Samsung SM-G355HZWDXXV Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-G355H/DS About this manual Instructional icons Copyright About this manualTrademarks Table of Contents Travel & local Getting started Device layoutButtons Package contents Installing the SIM or Usim card and battery Getting started Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging the battery Charging with the chargerChecking the battery charge status Reducing the battery consumption Inserting a memory card→Settings →Storage →Unmount SD card Removing the memory cardTurning the device on and off Formatting the memory cardHolding the device Adjusting the volumeSwitching to silent mode Locking and unlocking the deviceActivating SIM or Usim cards Using dual SIM or Usim cardsSwitching between cards Icon Meaning Indicator iconsBasics Tapping Using the touch screenFinger gestures Double-tapping Tapping and holdingDragging Flicking PinchingRotating the screen Notifications Rearranging panels Home screenRearranging items Setting wallpaper Using widgetsApplications screen Installing applicationsUninstalling applications Rearranging applicationsOpening an application Using applicationsDisabling applications Opening from recently-used applicationsChanging the keyboard type Using the Samsung keyboardEntering text Changing the keyboard layoutEntering text by voice Connecting to a Wi-Fi networkTurning Wi-Fi on and off Copying and pastingAdding Wi-Fi networks Setting up accountsJoining Wi-Fi networks Forgetting Wi-Fi networksTransferring files Connecting with Samsung KiesConnecting with Windows Media Player Removing accountsSecuring the device Connecting as a media deviceSetting a pattern Device MTPUnlocking the device Setting a PINSetting a password Upgrading over the air Upgrading the deviceUpgrading with Samsung Kies Making calls CommunicationPhone During a call Finding contactsMaking an international call Viewing call logs Adding contactsSending a message Fixed dialling numberReceiving calls Making a video call Video callsListening to a voice message During a video callContacts Managing contactsImporting and exporting contacts Searching for contactsDisplaying contacts Importing contactsAdding contacts to a group Favourite contactsContact groups Managing groupsSending messages MessagesBusiness card Viewing incoming messages Setting up email accountsSending scheduled messages Reading messages Google Mail Labels Hangouts Google+Photos ChatONWeb & network InternetLinks ChromeHistory Sharing webpagesBluetooth Syncing with other devicesPairing with other Bluetooth devices Sending and receiving dataCamera etiquette MediaCamera Taking a photo Shooting modeTaking photos Tap →Panorama Panoramic photosApplying filter effects Taking a video Recording modeTaking videos Share shot Configuring settings for CameraZooming in and out Media Playing videos GalleryViewing images Editing imagesDeleting images Setting as wallpaperModifying images Sharing imagesVideo Select a video to playSharing videos YouTubeDeleting videos Watching videosRadio Listening to the FM radioScanning radio stations Adding stations to the favourites listApplication & media stores Play StoreSamsung Apps Play BooksPlay Games Play Movies & TVPlay Music Play NewsstandComposing memos UtilitiesMemo Browsing memosSyncing with Google Calendar PlannerCreating events or tasks Searching for events or tasks DriveChanging calendar type Deleting events or tasksStopping alarms AlarmSetting alarms Deleting alarmsWorld clock TimerCalculator StopwatchPlaying voice memos Voice RecorderRecording voice memos Searching the device GoogleManaging voice memos Search scopeGoogle Now Voice SearchMy files Viewing filesAdding shortcuts to folders Searching for a fileViewing storage information Downloads Searching for locations Travel & localMaps Getting directions for a destinationWi-Fi SettingsAbout Settings Setting Wi-Fi sleep policyTethering and Mobile hotspot Setting Network notificationWi-Fi Direct SIM card manager dual SIM models Flight modeData usage Mobile networks Default messaging appMore networks Ringtones Lock screenSound Display WallpaperAnswering/ending calls Additional settingsCall Ringtones and keypad tonesStorage Power saving modeBattery Security Application managerLocation Language Set up SIM card lockLanguage and input Keyboard swipe DefaultSamsung keyboard Text-to-speech options Google voice typingVoice search Pointer speedDate and time Backup and resetAdd account Accessibility Text-to-speech optionsPrinting AccessoriesGoogle Settings About deviceTroubleshooting Your device displays network or service error messagesTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2014. Rev.1.0
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SM-G355HZKDXXV, SM-G355HZKDKSA, SM-G355HZWDXXV, SM-G355HZWDKSA specifications

The Samsung SM-G355H is a notable smartphone model that captures attention with its blend of functionality and design. Known also by its variant SM-G355HZWDKSA, this device is a member of Samsung’s Galaxy series, targeting the mid-range smartphone market with a set of impressive features that cater to a wide audience.

The device sports a 4.3-inch display, which offers a resolution of 480 x 800 pixels, delivering decent visual quality for daily tasks. The brightness and clarity are adequate for viewing multimedia content and browsing the web. Under the hood, the SM-G355H is powered by a quad-core processor, clocked at 1.2 GHz, ensuring smooth operation for typical applications and multitasking.

With 1 GB of RAM, the device handles basic tasks and lightweight gaming efficiently. It comes with 8 GB of internal storage, which is expandable via microSD card support, allowing users to store additional apps, photos, and videos—a crucial feature for those who prioritize storage flexibility.

The camera setup includes a 5-megapixel rear shooter, complemented by an easy-to-use interface that offers various modes and features such as autofocus and LED flash. The front-facing camera is particularly beneficial for selfies and video calls, making connection via social media effortless.

In terms of connectivity, the SM-G355H supports 3G networks and features Bluetooth 4.0, Wi-Fi, and GPS capabilities, ensuring that users can stay connected with friends and navigate their surroundings with ease. The device runs on Android, allowing users access to a wide array of applications through the Google Play Store.

Battery-wise, the device is equipped with a removable Li-Ion 2,000 mAh battery, providing reasonable longevity for everyday use, which is essential for users on the go.

Overall, the Samsung SM-G355H is a well-rounded smartphone that presents solid performance, essential features, and a user-friendly experience, making it a favorable choice for budget-conscious consumers who do not want to compromise on quality. Its combination of design, functionality, and adaptability positions it as a compelling option in the competitive smartphone landscape.
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