Samsung UA65C8000XRXTW On, refer to The remote control does not work below, There is no signal

Page 54

Other Information

Issues

Solutions and Explanations

No Picture, No Video

The TV won’t turn on.

 

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

 

• Make sure the wall outlet is working.

 

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

 

on, refer to “The remote control does not work” below.

 

 

 

The TV turns off automatically.

 

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 20).

 

 

• If your PC is connected to the TV, check your PC power settings.

 

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if

 

 

there is no signal.

 

 

 

There is no picture/Video.

 

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

 

devices).

 

 

• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the

 

 

connections to the TV input. For example, if an external device’s output is HDMI, it should be

 

 

connected to an HDMI input on the TV.

 

 

• Make sure your connected devices are powered on.

 

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.

 

 

 

RF(Cable/Antenna) Connection

 

 

 

 

The TV is not receiving all channels.

 

• Make sure the Antenna cable is connected securely.

 

 

• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -

 

 

Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7).

 

 

• Verify the Antenna is positioned correctly.

 

 

 

The picture is distorted: macro block error

 

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization

 

such as sports and action movies.

 

 

• A low signal can cause picture distortion. This is not a TV issue.

 

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

 

• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV

appears.

 

(p. 24).

 

 

 

“PC” is always shown on the source list,

 

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

 

 

The video is OK but there is no audio.

 

• If you are using a HDMI connection, check the audio output setting on your PC.

 

 

 

Network Connection (Depending on Models)

 

 

 

 

Wireless network connection failed.

 

• Samsung Wireless USB dongle is required to use a wireless network.

 

 

• Make sure the Network Connection is set to Wireless (p. 27).

 

 

• Make sure the TV is be connected to a wireless IP sharer (router).

 

 

 

Others

 

 

 

 

The remote control does not work.

 

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

 

• Clean the sensor’s transmission window on the remote.

 

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

 

The cable/set top box remote control

 

• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user

doesn’t turn the TV on or off, or adjust the

 

manual for the SAMSUNG TV code.

volume.

 

 

 

 

 

A “Mode Not Supported” message

 

• Check the supported resolution of the TV, and adjust the external device’s output resolution

appears.

 

accordingly. Refer to the resolution settings on page 24 of this manual.

 

 

 

There is a plastic smell from the TV.

 

• This smell is normal and will dissipate over time.

 

 

 

The TV is tilted to the side.

 

• Remove the base stand from the TV and reassemble it.

 

 

 

There are difficulties assembling the stand

 

• Make sure the TV is placed on a flat surface. It is necessary to use magnetized screw driver if you

base.

 

cannot remove the screws from the TV.

 

 

 

54 English

Image 54
Contents Contact Samsung Worldwide BN68-02856M-01Installation with a wall-mount Securing the Installation SpaceInstallation with a stand Still image warningContents Yy Component Sound in Adapter AccessoriesYy Holder-Wire 3EA Yy Component Adapter Yy PC Adapter Yy LAN AdapterViewing the Control Panel Buttons on the remote controlPPower Turns the TV on or off Standby mode Product colour and shape may vary depending on the modelViewing the Remote Control Connecting to an Antenna Connecting to an AV Device Using an Hdmi or HDMI/DVI cable HD connection up to 1080pConnections English Component Composite AV Coaxial RFSource List Connecting to an Audio DeviceEdit Name Changing the Input SourceSeeing Channels How to Navigate MenuChannel Manager Channel MenuArea My ChannelsManual Store Auto StoreChannel List Eco SolutionScheduled ModeDisabled when the PC is in power saving mode Advanced SettingsAdvanced Settings Changing the Picture OptionsPicture Options Available only in Hdmi mode RGB signalsPicture Options Size Your cable box/satellite receiver mayViewing TV using the 3D function 3D emitterDisplays the images for How to watch the 3D imageBasic Features English 60 HzSetting up the TV with Your PC Picture Reset OK / CancelAuto Adjustment t ScreenEqualizer Auto Volume Off / Normal / NightSRS TheaterSound t SRS TruSurround HD Off / On tSound Reset OK / Cancel Spdif OutputTime General SecurityMenu Language Locking ProgrammesPIP t Wireless Remote ControlSoftware Upgrade Self DiagnosisHD Connection Guide Contact SamsungInto the TV. Please be careful not to Mode Resolution Horizontal Frequency Vertical Frequency Connecting to a PCUsing an HDMI/DVI Cable / a D-sub Cable Sync PolarityConnecting to a Wired Network Network ConnectionNetwork Setup Network Setup AutoNetwork Setup Manual Network Type Wired Network Setup Network TestConnecting to a Wireless Network Network Setup Samsung Auto Configuration Security Key Entered ~9 Number Network Setup PBC WPSAdvanced Features English DeleteNetwork Setup Ad-Hoc To connect SWLSamsung Wireless LinkSWL connect Be disappeared automaticallyMedia Play Connecting a USB DeviceConnecting to the PC through network Your PCPage Screen Display Sorting standard is different depending on the contentsVideos Yy Supported Subtitle Formats1920x1080 Yy Supported Video FormatsMbps Supported Lossless audioMusic PhotosMedia Play Additional Function Section using the Green buttonPlaying the Multiple Files Regardless of yearSettings File name as the video file AudioAnynet+ What is Anynet+? t AdvancedFeatures To connect to Home TheatreSetting Up Anynet+ Switching between Anynet+ DevicesRecording Listening through a ReceiverTroubleshooting for Anynet+ Getting Started with Internet@TV Internet@TVManager Setting up Internet@TVLogin SitesUsing the Internet@TV service Samsung AppsSkype Message / Media / ScreenShare SetupSetting Up AllShare About AllShareYou can configure the viewing settings for SMS My Mobile Analogue Channel Teletext Feature Installing the Wall Mount Assembling the CablesBlanking Bracket 23~29 Quantity19~22 32~37Securing the TV to the wall To Avoid the TV from FallingAnti-theft Kensington Lock Or chairTroubleshooting Issues Solutions and ExplanationsOther Information English Make sure your connected devices are powered on On, refer to The remote control does not work belowThere is no signal Volume Mode Not Supported messageStorage and Maintenance Specifications LicenceFavourite Channel Film Mode Fine Tune Flesh Tone Frequency IndexAllShar45 Amplify Anynet+ This page is intentionally Left blank
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UA65C8000XRXSQ, UA46C8000XRXKE, UA55C8000XRXZN, UA46C8000XRXHC, UA55C8000XRSHD specifications

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