Samsung UE60KU6020KXXC manual Troubleshooting and Maintenance, TV won’t turn on

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Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

Make sure the connection to the device is correct and that all cables are fully inserted.

Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

Confirm that the correct input source has been selected ( > Source).

Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

Make sure that the batteries are installed with their poles (+/–) in the correct direction.

Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Contents Series English Please read the Safety Instructions before using your TVWhats in the Box? Network Connection Wired Using the TV ControllerConnecting to a Network Network Connection WirelessCH List Launches the Channel List Remote ControlInstalling batteries into the remote control AD/SUBT. Displays the Accessibility ShortcutsUsing the buttons in the e-Manual Initial setupE-Manual TV won’t turn on Troubleshooting and MaintenanceTroubleshooting Remote control does not workVideo App problems Youtube etc What is Remote Support?TV settings are lost after 5 minutes Intermittent Wi-FiStill image warning Eco Sensor and screen brightnessCaring for the TV Vesa wall mount kit notes and specifications TV InstallationMounting the TV on a wall Providing proper ventilation for your TV Installation with a standAttaching the TV to the Stand Safety Precaution Securing the TV to the wallPreventing the TV from falling Specifications Specifications and Other InformationLicences Decreasing power consumptionRecommendation EU Only Français Avertissement ! Consignes de sécurité importantesContenu de la boîte Connexion réseau Câble Utilisation du contrôleur du téléviseurConnexion à un réseau Connexion réseau Sans filCH List Permet de lancer la Liste des chaînes La télécommandeMise en place des piles dans la télécommande AD/SUBT. permet dafficher Raccourcis daccessibilitéParamètres Assistance Ouvrir e-Manual Configuration initialeManual Utilisation des boutons du manuel électroniqueLe téléviseur ne sallume pas Résolution des problèmes et entretienRésolution des problèmes La télécommande ne fonctionne pasLes réglages du téléviseur sont perdus après 5 minutes Connexion Wi-Fi instableQuest-ce que lassistance à distance ? Comment lassistance à distance fonctionne-t-elle ?Avertissement relatif aux images fixes Capteur Eco et luminosité de lécranEntretien du téléviseur Fixation du téléviseur à un mur Installation du téléviseurKit de montage mural Vesa Remarques et spécifications Ventilation adaptée de votre téléviseur Installation sur un soclePrécautions de sécurité fixation du téléviseur au mur Fixation du téléviseur sur le socleConseils pour éviter toute chute du téléviseur Spécifications Spécifications et informations supplémentairesRéduction de la consommation dénergie Recommandation UE uniquement Español Advertencia Instrucciones importantes de seguridad¿Qué hay en la caja? Conexión de la red Cable Uso del controlador del televisorConexión a una red Conexión de la red InalámbricaColocación de las pilas en el mando a distancia Mando a distanciaCH List Inicia Lista de canales El e-Manual Configuración inicialUso de los botones del e-Manual El mando a distancia no funciona Solución de problemas y mantenimientoSolución de problemas El televisor no se enciende¿Cómo funciona la asistencia técnica a distancia? Wi-Fi intermitenteProblemas con la aplicación de vídeo Youtube etc ¿Qué es la asistencia a distancia?Advertencia sobre las imágenes fijas Sensor económico y brillo de la pantallaCuidado del televisor Instalación del televisor en una pared Instalación del televisorNotas y especificaciones sobre el kit de montaje mural Vesa Instalación con soporte Ventilación adecuada del televisorPrecauciones de seguridad Fijación del televisor a la pared Montaje del televisor en el soportePrecauciones para evitar la caída del televisor Especificaciones Especificaciones e información adicionalReducción del consumo de energía LicenciasRecomendación Solo UE Português Aviso! Instruções de segurança importantesQue está incluído na caixa? Ligação de rede Com fios Utilização do controlador do televisorLigação a uma rede Ligação de rede Sem fiosAD/SUBT. apresenta Atalhos de Acessibilidade TelecomandoColocação de pilhas no telecomando CH List Inicia a Lista CanaisUtilização dos botões no e-Manual Configuração inicialTelecomando não funciona Resolução de problemas e manutençãoResolução de problemas Televisor não ligaAs definições do televisor perdem-se após 5 minutos Problemas com aplicações de vídeo Youtube, etcQue é a Assistência remota? Como funciona a Assistência Remota?Aviso relativo a imagens fixas Sensor Eco e brilho do ecrãCuidados a ter com o televisor Montagem do televisor numa parede Instalação do televisorInstalação com uma base Fornecimento de ventilação adequada para o televisorPrecauções de segurança Fixação do televisor à parede Fixação do televisor à baseComo evitar que o televisor caia Características técnicas Características técnicas e outras informaçõesRedução do consumo de energia LicençasRecomendação Apenas para a UE This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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