensure that the disc is installed with the label side facing up.
	•	Check the region number of the BD/DVD.
5.1 channel sound is not being	•	5.1 channel sound is reproduced only when the following conditions are
reproduced.		met. :
		1. The Blu-ray Disc Player is connected with the proper Amplifier
		2. The disc is recorded with 5.1 channel sound.
	•	Check whether the disc being played has the “5.1 ch” mark on the
		outside.
	•	Check if your audio system is connected and working properly.
	•	In a SETUP Menu, is the Audio Output set to Bitstream?
Disc Menu doesn’t appear.	•	Check if the disc has a Menu.
The icon appears on screen.	•	The features or action cannot be completed at this time because:
		1. The BD/DVD’s software restricts it.
		2. The BD/DVD’s software doesn’t support the feature (e.g., angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of
		range.
Play mode differs from the Setup Menu	•	Some of the functions selected in the Setup Menu may not work properly
selection.		if the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	•	The Screen Ratio is fixed on your BD/DVDs.
No audio.	•	Make sure you have selected the correct Digital Output in the Audio
		Options Menu.
The screen is blocked	•	Press the $ button (in front panel) for more than 5 seconds with no disc
		inside. All settings will revert to the factory settings.

60_ troubleshooting