Samsung UA55JU7500KXZN manual Finding the contact information for service, How Does it Work?

Page 172

How Does it Work?

Having a Samsung Tech remotely service your TV is easy.

Call the Samsung Contact Centre and ask for remote support.

Open the menu on your TV and go to the Support section.

Select Remote

The agent accesses your

Management, and then

TV.

read and agree to the

 

service agreements. When

 

the PIN screen appears,

 

provide the PIN number

 

to the agent.

 

Finding the contact information for service

(MENU/123) MENU Support Contact Samsung

You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.

"" To view the Open Source Licence, press the button.

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Contents
Manual Contents Smart Features TV Viewing System and Support Precautions and Notes Using Smart Hub Connecting to the InternetSetting up Smart Hub Using Smart HubControlling the TV with Your Voice Setting up Voice RecognitionMENU/123 Menu System Voice Recognition Controlling the TV with your voice MENU/123 Menu System Voice Recognition Usable MicrophoneControlling the TV with Your Motion Setting up Motion ControlMENU/123 Menu System Motion Control Controlling the TV using motions Using the Samsung Smart Control Operating the TV with the Pointer buttonSetting up the Samsung Smart Control Pairing the TV to the Samsung Smart ControlMENU/123 Menu System Sports Mode Activating Sports ModeImproving the Viewing Experience of Sports Events Editing Channels Running the Edit Channel functionRearranging or deleting channels MENU/123 Menu Broadcasting Edit ChannelPlaying Multiple Screens Connecting an Antenna Aerial Connecting to the Internet Establishing a wired Internet connectionUsing LAN cables External ModemConnecting to a wired Internet network automatically ① IP Router + ② External ModemEstablishing a wireless Internet connection Connecting to a wireless internet network automaticallyConnecting to a wireless internet network with WPS Checking the internet connection statusChanging the name of the TV on a network MENU/123 Menu Network Network Status Try nowConnecting to a Network via a Mobile Dongle Page Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try nowIP auto setting failed No network cable foundTroubleshooting wireless Internet connectivity issues Wireless network connection failedUnable to connect to a wireless router Connected to a local network, but not to the InternetIP auto setting failed Connecting Video Devices Connecting with an Hdmi cableConnecting with a component cable Connecting with a composite A/V cable Connecting with an Hdmi ARC cable Audio Input and Output ConnectionsConnecting with a digital audio optical cable Connecting with a stereo audio cableConnecting a Computer Connecting through the Hdmi portConnecting with an HDMI-to-DVI cable Connecting through your home network Connecting a Mobile Device Connecting with an MHL-to-HDMI CableUsing Screen Mirroring Connecting via a mobile deviceConnecting by automatically allowing the connection MENU/123 Menu Network Screen Mirroring Try nowConnecting a mobile device via Samsung Smart View MENU/123 Menu Network Wi-Fi Direct Try nowChanging the input signal with external devices OptionsConnection Notes Connection notes for HdmiConnection notes for computers Connection notes for audio devicesConnection notes for mobile devices About the Samsung Smart Control Extra Using the Samsung Smart Control Displaying and using the On-screen Remote Sports Mode Pairing the TV to the Samsung Smart Control MENU/123 Menu System Universal remote setup Try now Setting up the universal remote controlSelect the Universal remote setup Connecting a keyboard Connecting a USB keyboardConnecting a Bluetooth keyboard Controlling the TV with a KeyboardUsing the keyboard Changing keyboard settingsSwitch Input Language Keyboard LanguageConnecting a USB mouse Connecting a Bluetooth mouseMENU/123 Menu System Device Manager Mouse Settings Try now Controlling the TV with a MouseUsing a mouse Changing mouse buttons and pointer speedEntering Text using the On-Screen Qwerty Keypad Connecting a Bluetooth GamepadUsing additional functions Viewing Multiple Screens or Features with Multi-Link Screen Using Multi-Link ScreenLearning the basic functions MENU/123 Menu Picture Open Multi-Link ScreenSelect Speaker Settings Read before using Multi-Link ScreenSelecting the audio-source screen Smart Hub Launching Smart Hub automaticallyRemoving or pinning an item in the Recent group MENU/123 Menu Smart Hub Open Smart Hub Try nowTesting Smart Hub connections Using the Smart Hub TutorialResetting Smart Hub MENU/123 Menu Smart Hub Reset Smart Hub Try nowUsing Smart Hub with a Samsung Account Creating a Samsung accountCreating a Samsung account MENU/123 Menu Smart Hub Samsung Account Try nowLinking your Samsung account to external service accounts Creating a Samsung account using a Facebook accountSigning in to a Samsung account Registering your Samsung account to the TVLinking or disconnecting a service account Changing and adding information to a Samsung accountDeleting a Samsung account from the TV MENU/123 Menu Smart Hub Samsung Account Edit profileUsing the Games Service FeaturedManaging games with the pop-up Options menu Viewing the Detailed Information screenInstalling and running a game Managing downloaded or purchased gamesEnabling automatic game updates Removing a gameRating a game Registering a couponFeatured Apps Using the Apps ServiceManaging Apps with the pop-up Options menu Installing an app quickly Installing an appLaunching an app Removing an app from the TV Locking and unlocking appsUpdating apps Rearranging appsRating and sharing a purchased content Using other app features and functionsRating Content Using channel bound appsLaunching the e-Manual Using the e-ManualMENU/123 Menu Support e-Manual Using the buttons in the e-Manual Accessing the associated menu screen from an e-Manual topicYou can update the e-Manual in the same way you update apps Updating the e-Manual to the latest versionUsing the web browser Browsing preferencesHome EncodingRead before playing media content Using the MY Content ServiceFeatured MY Content Try now Playing media content saved on a USB device Playing multimedia content in a computer or mobile deviceFeatured MY Content Buttons and functions available while viewing photos Safely Removing a USB DevicePause / Play Previous / NextThis mode is supported only when background music is playing Rewind / Fast Forward Buttons and functions available while viewing videosRepeat Rotate Buttons and functions available while playing music ShuffleSpeaker List Picture OffListening to music in HD quality Delete Functions on the media content list screenPlay Selected Using the NewsON Service Featured NewsONNews WeatherMENU/123 Voice Recognition Read before using voice recognition Learning voice recognition basicsEnabling or disabling TV voice Selecting a gender for the TV voiceChanging the voice recognition language MENU/123 Menu System Voice Recognition Voice Gender Try nowUsing imperative voice recognition Using interactive voice recognition at a short distanceUsing the Voice Recognition Tutorial MENU/123 Menu Support Voice Recognition Tutorial Try nowTesting ambient illumination using the TV camera Controlling the TV using Motions Motion ControlFace the TV camera, and follow the onscreen instructions Using the Motion Control Tutorial You can learn the basics of using motion controlActivating motion control MENU/123 Menu System Motion Control Motion Control Try nowFollowing actions are available Learning motion control basicsMove your hand to move the pointer accordingly Adjusting pointer speed Select a pointer and adjust its speedShowing and hiding the animated motion guide MENU/123 Menu System Motion Control Pointer Speed Try nowChanging the motion control screens Showing the motion control screens while viewing a broadcastPage Page Using Face recognition Registering your face to your samsung accountChanging your login method of face recognition Signing in to a Samsung account using face recognitionViewing Digital Broadcast Information at a Glance Using the guideMENU/123 Menu Broadcasting Guide Try now Try now Record Starts instant recording for the selected programme Changing the broadcast signal Checking digital channel signal info and strengthChecking current programme info MENU/123 Menu Broadcasting Aerial Try nowRecording Programmes Recording programmesInstant recording You can record current and upcoming programmesUsing the functions available while recording a programme More InfoRecording Time Stop Recording / Go to Live TVManaging the schedule recording list MENU/123 Menu Broadcasting Schedule ManagerUsing the functions available while playing a recording Viewing recorded programmesHighlights Player Displays highlights of the current recordingUsing the functions for the saved file list Managing recorded filesFilter By Sort BySetting up a schedule viewing for a channel Setting Up a Schedule ViewingSetting up a schedule viewing for digital channel Setting up a schedule viewing for analogue channel Cancelling a Schedule ViewingEditing a Schedule Viewing MENU/123 Menu Broadcasting Schedule Manager Try nowDisplays detailed information about the current programme Using TimeshiftRecord Pause / Play Using the Channel List MENU/123 Menu Broadcasting Channel List Try nowHistory Add a New ListAerial Registering, Removing, and Editing Channels Registering and removing channelsEditing registered channels Removing registered channelsLocking / Unlocking channels Enabling / Disabling password protection on channelsEnabling/Disabling Edit Channel Number function Creating a Personal Favourites List Registering channels as favouritesViewing and selecting channels on favourites lists only MENU/123 Menu Broadcasting Channel ListUsing the Edit Favourites screen menu items Editing a Favourites ListRemoving registered channels from a favourites list Rearranging a favourites listRenaming a favourites list Copying channels from one favourites list to anotherEnabling sports mode Making Sports programmes More Realistic with Sports ModeChoosing the sports type When Audio Description is on MENU/123 Menu System Sports Mode Auto Highlights Try nowExtracting highlights automatically Zoom Manual HighlightPauses or resumes the video When you are viewing a soccer game in the UHD resolution Viewing a game recorded in sports modeWatch Live TV at the same time TV-Viewing Support Features Changing the subtitle modeMENU/123 Menu System Accessibility Subtitle Try now Showing subtitlesSetting the preferred languages Setting the subtitle languageMENU/123 Menu System Accessibility Subtitle MENU/123 Menu Broadcasting Auto Tuning Auto Tuning Try nowSelecting the broadcast audio language Audio DescriptionUsing the Channel Settings Setting the country areaTuning broadcast signals manually Tuning digital channelsFine-Tuning the screen Tuning analogue channelsTransferring channel list MENU/123 Menu Broadcasting Channel Settings Digital TextReading digital text Setting satellite system Changing teletext languageAdjusting the Picture Quality Choosing a picture modeAdjusting the picture quality Adjusting advanced settings Adjusting picture options Adjusts the primary colour intensityWhite Balance Try now MENU/123 Menu Picture Picture Options Try nowDigital Clean View Try now Mpeg Noise Filter Try nowReduces Mpeg noise and improves video quality Hdmi Black Level Try nowFilm Mode Try now Analogue Clean ViewAuto Motion Plus LED Clear MotionViewing in 3D Starting 3DWhen the TV is connected to a computer Adjusting 3D effects Picture Support Functions Viewing a picture-in-picture PIPChanging the picture size and position Changing the picture sizeChanging the picture size automatically MENU/123 Menu Picture Picture Size Auto WideAdjusting the picture position Changing the picture size in 43 or Screen Fit modeFitting the picture to the screen Resetting the picture mode settings MENU/123 Menu Picture Reset Picture Try nowListening to audio only Picture Off MENU/123 Menu Picture Picture Off Try nowAdjusting the Sound Quality Choosing a sound modeApplying sound effects Using the Sound Support Functions Selecting speakersListening to the TV through Bluetooth headphones MENU/123 Menu Sound Speaker Settings Bluetooth HeadphonesBluetooth headphone List Multi-output AudioSurround SettingsSoundBar+Surround Volume Level Adjusts the volume of the speakers selected in the listSpeaker Test Edit NameEnabling digital audio output Listening to 3D audio in 3D mode Resetting all sound settingsSetting the Time and Using the Timer Setting the current timeSetting the clock using digital broadcast info MENU/123 Menu System Time Clock Clock Mode Try nowSetting the clock manually Setting the clock automaticallyIf the clock is wrong in auto mode MENU/123 Menu System Time Clock Clock Set Try nowUsing the sleep timer Using the timersTurning on the TV using the on timer Turning off the TV using the off timer MENU/123 Menu System Time Off Timer Try nowMusic / Photo Sets the time for the TV to turn off automaticallyMENU/123 Menu System Eco Solution Try now Preventing screen burnReducing the energy consumption of the TV MENU/123 Menu System Auto Protection Time Try nowNo Signal Power Off Try now Auto Power Off Try nowEnergy Saving Try now Eco Sensor Try nowUsing Anynet+ HDMI-CEC Setting up Anynet+ HDMI-CECMENU/123 Menu System Anynet+ HDMI-CEC Try now Auto Turn Off Try nowUsing Anynet+ HDMI-CEC Accessing the menu of the external deviceSelecting an external device Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating the TV’s software to the latest version Updating the TV’s SoftwareUpdating the TV automatically Protecting the TV from Hacking and Malicious Code Checking the TV and connected storage for malicious codeIf malicious code is detected MENU/123 Menu System Smart Security Try nowMENU/123 Menu System Smart Security Settings Try now Configuring additional functionsAntivirus Using Other Functions Running the accessibility functions quicklyMENU/123 Menu System Accessibility Try now MENU/123 Menu System Accessibility Voice Guide Try nowAdjusting the menu transparency Changing the volume, speed and pitch of the Voice GuideWhite text on black background high contrast Enlarging font for the visually impairedLearning about the remote control for the visually impaired Using the Indian Cinema ModeMENU/123 Menu System Indian Cinema Mode Changing the menu languageEnabling game mode Setting up a passwordChecking Notifications Showing/Hiding the Samsung logo while booting Richer colours and superior picture quality BD WiseEnabling/Disabling sound feedback Locking/Unlocking the Control StickEnabling/Disabling the front indicators Enabling the TV to boot fasterRemoving Flickering Restoring the TV to the factory settings Using the TV as a display model for retail storesMENU/123 Menu Support Self Diagnosis Reset Try now MENU/123 Menu Support Use Mode Try nowEnabling/ Disabling Data Service function HbbTV Connecting to a TV Viewing Card slot To connect the CI Card Adapter, follow these stepsUsing the CI or CI+ Card Teletext Feature Typical Teletext What Does Remote Service Do? Getting SupportSupport through Remote Management MENU/123 Menu Support Remote Management Try nowFinding the contact information for service Having a Samsung Tech remotely service your TV is easyHow Does it Work? MENU/123 Menu Support Contact SamsungTesting the picture There Is a Problem with the PictureMENU/123 Menu Support Self Diagnosis Picture Test Try now Menu System Reset Picture Cant Hear the Sound Clearly Testing the soundMENU/123 Menu Support Self Diagnosis Sound Test Try now Testing 3D picture quality Cant See 3D Images ClearlyThere Is a Problem with the Broadcast My Computer Wont ConnectCant Connect to the Internet Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working System Anynet+ HdmiWant to Reset the TV Have Trouble Launching/Using AppsMy File Wont Play Other Issues Signal InformationSupport Use Mode to Home Before Using the Recording and Timeshift Functions Before using the recording and Schedule Recording functionsPage Before using the Timeshift function Read Before Using 3D Mode 3D precautionsPage Page Safety precautions Page Recommendation with Voice Interaction Recommendation disclaimerRecommendation Supported Resolutions for 3D Modes 3D ModeComponent Digital channelVideos/Photos Refer to Read Before Playing Photo, Videos, or Music FilesSupported Resolutions for each of UHD Input Signals Resolution 3840 x 2160p, 4096 x 2160pIf Hdmi UHD Color is set to Off If Hdmi UHD Color is set to OnRead Before Using Voice, Motion, or Face recognition Precautions for Voice, Motion, and Face recognitionUsing the TV camera Face recognitionRequirements for using Voice, Motion, or Face recognition Requirements for using voice recognitionMotion Control Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face recognition Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Videos, or Music Files Limitations on use of Photo, Videos, and Music filesSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Read After Installing the TV Picture sizes and input signalsRead before setting up a wireless Internet connection Installing an anti-theft lockPrecautions for wireless Internet Wireless security protocols Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothLicence Page Glossary
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