Samsung SM-G610FZKDKSA, SM-G570FZDDKSA, SM-G570FZKDKSA, SM-G610FZKGKSA Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents English /2016. Rev.1.0 Table of Contents Settings Appendix Read me first BasicsBasics Instructional iconsPackage contents Device layout Keys Charging the battery BatteryReducing the battery consumption Battery charging tips and precautionsViewing the remaining charging time Ultra power saving mode Power saving modeReserve battery mode Planning battery consumptionExtending the battery life Forwarding callsSIM or Usim card nano-SIM card Installing the SIM or Usim cardSingle SIM models Dual SIM models SIM card tray Removing the SIM or Usim card Remove the SIM or Usim card Setting preferred SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Customising SIM or Usim cardsMemory card microSD card Installing a memory cardRemoving the memory card Formatting the memory card Turning the device on and offRestarting the device Tapping TouchscreenDragging Tapping and holdingDouble-tapping Spreading and pinching SwipingHome screen Home screenAdding items Home screen optionsRemoving items Moving itemsCreating folders Managing panels Apps screenBe relocated to the Apps screen Rearranging items Indicator iconsSearching for items Icon MeaningLock screen Basics Notification panel Using the notification panelSearching for content on the device Using quick setting buttonsFinder Dual SIM modelsEntering text Setting search categoriesKeyboard layout Changing the input languageCopying and pasting Additional keyboard functionsOpening apps Screen captureDictionary Closing an appIntroduction Samsung accountRegistering your Samsung account Registering a new Samsung accountRemoving your Samsung account Transferring data from your previous deviceTap Remove Account Transferring backup data from a computer Transferring data wirelesslyDevice and data management Connecting the device to a computer for data transferUpdating the device Updating with Smart SwitchUpdating over the air Using a Samsung account Performing a data resetUsing a Google account Backing up and restoring dataSharing features Deactivating emergency mode Emergency modeActivating S Biker mode Biker modeAnswering urgent calls Auto answerSmart reply Installing apps Installing or uninstalling appsGalaxy Apps Play StoreSetting app permissions Uninstalling or disabling appsManaging apps Enabling appsMaking calls PhoneMaking calls from the locked screen Using speed dialMaking calls from call logs or contacts list Making an international call Receiving callsAnswering a call Rejecting a callOptions during calls Blocking phone numbersDuring a voice call Adding contacts ContactsDuring a video call Creating contacts manuallyImporting contacts Searching for contactsSharing contacts Sharing profileTap More →Share Sending messages MessagesBlocking unwanted messages Viewing messagesSetting a message reminder Setting the message notificationTap Block list Browsing webpages InternetActivating secret mode Using secret modeChanging security settings Deactivating secret mode→ Settings →MORE →Set default account Setting up email accountsSending emails Reading emailsBasic shooting CameraTaking photos or recording videos Camera etiquetteLaunching Camera on the locked screen Launching Camera quickly Auto modeLocking the focus and exposure Customising shooting modesPanorama Pro modeContinuous shot Night HDR Rich toneBeauty face Sports Tap Mode →SelfieSound & shot SelfieWide selfie Tap Mode →Wide selfieQuick settings Camera settingsCamera settings Viewing images GalleryView stories Viewing videosCreating stories Tap More →Create storyDeleting stories Sharing storiesSharing images or videos Deleting images or videosDeleting an image or a video Deleting multiple images and videosCreating notes Samsung NotesDeleting notes Creating events PlannerCreating tasks HealthSyncing events and tasks with your accounts Starting S HealthUsing S Health Additional information Voice Recorder Setting alarms AlarmMy Files ClockStopwatch World clockCalculator TimerRadio Listening to the FM radioScanning radio stations USB Backup Lock and hide apps SecureLocking apps Hiding appsCreating Secure Folder Secure FolderMoving content Setting auto lock for Secure FolderTap More →Settings →Auto lock Secure Folder Adding appsTap More →Settings →Accounts →Add account Uninstalling Secure FolderAdding accounts Hiding Secure FolderUnder Secure Wi-Fi, tap Enable →AGREE Secure Wi-FiGoogle apps ChromePlay Music MapsPlay Movies & TV DriveConnecting to a Wi-Fi network Wi-FiIntroduction Tap Wi-Fi Direct Wi-Fi DirectSending and receiving data Tap ConnectEnding the device connection BluetoothSending and receiving data Pairing with other Bluetooth devicesUnpairing Bluetooth devices Flight modeMobile hotspot and tethering Tap UnpairData usage Using the mobile hotspotLimiting data usage SIM card manager dual SIM modelsMobile networks More connection settingsOptions PrintingAdding printer plug-ins Printing contentSmart Manager Using the quick optimisation featureManaging the battery BatteryStorage Managing the memoryUltra data saving Device security→ Data usage → →Change cycle Sounds and vibrations ApplicationsDo not disturb NotificationsDisplay Advanced featuresThemes WallpaperLock screen and security For better fingerprint recognition Fingerprint recognitionDeleting fingerprints Registering fingerprintsUsing fingerprints to sign in to accounts Verifying the Samsung account passwordTick Sign in using your fingerprints and tap Remember Send SOS messages Privacy and safetySwitching to easy mode Easy modeAdding emergency contacts Managing shortcutsAccessibility Google AccountsSamsung Cloud Removing accountsSync settings Backup and resetBackup and restore Cloud usageLanguage and input Date and time StorageAbout device Appendix TroubleshootingForcing restart Resetting the deviceSound echoes during a call Battery depletes faster than when first purchased Photo quality is poorer than the preview Your device cannot find your current location Trademarks Copyright
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SM-G570FZKAILO, SM-G570FZDAILO, SM-G610FWDGXXV, SM-G570FZKDKSA, SM-G610FZKGKSA specifications

The Samsung SM-G610FEDGXXV and SM-G570 series smartphones represent an intriguing segment in the mid-range market, showcasing high-value features and solid performance. These devices demonstrate Samsung's commitment to providing users with quality technology at an affordable price point.

The SM-G610FEDGXXV, also known as the Galaxy J7 Pro, features a 5.5-inch Super AMOLED display with a resolution of 1920 x 1080 pixels, which provides vibrant colors and deep contrast ratios. It is powered by the Exynos 7870 Octa-core processor, ensuring smooth multitasking and efficient performance. The device includes 3GB of RAM and comes with 64GB of internal storage, which is expandable via microSD, allowing for ample space for apps, photos, and videos.

Cameras are a significant highlight; the rear 13MP sensor captures sharp images, while the front-facing 13MP camera is perfect for selfies and video calls. The battery capacity is substantial at 3600mAh, providing users with enough power to get through a full day of usage without worrying about recharging.

On the other hand, the SM-G570YEDDXXV, often referred to as the Galaxy J5 Pro, also features a 5.2-inch Super AMOLED display. With a similar Exynos 7870 Octa-core processor, it offers a balanced performance. Users can expect 3GB of RAM and 32GB of internal storage, expandable with microSD. The rear camera is the same 13MP setup, while the front-facing camera comes with a 13MP sensor that includes a LED flash for low-light selfies.

The entire series emphasizes connectivity with 4G LTE support, Bluetooth, Wi-Fi, and GPS capabilities. Additionally, these devices include features like fingerprint sensors for enhanced security. With Samsung’s TouchWiz interface on Android, users enjoy a user-friendly experience customized with various additional functionalities.

In summary, the Samsung SM-G610FEDGXXV, SM-G570YEDDXXV, and their variants highlight sophisticated design and reliable performance in the mid-range smartphone landscape. With solid build quality, excellent camera capabilities, and user-friendly features, these models are well-positioned to meet the needs of a wide range of consumers looking for smart, efficient devices without breaking the bank.
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