Samsung UA55JU6600KXZN, UA55JU7500KXZN There Is a Problem with the Picture, Testing the picture

Page 173

There Is a Problem with the Picture

Testing the picture

(MENU/123) MENU Support Self Diagnosis Picture Test Try now

Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. The Picture Test displays a high definition picture you can examine for flaws or faults.

The problem

Try this!

 

If your Samsung Television is flickering or dimming sporadically, you may need to

Flickering and

disable some of the energy efficiency features. Disable Energy Saving ((MENU/123)

Dimming

MENU

System

Eco Solution

Energy Saving) or Eco Sensor ((MENU/123)

 

MENU

System

Eco Solution

Eco Sensor).

 

 

 

 

If the colour on your Samsung television screen is not correct or the black and

 

white colours are off, run Picture Test ((MENU/123)

MENU Support Self

 

Diagnosis

Picture Test).

 

 

 

If the test results indicate that the problem is not caused by the TV, do the

Component

following:

 

 

 

 

Connections/Screen

●● Confirm that the TV's video input connectors are connected to the correct

Colour

external device video output connectors.

 

 

●● Check the other connections as well. If the TV is connected to an external

 

device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged

 

into their proper connectors.

 

 

 

 

 

If the colours on your Samsung TV are correct but just a little too dark or bright,

Screen Brightness

try adjusting the following settings first.

 

●● Go to the Picture menu and adjust the Backlight, Contrast, Brightness,

 

 

Sharpness, Colour, and Tint (G/R) settings.

 

 

 

Ghosting, Blurring, or

If you notice ghosting or blurring on the screen, use the Auto Motion Plus function

((MENU/123) MENU

Picture Picture Options

Auto Motion Plus) to resolve

Juddering

the issue.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Image 173
Contents Manual Contents Smart Features TV Viewing System and Support Precautions and Notes Connecting to the Internet Using Smart HubSetting up Smart Hub Using Smart HubMENU/123 Menu System Voice Recognition Setting up Voice RecognitionControlling the TV with Your Voice MENU/123 Menu System Voice Recognition Usable Microphone Controlling the TV with your voiceMENU/123 Menu System Motion Control Setting up Motion ControlControlling the TV with Your Motion Controlling the TV using motions Operating the TV with the Pointer button Using the Samsung Smart ControlPairing the TV to the Samsung Smart Control Setting up the Samsung Smart ControlImproving the Viewing Experience of Sports Events Activating Sports ModeMENU/123 Menu System Sports Mode Running the Edit Channel function Editing ChannelsRearranging or deleting channels MENU/123 Menu Broadcasting Edit ChannelPlaying Multiple Screens Connecting an Antenna Aerial Establishing a wired Internet connection Connecting to the InternetUsing LAN cables External Modem① IP Router + ② External Modem Connecting to a wired Internet network automaticallyConnecting to a wireless internet network automatically Establishing a wireless Internet connectionChecking the internet connection status Connecting to a wireless internet network with WPSChanging the name of the TV on a network MENU/123 Menu Network Network Status Try nowConnecting to a Network via a Mobile Dongle Page Troubleshooting wired Internet connectivity issues Try now Troubleshooting Internet Connectivity IssuesIP auto setting failed No network cable foundWireless network connection failed Troubleshooting wireless Internet connectivity issuesUnable to connect to a wireless router Connected to a local network, but not to the InternetIP auto setting failed Connecting with an Hdmi cable Connecting Video DevicesConnecting with a component cable Connecting with a composite A/V cable Audio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a stereo audio cable Connecting with a digital audio optical cableConnecting through the Hdmi port Connecting a ComputerConnecting with an HDMI-to-DVI cable Connecting through your home network Connecting with an MHL-to-HDMI Cable Connecting a Mobile DeviceConnecting via a mobile device Using Screen MirroringConnecting by automatically allowing the connection MENU/123 Menu Network Screen Mirroring Try nowMENU/123 Menu Network Wi-Fi Direct Try now Connecting a mobile device via Samsung Smart ViewOptions Changing the input signal with external devicesConnection notes for Hdmi Connection NotesConnection notes for mobile devices Connection notes for audio devicesConnection notes for computers About the Samsung Smart Control Extra Using the Samsung Smart Control Displaying and using the On-screen Remote Sports Mode Pairing the TV to the Samsung Smart Control Select the Universal remote setup Setting up the universal remote controlMENU/123 Menu System Universal remote setup Try now Connecting a USB keyboard Connecting a keyboardConnecting a Bluetooth keyboard Controlling the TV with a KeyboardChanging keyboard settings Using the keyboardSwitch Input Language Keyboard LanguageConnecting a Bluetooth mouse Connecting a USB mouseMENU/123 Menu System Device Manager Mouse Settings Try now Controlling the TV with a MouseChanging mouse buttons and pointer speed Using a mouseUsing additional functions Connecting a Bluetooth GamepadEntering Text using the On-Screen Qwerty Keypad Using Multi-Link Screen Viewing Multiple Screens or Features with Multi-Link ScreenLearning the basic functions MENU/123 Menu Picture Open Multi-Link ScreenSelecting the audio-source screen Read before using Multi-Link ScreenSelect Speaker Settings Launching Smart Hub automatically Smart HubRemoving or pinning an item in the Recent group MENU/123 Menu Smart Hub Open Smart Hub Try nowUsing the Smart Hub Tutorial Testing Smart Hub connectionsResetting Smart Hub MENU/123 Menu Smart Hub Reset Smart Hub Try nowCreating a Samsung account Using Smart Hub with a Samsung AccountCreating a Samsung account MENU/123 Menu Smart Hub Samsung Account Try nowCreating a Samsung account using a Facebook account Linking your Samsung account to external service accountsSigning in to a Samsung account Registering your Samsung account to the TVChanging and adding information to a Samsung account Linking or disconnecting a service accountDeleting a Samsung account from the TV MENU/123 Menu Smart Hub Samsung Account Edit profileFeatured Using the Games ServiceManaging games with the pop-up Options menu Viewing the Detailed Information screenManaging downloaded or purchased games Installing and running a gameRemoving a game Enabling automatic game updatesRating a game Registering a couponManaging Apps with the pop-up Options menu Using the Apps ServiceFeatured Apps Launching an app Installing an appInstalling an app quickly Locking and unlocking apps Removing an app from the TVUpdating apps Rearranging appsUsing other app features and functions Rating and sharing a purchased contentRating Content Using channel bound appsMENU/123 Menu Support e-Manual Using the e-ManualLaunching the e-Manual Accessing the associated menu screen from an e-Manual topic Using the buttons in the e-ManualYou can update the e-Manual in the same way you update apps Updating the e-Manual to the latest versionBrowsing preferences Using the web browserHome EncodingFeatured MY Content Try now Using the MY Content ServiceRead before playing media content Featured MY Content Playing multimedia content in a computer or mobile devicePlaying media content saved on a USB device Safely Removing a USB Device Buttons and functions available while viewing photosPause / Play Previous / NextThis mode is supported only when background music is playing Repeat Buttons and functions available while viewing videosRewind / Fast Forward Rotate Shuffle Buttons and functions available while playing musicSpeaker List Picture OffListening to music in HD quality Play Selected Functions on the media content list screenDelete Featured NewsON Using the NewsON ServiceNews WeatherMENU/123 Voice Recognition Learning voice recognition basics Read before using voice recognitionSelecting a gender for the TV voice Enabling or disabling TV voiceChanging the voice recognition language MENU/123 Menu System Voice Recognition Voice Gender Try nowUsing interactive voice recognition at a short distance Using imperative voice recognitionMENU/123 Menu Support Voice Recognition Tutorial Try now Using the Voice Recognition TutorialFace the TV camera, and follow the onscreen instructions Controlling the TV using Motions Motion ControlTesting ambient illumination using the TV camera You can learn the basics of using motion control Using the Motion Control TutorialActivating motion control MENU/123 Menu System Motion Control Motion Control Try nowMove your hand to move the pointer accordingly Learning motion control basicsFollowing actions are available Select a pointer and adjust its speed Adjusting pointer speedShowing and hiding the animated motion guide MENU/123 Menu System Motion Control Pointer Speed Try nowShowing the motion control screens while viewing a broadcast Changing the motion control screensPage Page Registering your face to your samsung account Using Face recognitionSigning in to a Samsung account using face recognition Changing your login method of face recognitionMENU/123 Menu Broadcasting Guide Try now Try now Using the guideViewing Digital Broadcast Information at a Glance Record Starts instant recording for the selected programme Checking digital channel signal info and strength Changing the broadcast signalChecking current programme info MENU/123 Menu Broadcasting Aerial Try nowRecording programmes Recording ProgrammesInstant recording You can record current and upcoming programmesMore Info Using the functions available while recording a programmeRecording Time Stop Recording / Go to Live TVMENU/123 Menu Broadcasting Schedule Manager Managing the schedule recording listViewing recorded programmes Using the functions available while playing a recordingDisplays highlights of the current recording Highlights PlayerManaging recorded files Using the functions for the saved file listFilter By Sort BySetting up a schedule viewing for digital channel Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Cancelling a Schedule Viewing Setting up a schedule viewing for analogue channelEditing a Schedule Viewing MENU/123 Menu Broadcasting Schedule Manager Try nowRecord Using TimeshiftDisplays detailed information about the current programme Pause / Play MENU/123 Menu Broadcasting Channel List Try now Using the Channel ListHistory Add a New ListAerial Registering and removing channels Registering, Removing, and Editing ChannelsEditing registered channels Removing registered channelsEnabling/Disabling Edit Channel Number function Enabling / Disabling password protection on channelsLocking / Unlocking channels Registering channels as favourites Creating a Personal Favourites ListViewing and selecting channels on favourites lists only MENU/123 Menu Broadcasting Channel ListEditing a Favourites List Using the Edit Favourites screen menu itemsRearranging a favourites list Removing registered channels from a favourites listRenaming a favourites list Copying channels from one favourites list to anotherChoosing the sports type Making Sports programmes More Realistic with Sports ModeEnabling sports mode Extracting highlights automatically MENU/123 Menu System Sports Mode Auto Highlights Try nowWhen Audio Description is on Manual Highlight ZoomPauses or resumes the video Watch Live TV at the same time Viewing a game recorded in sports modeWhen you are viewing a soccer game in the UHD resolution Changing the subtitle mode TV-Viewing Support FeaturesMENU/123 Menu System Accessibility Subtitle Try now Showing subtitlesSetting the subtitle language Setting the preferred languagesMENU/123 Menu System Accessibility Subtitle MENU/123 Menu Broadcasting Auto Tuning Auto Tuning Try nowAudio Description Selecting the broadcast audio languageSetting the country area Using the Channel SettingsTuning broadcast signals manually Tuning digital channelsTuning analogue channels Fine-Tuning the screenReading digital text MENU/123 Menu Broadcasting Channel Settings Digital TextTransferring channel list Changing teletext language Setting satellite systemChoosing a picture mode Adjusting the Picture QualityAdjusting the picture quality Adjusting advanced settings Adjusts the primary colour intensity Adjusting picture optionsWhite Balance Try now MENU/123 Menu Picture Picture Options Try nowMpeg Noise Filter Try now Digital Clean View Try nowReduces Mpeg noise and improves video quality Hdmi Black Level Try nowAnalogue Clean View Film Mode Try nowAuto Motion Plus LED Clear MotionStarting 3D Viewing in 3DWhen the TV is connected to a computer Adjusting 3D effects Viewing a picture-in-picture PIP Picture Support FunctionsChanging the picture size Changing the picture size and positionChanging the picture size automatically MENU/123 Menu Picture Picture Size Auto WideFitting the picture to the screen Changing the picture size in 43 or Screen Fit modeAdjusting the picture position MENU/123 Menu Picture Reset Picture Try now Resetting the picture mode settingsListening to audio only Picture Off MENU/123 Menu Picture Picture Off Try nowChoosing a sound mode Adjusting the Sound QualityApplying sound effects Selecting speakers Using the Sound Support FunctionsMENU/123 Menu Sound Speaker Settings Bluetooth Headphones Listening to the TV through Bluetooth headphonesBluetooth headphone List Multi-output AudioSoundBar+Surround SettingsSurround Adjusts the volume of the speakers selected in the list Volume LevelSpeaker Test Edit NameEnabling digital audio output Resetting all sound settings Listening to 3D audio in 3D modeSetting the current time Setting the Time and Using the TimerSetting the clock using digital broadcast info MENU/123 Menu System Time Clock Clock Mode Try nowSetting the clock automatically Setting the clock manuallyIf the clock is wrong in auto mode MENU/123 Menu System Time Clock Clock Set Try nowTurning on the TV using the on timer Using the timersUsing the sleep timer MENU/123 Menu System Time Off Timer Try now Turning off the TV using the off timerMusic / Photo Sets the time for the TV to turn off automaticallyPreventing screen burn MENU/123 Menu System Eco Solution Try nowReducing the energy consumption of the TV MENU/123 Menu System Auto Protection Time Try nowAuto Power Off Try now No Signal Power Off Try nowEnergy Saving Try now Eco Sensor Try nowSetting up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECMENU/123 Menu System Anynet+ HDMI-CEC Try now Auto Turn Off Try nowAccessing the menu of the external device Using Anynet+ HDMI-CECSelecting an external device Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version Checking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeIf malicious code is detected MENU/123 Menu System Smart Security Try nowAntivirus Configuring additional functionsMENU/123 Menu System Smart Security Settings Try now Running the accessibility functions quickly Using Other FunctionsMENU/123 Menu System Accessibility Try now MENU/123 Menu System Accessibility Voice Guide Try nowChanging the volume, speed and pitch of the Voice Guide Adjusting the menu transparencyWhite text on black background high contrast Enlarging font for the visually impairedUsing the Indian Cinema Mode Learning about the remote control for the visually impairedMENU/123 Menu System Indian Cinema Mode Changing the menu languageChecking Notifications Setting up a passwordEnabling game mode Richer colours and superior picture quality BD Wise Showing/Hiding the Samsung logo while bootingEnabling/Disabling sound feedback Locking/Unlocking the Control StickRemoving Flickering Enabling the TV to boot fasterEnabling/Disabling the front indicators Using the TV as a display model for retail stores Restoring the TV to the factory settingsMENU/123 Menu Support Self Diagnosis Reset Try now MENU/123 Menu Support Use Mode Try nowEnabling/ Disabling Data Service function HbbTV To connect the CI Card Adapter, follow these steps Connecting to a TV Viewing Card slotUsing the CI or CI+ Card Teletext Feature Typical Teletext Getting Support What Does Remote Service Do?Support through Remote Management MENU/123 Menu Support Remote Management Try nowHaving a Samsung Tech remotely service your TV is easy Finding the contact information for serviceHow Does it Work? MENU/123 Menu Support Contact SamsungMENU/123 Menu Support Self Diagnosis Picture Test Try now There Is a Problem with the PictureTesting the picture Menu System Reset Picture MENU/123 Menu Support Self Diagnosis Sound Test Try now Testing the soundCant Hear the Sound Clearly Cant See 3D Images Clearly Testing 3D picture qualityMy Computer Wont Connect There Is a Problem with the BroadcastSchedule Recording/Timeshift Function Isnt Working Cant Connect to the InternetSystem Anynet+ Hdmi Anynet+ HDMI-CEC Isnt WorkingMy File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Signal Information Other IssuesSupport Use Mode to Home Before using the recording and Schedule Recording functions Before Using the Recording and Timeshift FunctionsPage Before using the Timeshift function 3D precautions Read Before Using 3D ModePage Page Safety precautions Page Recommendation Recommendation disclaimerRecommendation with Voice Interaction 3D Mode Supported Resolutions for 3D ModesDigital channel ComponentVideos/Photos Refer to Read Before Playing Photo, Videos, or Music FilesResolution 3840 x 2160p, 4096 x 2160p Supported Resolutions for each of UHD Input SignalsIf Hdmi UHD Color is set to Off If Hdmi UHD Color is set to OnPrecautions for Voice, Motion, and Face recognition Read Before Using Voice, Motion, or Face recognitionUsing the TV camera Face recognitionRequirements for using voice recognition Requirements for using Voice, Motion, or Face recognitionMotion Control Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face recognition Read Before Using Apps Read Before Using the Web Browser Page Limitations on use of Photo, Videos, and Music files Read Before Playing Photo, Videos, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVPrecautions for wireless Internet Installing an anti-theft lockRead before setting up a wireless Internet connection Wireless security protocols IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesLicence Page Glossary
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UA55JS8000KXSQ, UA65JS8000KXSQ, UA48JU6600KXXV, UA60JU6400KXSQ, UA55JU6600KXSQ specifications

The Samsung UA55JU7500KXZN is a premium 55-inch Ultra HD television that stands out from the crowd with its impressive features and advanced technologies. Designed to deliver an exceptional viewing experience, this model boasts a sleek design that complements any modern living space.

One of the main highlights of the UA55JU7500KXZN is its Ultra HD resolution, of 3840 x 2160 pixels. This means you can enjoy four times the detail of Full HD, resulting in stunning image clarity and lifelike visuals. The television uses Samsung's proprietary UHD Upscaling technology, which enhances lower-resolution content to near-UHD quality, ensuring that all your favorite shows and movies look their best.

The display incorporates Quantum Dot technology, which significantly improves color accuracy and vibrancy. This feature allows the TV to produce a wider color spectrum, delivering rich and vivid colors that make images pop. Coupled with the Ultra Clear Panel, this technology helps minimize glare and reflections, ensuring a more immersive viewing experience, regardless of the room's lighting conditions.

The Samsung UA55JU7500KXZN also features Smart TV capabilities, powered by the intuitive Tizen operating system. This enables users to access a wide variety of streaming services, apps, and games directly from the TV. The Smart Hub interface organizes content and applications, making it easy to switch between different services with just a swipe of the remote.

In terms of sound, the UA55JU7500KXZN is equipped with advanced audio technologies, including Dolby Digital Plus. This system enhances the audio experience, delivering clear dialogue and impactful sound effects, creating a more immersive home theater setup.

Connectivity options are abundant, with multiple HDMI and USB ports available, allowing seamless connection to various devices such as gaming consoles, Blu-ray players, and external storage units. The TV also supports Wi-Fi for easy access to online content and screen mirroring capabilities for sharing media from smartphones and tablets.

In summary, the Samsung UA55JU7500KXZN is a feature-rich television that combines cutting-edge technologies with sleek aesthetics. Its stunning Ultra HD display, Quantum Dot color performance, and Smart TV capabilities make it a desirable choice for anyone looking to elevate their home entertainment experience.