Samsung UA85JU7000KXXV manual There Is a Problem with the Broadcast, My Computer Wont Connect

Page 178

There Is a Problem with the Broadcast

The problem

Try this!

 

●● Confirm that the coaxial cable is securely connected to the TV.

The TV is not receiving

●● Run Setup ((MENU/123)

MENU

System

Setup) or Auto Tuning

((MENU/123)

MENU

Broadcasting Auto Tuning).

all channels.

●● If you are using an antenna, verify it is positioned correctly and the all the

 

 

connections are secure.

 

 

 

 

 

 

 

 

There are no subtitles

Go to Subtitle ((MENU/123)

MENU

System

Accessibility Subtitle) and

change the Subtitle Mode.

 

 

 

with digital channels.

 

 

 

Some channels may not have subtitle data.

 

 

 

 

 

 

The compression of the video content may cause picture distortions. This is

The picture is distorted.

especially true with fast moving pictures from sports programmes and action

movies.

 

 

 

 

 

 

 

 

 

 

A weak signal can cause picture distortions. This is not a problem with the TV.

 

 

 

 

 

 

My Computer Won't Connect

The problem

Try this!

The "Mode Not

 

Supported" message

Set your PC’s output resolution so it matches a resolution supported by the TV.

appears.

 

 

 

The video is OK but

If you are using an HDMI connection, check the audio output setting on your PC.

there is no audio.

If you are using an HDMI-to-DVI cable, a separate audio cable is required.

 

 

Image 178
Contents Manual Contents Smart Features TV Viewing System and Support Precautions and Notes Setting up Smart Hub Using Smart HubConnecting to the Internet Using Smart HubControlling the TV with Your Voice Setting up Voice RecognitionMENU/123 Menu System Voice Recognition Controlling the TV with your voice MENU/123 Menu System Voice Recognition Usable MicrophoneControlling the TV with Your Motion Setting up Motion ControlMENU/123 Menu System Motion Control Controlling the TV using motions Using the Samsung Smart Control Operating the TV with the Pointer buttonSetting up the Samsung Smart Control Pairing the TV to the Samsung Smart ControlMENU/123 Menu System Sports Mode Activating Sports ModeImproving the Viewing Experience of Sports Events Rearranging or deleting channels Editing ChannelsRunning the Edit Channel function MENU/123 Menu Broadcasting Edit ChannelPlaying Multiple Screens Connecting an Antenna Aerial Using LAN cables Connecting to the InternetEstablishing a wired Internet connection External ModemConnecting to a wired Internet network automatically ① IP Router + ② External ModemEstablishing a wireless Internet connection Connecting to a wireless internet network automaticallyChanging the name of the TV on a network Connecting to a wireless internet network with WPSChecking the internet connection status MENU/123 Menu Network Network Status Try nowConnecting to a Network via a Mobile Dongle Page IP auto setting failed Troubleshooting Internet Connectivity IssuesTroubleshooting wired Internet connectivity issues Try now No network cable foundUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connected to a local network, but not to the InternetIP auto setting failed Connecting Video Devices Connecting with an Hdmi cableConnecting with a component cable Connecting with a composite A/V cable Connecting with an Hdmi ARC cable Audio Input and Output ConnectionsConnecting with a digital audio optical cable Connecting with a stereo audio cableConnecting a Computer Connecting through the Hdmi portConnecting with an HDMI-to-DVI cable Connecting through your home network Connecting a Mobile Device Connecting with an MHL-to-HDMI CableConnecting by automatically allowing the connection Using Screen MirroringConnecting via a mobile device MENU/123 Menu Network Screen Mirroring Try nowConnecting a mobile device via Samsung Smart View MENU/123 Menu Network Wi-Fi Direct Try nowChanging the input signal with external devices OptionsConnection Notes Connection notes for HdmiConnection notes for computers Connection notes for audio devicesConnection notes for mobile devices About the Samsung Smart Control Extra Using the Samsung Smart Control Displaying and using the On-screen Remote Sports Mode Pairing the TV to the Samsung Smart Control MENU/123 Menu System Universal remote setup Try now Setting up the universal remote controlSelect the Universal remote setup Connecting a Bluetooth keyboard Connecting a keyboardConnecting a USB keyboard Controlling the TV with a KeyboardSwitch Input Language Using the keyboardChanging keyboard settings Keyboard LanguageMENU/123 Menu System Device Manager Mouse Settings Try now Connecting a USB mouseConnecting a Bluetooth mouse Controlling the TV with a MouseUsing a mouse Changing mouse buttons and pointer speedEntering Text using the On-Screen Qwerty Keypad Connecting a Bluetooth GamepadUsing additional functions Learning the basic functions Viewing Multiple Screens or Features with Multi-Link ScreenUsing Multi-Link Screen MENU/123 Menu Picture Open Multi-Link ScreenSelect Speaker Settings Read before using Multi-Link ScreenSelecting the audio-source screen Removing or pinning an item in the Recent group Smart HubLaunching Smart Hub automatically MENU/123 Menu Smart Hub Open Smart Hub Try nowResetting Smart Hub Testing Smart Hub connectionsUsing the Smart Hub Tutorial MENU/123 Menu Smart Hub Reset Smart Hub Try nowCreating a Samsung account Using Smart Hub with a Samsung AccountCreating a Samsung account MENU/123 Menu Smart Hub Samsung Account Try nowSigning in to a Samsung account Linking your Samsung account to external service accountsCreating a Samsung account using a Facebook account Registering your Samsung account to the TVDeleting a Samsung account from the TV Linking or disconnecting a service accountChanging and adding information to a Samsung account MENU/123 Menu Smart Hub Samsung Account Edit profileManaging games with the pop-up Options menu Using the Games ServiceFeatured Viewing the Detailed Information screenInstalling and running a game Managing downloaded or purchased gamesRating a game Enabling automatic game updatesRemoving a game Registering a couponFeatured Apps Using the Apps ServiceManaging Apps with the pop-up Options menu Installing an app quickly Installing an appLaunching an app Updating apps Removing an app from the TVLocking and unlocking apps Rearranging appsRating Content Rating and sharing a purchased contentUsing other app features and functions Using channel bound appsLaunching the e-Manual Using the e-ManualMENU/123 Menu Support e-Manual You can update the e-Manual in the same way you update apps Using the buttons in the e-ManualAccessing the associated menu screen from an e-Manual topic Updating the e-Manual to the latest versionHome Using the web browserBrowsing preferences EncodingRead before playing media content Using the MY Content ServiceFeatured MY Content Try now Playing media content saved on a USB device Playing multimedia content in a computer or mobile deviceFeatured MY Content Pause / Play Buttons and functions available while viewing photosSafely Removing a USB Device Previous / NextThis mode is supported only when background music is playing Rewind / Fast Forward Buttons and functions available while viewing videosRepeat Rotate Speaker List Buttons and functions available while playing musicShuffle Picture OffListening to music in HD quality Delete Functions on the media content list screenPlay Selected News Using the NewsON ServiceFeatured NewsON WeatherMENU/123 Voice Recognition Read before using voice recognition Learning voice recognition basicsChanging the voice recognition language Enabling or disabling TV voiceSelecting a gender for the TV voice MENU/123 Menu System Voice Recognition Voice Gender Try nowUsing imperative voice recognition Using interactive voice recognition at a short distanceUsing the Voice Recognition Tutorial MENU/123 Menu Support Voice Recognition Tutorial Try nowTesting ambient illumination using the TV camera Controlling the TV using Motions Motion ControlFace the TV camera, and follow the onscreen instructions Activating motion control Using the Motion Control TutorialYou can learn the basics of using motion control MENU/123 Menu System Motion Control Motion Control Try nowFollowing actions are available Learning motion control basicsMove your hand to move the pointer accordingly Showing and hiding the animated motion guide Adjusting pointer speedSelect a pointer and adjust its speed MENU/123 Menu System Motion Control Pointer Speed Try nowChanging the motion control screens Showing the motion control screens while viewing a broadcastPage Page Using Face recognition Registering your face to your samsung accountChanging your login method of face recognition Signing in to a Samsung account using face recognitionViewing Digital Broadcast Information at a Glance Using the guideMENU/123 Menu Broadcasting Guide Try now Try now Record Starts instant recording for the selected programme Checking current programme info Changing the broadcast signalChecking digital channel signal info and strength MENU/123 Menu Broadcasting Aerial Try nowInstant recording Recording ProgrammesRecording programmes You can record current and upcoming programmesRecording Time Using the functions available while recording a programmeMore Info Stop Recording / Go to Live TVManaging the schedule recording list MENU/123 Menu Broadcasting Schedule ManagerUsing the functions available while playing a recording Viewing recorded programmesHighlights Player Displays highlights of the current recordingFilter By Using the functions for the saved file listManaging recorded files Sort BySetting up a schedule viewing for a channel Setting Up a Schedule ViewingSetting up a schedule viewing for digital channel Editing a Schedule Viewing Setting up a schedule viewing for analogue channelCancelling a Schedule Viewing MENU/123 Menu Broadcasting Schedule Manager Try nowDisplays detailed information about the current programme Using TimeshiftRecord Pause / Play History Using the Channel ListMENU/123 Menu Broadcasting Channel List Try now Add a New ListAerial Editing registered channels Registering, Removing, and Editing ChannelsRegistering and removing channels Removing registered channelsLocking / Unlocking channels Enabling / Disabling password protection on channelsEnabling/Disabling Edit Channel Number function Viewing and selecting channels on favourites lists only Creating a Personal Favourites ListRegistering channels as favourites MENU/123 Menu Broadcasting Channel ListUsing the Edit Favourites screen menu items Editing a Favourites ListRenaming a favourites list Removing registered channels from a favourites listRearranging a favourites list Copying channels from one favourites list to anotherEnabling sports mode Making Sports programmes More Realistic with Sports ModeChoosing the sports type When Audio Description is on MENU/123 Menu System Sports Mode Auto Highlights Try nowExtracting highlights automatically Zoom Manual HighlightPauses or resumes the video When you are viewing a soccer game in the UHD resolution Viewing a game recorded in sports modeWatch Live TV at the same time MENU/123 Menu System Accessibility Subtitle Try now TV-Viewing Support FeaturesChanging the subtitle mode Showing subtitlesMENU/123 Menu System Accessibility Subtitle Setting the preferred languagesSetting the subtitle language MENU/123 Menu Broadcasting Auto Tuning Auto Tuning Try nowSelecting the broadcast audio language Audio DescriptionTuning broadcast signals manually Using the Channel SettingsSetting the country area Tuning digital channelsFine-Tuning the screen Tuning analogue channelsTransferring channel list MENU/123 Menu Broadcasting Channel Settings Digital TextReading digital text Setting satellite system Changing teletext languageAdjusting the Picture Quality Choosing a picture modeAdjusting the picture quality Adjusting advanced settings White Balance Try now Adjusting picture optionsAdjusts the primary colour intensity MENU/123 Menu Picture Picture Options Try nowReduces Mpeg noise and improves video quality Digital Clean View Try nowMpeg Noise Filter Try now Hdmi Black Level Try nowAuto Motion Plus Film Mode Try nowAnalogue Clean View LED Clear MotionViewing in 3D Starting 3DWhen the TV is connected to a computer Adjusting 3D effects Picture Support Functions Viewing a picture-in-picture PIPChanging the picture size automatically Changing the picture size and positionChanging the picture size MENU/123 Menu Picture Picture Size Auto WideAdjusting the picture position Changing the picture size in 43 or Screen Fit modeFitting the picture to the screen Listening to audio only Picture Off Resetting the picture mode settingsMENU/123 Menu Picture Reset Picture Try now MENU/123 Menu Picture Picture Off Try nowAdjusting the Sound Quality Choosing a sound modeApplying sound effects Using the Sound Support Functions Selecting speakersBluetooth headphone List Listening to the TV through Bluetooth headphonesMENU/123 Menu Sound Speaker Settings Bluetooth Headphones Multi-output AudioSurround SettingsSoundBar+Surround Speaker Test Volume LevelAdjusts the volume of the speakers selected in the list Edit NameEnabling digital audio output Listening to 3D audio in 3D mode Resetting all sound settingsSetting the clock using digital broadcast info Setting the Time and Using the TimerSetting the current time MENU/123 Menu System Time Clock Clock Mode Try nowIf the clock is wrong in auto mode Setting the clock manuallySetting the clock automatically MENU/123 Menu System Time Clock Clock Set Try nowUsing the sleep timer Using the timersTurning on the TV using the on timer Music / Photo Turning off the TV using the off timerMENU/123 Menu System Time Off Timer Try now Sets the time for the TV to turn off automaticallyReducing the energy consumption of the TV MENU/123 Menu System Eco Solution Try nowPreventing screen burn MENU/123 Menu System Auto Protection Time Try nowEnergy Saving Try now No Signal Power Off Try nowAuto Power Off Try now Eco Sensor Try nowMENU/123 Menu System Anynet+ HDMI-CEC Try now Using Anynet+ HDMI-CECSetting up Anynet+ HDMI-CEC Auto Turn Off Try nowSelecting an external device Using Anynet+ HDMI-CECAccessing the menu of the external device Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating the TV’s software to the latest version Updating the TV’s SoftwareUpdating the TV automatically If malicious code is detected Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code MENU/123 Menu System Smart Security Try nowMENU/123 Menu System Smart Security Settings Try now Configuring additional functionsAntivirus MENU/123 Menu System Accessibility Try now Using Other FunctionsRunning the accessibility functions quickly MENU/123 Menu System Accessibility Voice Guide Try nowWhite text on black background high contrast Adjusting the menu transparencyChanging the volume, speed and pitch of the Voice Guide Enlarging font for the visually impairedMENU/123 Menu System Indian Cinema Mode Learning about the remote control for the visually impairedUsing the Indian Cinema Mode Changing the menu languageEnabling game mode Setting up a passwordChecking Notifications Enabling/Disabling sound feedback Showing/Hiding the Samsung logo while bootingRicher colours and superior picture quality BD Wise Locking/Unlocking the Control StickEnabling/Disabling the front indicators Enabling the TV to boot fasterRemoving Flickering MENU/123 Menu Support Self Diagnosis Reset Try now Restoring the TV to the factory settingsUsing the TV as a display model for retail stores MENU/123 Menu Support Use Mode Try nowEnabling/ Disabling Data Service function HbbTV Connecting to a TV Viewing Card slot To connect the CI Card Adapter, follow these stepsUsing the CI or CI+ Card Teletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Getting Support MENU/123 Menu Support Remote Management Try nowHow Does it Work? Finding the contact information for serviceHaving a Samsung Tech remotely service your TV is easy MENU/123 Menu Support Contact SamsungTesting the picture There Is a Problem with the PictureMENU/123 Menu Support Self Diagnosis Picture Test Try now Menu System Reset Picture Cant Hear the Sound Clearly Testing the soundMENU/123 Menu Support Self Diagnosis Sound Test Try now Testing 3D picture quality Cant See 3D Images ClearlyThere Is a Problem with the Broadcast My Computer Wont ConnectCant Connect to the Internet Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working System Anynet+ HdmiWant to Reset the TV Have Trouble Launching/Using AppsMy File Wont Play Other Issues Signal InformationSupport Use Mode to Home Before Using the Recording and Timeshift Functions Before using the recording and Schedule Recording functionsPage Before using the Timeshift function Read Before Using 3D Mode 3D precautionsPage Page Safety precautions Page Recommendation with Voice Interaction Recommendation disclaimerRecommendation Supported Resolutions for 3D Modes 3D ModeVideos/Photos ComponentDigital channel Refer to Read Before Playing Photo, Videos, or Music FilesIf Hdmi UHD Color is set to Off Supported Resolutions for each of UHD Input SignalsResolution 3840 x 2160p, 4096 x 2160p If Hdmi UHD Color is set to OnUsing the TV camera Read Before Using Voice, Motion, or Face recognitionPrecautions for Voice, Motion, and Face recognition Face recognitionMotion Control Requirements for using Voice, Motion, or Face recognitionRequirements for using voice recognition Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face recognition Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Videos, or Music Files Limitations on use of Photo, Videos, and Music filesSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Read After Installing the TV Picture sizes and input signalsRead before setting up a wireless Internet connection Installing an anti-theft lockPrecautions for wireless Internet Wireless security protocols Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothLicence Page Glossary
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UA55JS8000KXSQ, UA65JS8000KXSQ, UA48JU6600KXXV, UA60JU6400KXSQ, UA55JU6600KXSQ specifications

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