Samsung UE60KU6020KXXC What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

English - 8

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Contents Series Please read the Safety Instructions before using your TV EnglishWhats in the Box? Using the TV Controller Connecting to a NetworkNetwork Connection Wireless Network Connection WiredRemote Control Installing batteries into the remote controlAD/SUBT. Displays the Accessibility Shortcuts CH List Launches the Channel ListE-Manual Initial setupUsing the buttons in the e-Manual Troubleshooting and Maintenance TroubleshootingRemote control does not work TV won’t turn onWhat is Remote Support? TV settings are lost after 5 minutesIntermittent Wi-Fi Video App problems Youtube etcCaring for the TV Eco Sensor and screen brightnessStill image warning Mounting the TV on a wall TV InstallationVesa wall mount kit notes and specifications Installation with a stand Providing proper ventilation for your TVPreventing the TV from falling Safety Precaution Securing the TV to the wallAttaching the TV to the Stand Specifications and Other Information SpecificationsDecreasing power consumption LicencesRecommendation EU Only Avertissement ! Consignes de sécurité importantes FrançaisContenu de la boîte Utilisation du contrôleur du téléviseur Connexion à un réseauConnexion réseau Sans fil Connexion réseau CâbleLa télécommande Mise en place des piles dans la télécommandeAD/SUBT. permet dafficher Raccourcis daccessibilité CH List Permet de lancer la Liste des chaînesConfiguration initiale ManualUtilisation des boutons du manuel électronique Paramètres Assistance Ouvrir e-ManualRésolution des problèmes et entretien Résolution des problèmesLa télécommande ne fonctionne pas Le téléviseur ne sallume pasConnexion Wi-Fi instable Quest-ce que lassistance à distance ?Comment lassistance à distance fonctionne-t-elle ? Les réglages du téléviseur sont perdus après 5 minutesEntretien du téléviseur Capteur Eco et luminosité de lécranAvertissement relatif aux images fixes Kit de montage mural Vesa Remarques et spécifications Installation du téléviseurFixation du téléviseur à un mur Installation sur un socle Ventilation adaptée de votre téléviseurConseils pour éviter toute chute du téléviseur Fixation du téléviseur sur le soclePrécautions de sécurité fixation du téléviseur au mur Spécifications et informations supplémentaires SpécificationsRéduction de la consommation dénergie Recommandation UE uniquement Advertencia Instrucciones importantes de seguridad Español¿Qué hay en la caja? Uso del controlador del televisor Conexión a una redConexión de la red Inalámbrica Conexión de la red CableCH List Inicia Lista de canales Mando a distanciaColocación de las pilas en el mando a distancia Uso de los botones del e-Manual Configuración inicialEl e-Manual Solución de problemas y mantenimiento Solución de problemasEl televisor no se enciende El mando a distancia no funcionaWi-Fi intermitente Problemas con la aplicación de vídeo Youtube etc¿Qué es la asistencia a distancia? ¿Cómo funciona la asistencia técnica a distancia?Cuidado del televisor Sensor económico y brillo de la pantallaAdvertencia sobre las imágenes fijas Notas y especificaciones sobre el kit de montaje mural Vesa Instalación del televisorInstalación del televisor en una pared Ventilación adecuada del televisor Instalación con soportePrecauciones para evitar la caída del televisor Montaje del televisor en el soportePrecauciones de seguridad Fijación del televisor a la pared Especificaciones e información adicional EspecificacionesLicencias Reducción del consumo de energíaRecomendación Solo UE Aviso! Instruções de segurança importantes PortuguêsQue está incluído na caixa? Utilização do controlador do televisor Ligação a uma redeLigação de rede Sem fios Ligação de rede Com fiosTelecomando Colocação de pilhas no telecomandoCH List Inicia a Lista Canais AD/SUBT. apresenta Atalhos de AcessibilidadeConfiguração inicial Utilização dos botões no e-ManualResolução de problemas e manutenção Resolução de problemasTelevisor não liga Telecomando não funcionaProblemas com aplicações de vídeo Youtube, etc Que é a Assistência remota?Como funciona a Assistência Remota? As definições do televisor perdem-se após 5 minutosCuidados a ter com o televisor Sensor Eco e brilho do ecrãAviso relativo a imagens fixas Instalação do televisor Montagem do televisor numa paredeFornecimento de ventilação adequada para o televisor Instalação com uma baseComo evitar que o televisor caia Fixação do televisor à basePrecauções de segurança Fixação do televisor à parede Características técnicas e outras informações Características técnicasLicenças Redução do consumo de energiaRecomendação Apenas para a UE This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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